Office staff

Present Address : shabiya-** musaffah Abu Dhabi

Name: Crisgder Rumbaoa Manzanillo

Mobile Contact No. : 054*******

E-mail address : adbp05@r.postjobfree.com

OBJECTIVES: To be part of an organization or establishment that’s offers a good working environment on structures, fosters, personal and social growth, which will give me a challenge to harness my ideas. To further innovate and improve my skills that will benefit the company I will be working with.

EMPLOYMENT BACKGROUND :

Company : ENZI CORPORATION

10th Flr. One San Miguel Bldg. San Miguel Ave. Ortigas, Pasig City, Philippines

Position : Legal Assistant / Collector– Collection Department

(Foreign Accts) UAE & QATAR Banks

Period : February 10, 2010 – December 28, 2019

Job Description :

Handled collection processes for credit card and loan account holders of UAE banks such as First Gulf Bank UAE, Barclays Bank UAE, Abu Dhabi Comm’l Bank UAE and Doha Bank Qatar . Delinquent accounts which are endorsed by these banks for recovery and collection purpose here in the Phils

Supervise and assist collection agents on negotiating with the banks’ clients and review their individual collection against their banks’ target

Group Target setting and pre planning to hit the banks’ goal on a monthly basis

Monitoring of banks’ recovery collection and target

Coordination with the banks’ officers regarding status of allocated accounts, collection and performance reviews, new banks’ memos and policies and submits reports thru email and courier all banks’ requirements, queries and documents

Training of newly hired collection agents regarding collection strategies, negotiation spiels, skip

tracing techniques, banks’ standard code of ethics and BSP rules

Answer customers’ queries thru email or phone calls on the status of their accounts, updated OB,

payment offers or options and payment instructions as per banks’ policies

Daily coordinate with our provincial branch offices’ team leaders regarding accounts allocated to

their office

Process monthly billings and monitor agency payouts

Previously handled also local bank such as Standard Chartered Bank last 2007

EDUCATIONAL BACKGROUND:

College

:

ISABELA STATE UNIVERSITY –SAN MATEO CAMPUS

Course

:

Bachelor of Science in Information Technology

Inclusive Date :

June 2005 to April 2009

Secondary

:

Salinungan National High School

Inclusive

:

June 2001 to April 2005

Elementary

:

Estrella Elementary School

Inclusive Date

June 1995 to March 2001

SKILLS :

Proven experience as debt collector

Experience in working with targets and tight deadlines

Working knowledge of MS Office and databases

Excellent communication and people skills

Apt in negotiating and persuading

Ability to be polite and compassionate without lacking confidence

Reference Contact Person:

Maria Elena Penafiel- ADCB Agency Manager- 00971(4)4265944

Jomer Dingal- ADCB Recovery Officer- 00971(4)4266077

I hereby certify that the above data and information are true and correct .

CRISGDER R. MANZANILLO

Applicant

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