Executive Assistant Customer Service
Resume:
SUMMARY OF EXPERIENCE
With more than *0 years ( 9 years in Qatar ) experienced in field of Administration Office and Document Controller. Worked in large/multiple project in one of the flagship project in Qatar. Expertise and knowledgeable in documentation system including ACONEX, MSI, EDMS, PCM and MS Windows (Word, Excel, PowerPoint, Outlook and Visio); Adobe. Others skills are:
Archive: Maintain databases and filing systems, whether electronic or paper.
Minor troubleshooting of the Computer, facilitating and organizing also operate videoconferencing, fax, and other office equipment
Can work in fast pace and multi-faceted-focused environments, Efficient in carrying out multi-tasking functions and responsibilities. Quality-oriented, innovative, reliable and team-player
Skilled in qualitative and quantitative researches and reports
Adept with the formulation, organization, and coordination or actual application of training programs/seminar-workshop/symposia for personnel development WORKING EXPERIENCE
Company Name : Jacobs International Holdings Inc.
Position : Executive Assistant / Technical Assistant
(Qatar Rail Project Director / Commercial Department) July 2014 – December 2019
Duties and Responsibilities:
Manage and maintain executive schedules, including scheduling travel and conferences, making appointments, and making changes to appointments / Assist Directors in planning of yearly master calendar
Prepares responses to correspondence containing routine inquiries
Assist the Commercial Director / Project Director with drafting presentation or compiling information for presentation.
Assist Preparing Milestone and Interim / Payment Certificates
Prepares files and retrieves reports, memos, meeting minutes, letters, and presentations.
Prepares charts and other documents using word processing, spreadsheet, database, or presentation, Draft memo and correspondence
Attend meetings and records minutes for transcription and distribution.
Assists the Executive with preparation of presentation materials
Maintain the general filing system and file all correspondence, documents.
Prepares report and analysis on both weekly / monthly report. ANNA CRESA Y. CARREON
Address: Be In Homes, Najma. Doha, Qatar
Number: +974-****-****
E-mail: *********.*******@*****.***
2 P a g e
Company Name : Rider Levett Bucknall, Qatar
Lusail Real Estate Development Company Project
Position : Personal Assistant / Document Control
(Claims Director/ Legal Department)
November 2011– June 2014
Duties and Responsibilities:
Develop and utilize historical information; provide retrieval of information. Record meeting discussions and provide minutes
Perform a variety of clerical and administrative duties that are necessary to run an organization efficiently. Computer software to create spreadsheets, manage databases, and prepare presentations, reports, and documents. Operate videoconferencing, fax, and other office equipment
System and Proficiency in Electronic Document Management Systems.
Responsible for the overall control of all company documents coordinating with all departments of the company in order to assure that all documents are kept in the right place and in the right department file archive.
Co-ordinate with document controllers of external Consultants and Contractors to ensure documents are correctly tagged, accurately encoded.
Encoding and maintaining a proper filing system. Efficient and effective document controlling to ensure completeness of files, records, and transmittals for easy retrieval of documents.
Prepares files and retrieves reports, memos, meeting minutes, letters, presentations, charts and other documents using word processing, spreadsheet.
Interaction with both internal and external executives and assistants; as well as consultants, to coordinate a variety of complex executive meetings Answers phones and direct all incoming calls to appropriate party promptly and efficiently Communicates Company Name : Qatar Specialized Engineering and Construction Doha, Qatar Position : PERSONAL ASSITANT
MANAGING DIRECTOR
March - November 2011
Duties and Responsibilities: Under the general supervision of the Managing Director
Assist in the preparation of meeting agendas, talking points, presentation materials etc., in advance of meetings or events
Provide proactive executive level support to minimise Director’s time spent on administrative issues
Seek ways to ensure effective information management including review of material, prioritisation, filing and retrieval
Work with other admin team members to cover the reception desk during lunch breaks and when the receptionist is out
Work well under pressure and deadlines
Process expenses reports, whereabouts reports, invoices and suppliers. Assist on approvals procedures, including for resource requests 3 P a g e
Company Name : APAC CUSTOMER SERVICE INC.
Alabang, Muntinlupa Philippines
Position : CUSTOMER SERVICE / TECHNICAL SUPPORT
(WellPoint NextRx – Pharmacist, Member, Doctors)
Date Joined : November 2007 –November 2010
Duties and Responsibilities:
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Direct calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Understanding of when to escalate calls to physicians or practice manager. EDUCATIONAL BACKGROUND
BACHELOR OF SCIENCE IN COMMERCE
Major in BUSINESS SYSTEMS AND TECHNOLOGY MANAGEMENT St. Scholastic’s College. Malate, Manila, Philippines. June 1999 – March 2004 TRANING FACILITIES ATTENDED
CHILD PROTECTION AWARENESS
(BRITISH COUNCIL) March 1, 2019
TERM 1, IELTS PREPARATION, ID: 484191
(BRITISH COUNCIL) September 1 2019 to October 23, 2019 Handling Objections & Rejections and Closing Techniques
(MGQ CARRER DEVELOPMENT). September 16, 2007
Effective Telemarketing. September 2, 2007.
Effective Presentation Skills (MGQ CARRER DEVELOPMENT) August 19, 2007 Personality Development & Image Enhancement (MGQ CARRER DEVELOPMENT). August 12, 2007
PERSONAL INFORMATION
Birth date: November 21, 1982
Civil Status: Single
Visa Status: Working Visa (transferable) - Can Provide NOC
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