Henny Shukla

Unit *, **** Pontiac Ct, Sarnia, ON N7S 4M9

519-***-****

adbp88@r.postjobfree.com

Career Objective

To gain a suitable position in an organization to make effective use of extensive knowledge and skills

and abilities gained over years and deliver my best to contribute to the organization’s reputation and

growth

Education

Business Management-International Business Jan 2018 – Sep 2019

Lambton College of Arts and Technology,

Sarnia, ON

Master of Business Administration July 2015- June 2017

Institute of Technology and Management Universe

Baroda, India

Bachelor of Commerce July 2012- June 2015

Maharaja Sayajirao University

Baroda, India

Technical Skills

Understand operating system and keeping up with system update

Hands on experience with Android and iOS devices

Proficient in Microsoft Word, Excel and PowerPoint

Work Experience

Team Manager

Co-op Work Term

Pioneer Energy (Parkland Civil Corporation), Sarnia, Canada

November, 2018-Present

Keeping track of day to day activities and Provide guidance to the team members and to meet customer service targets

To ensure all members understand the objective of organization and assist them with any issues they may have

Preparing and analyzing reporting data for management accurately and to timescale.

Troubleshoot issues with customers point of view, listen them attentively to their needs and concerns, demonstrate empathy and build rapport

Customer Service Representative,

Pioneer Energy (Parkland Civil Corporation), Strathroy, Canada

September- December, 2018

Assisting customers with questions and problems, engage them in conversation and building good relations

Managing the inventory, making orders, prepare accurate sales reports and staying updated with new promotional programs

To meet the monthly customer service targets

Brand Ambassador,

Mosaic Sales Solution, Canada

March-Aug 2018

Attracted people and engaged them in conversation about different products

Delivered messages to the external clients and promoted the products

Continuous communication to market the product

Dining Room Attendant,

Steeves and Rozema Enterprise Ltd.

July -Aug 2018

Assistance and caregiving to Senior citizens who are relatively independent

Managed responsibilities of taking orders, group meals, amenities and many social activities

Managing dining room area, stocking the food and arranging the cafeteria

Internship (Financial Adviser),

Alder Tree Management Co., Baroda, India

Summer 2016

Studied investment behavior of businessman and serviceman

Learnt basic knowledge of securities

Worked as selling financial products and convincing customers

Interpersonal Skills

Business and accounting skills gained over two years of Master’s in business administration

Collaborative Skills required for willingness to compromise and overlook small difference of approach to achieve the task in hand

Critical thinking skills with excellent verbal communication and public speaking

Exploring the connectivity of business world with my Networking skills

Good leadership and Motivational ability for those who are being supervised or colleagues working in team

Certifications

1.Smart Serve

2.Workplace Health and safety

3.Strengths in Numbers and Tutorials Enactus

4.Investment fund Course of Canada (in process)

Volunteer Experience

Organizer,

ITM Universe, Baroda, India

Volunteered in “Sunburn” and “Illuminati” events organized in the college

Worked as a volunteer in “Digital Marketing” event of the college

Volunteered in National workshop on “Digital Marketing

Seminar on “Business Etiquette”

Reference

Pooja Bhatt,

Financial Advisor

Northgate Shopping Centre,

Sarnia, ON

Kathy Brouwer

Franchise operator

Pioneer Energy

1100, Murphy road

Sarnia, On

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