Engineer Desktop Support

Objective

Seeking for exciting and challenging position to utilize my expertise

gained so far and to reach new heights in my career, where I will get an opportunity to work as a team player, contributing quality ideas and efforts to the team, for the mutual development of the organization and myself.

Technical Skills

Operating Systems: Windows Servers 2008/2012, Windows 7 / 10.

IT Peripherals: Network Printer, Scanner, CCTV, Access Card.

Networking: Routers, Modems, Managed Switches.

Installing, Configuring TCP/IP, DNS, DHCP and Various Services.

Servers: Domain, Work Group, User Accounts & File Shares.

Software: Gofrugal RPOS, Gofrugal ERP Software.

Backup: Windows Server Backup & Acronis Backup Software.

Storage : Synology & Western Digital NAS

Database: Microsoft SQL Server 2014

Antivirus: Symantec Antivirus & K7.

Troubleshooting and Managing the IT Devices.

Others like Office 365, Microsoft Outlook, and Remote Desktop Connection.

Education

B.Sc., Information Technology – 2015 to 2018

Jamal Mohamed College, Bharthidasan University, Trichy, Tamilnadu, India.

Mohamed Fazil

Mob: +971-**-*******

Email: *******.***@*****.***

Professional Experience

Organization: Sundex Trading India Private Limited Designation: IT Support Engineer

Duration: Dec 2018 – Jan 2020

Location: Chennai, INDIA

Roles & Responsibilities

Managing & Maintenance of Windows Server 2012 & SQL Server 2014

Administering & Managing the ERP System like Gofrugal RPOS

Installation & Troubleshooting for users at different locations

Servicing & Troubleshooting of PCs, Laptops like HP & Dell.

Installation & Troubleshooting of Network Printer, Scanners, Barcode Machines & other Hardware Devices.

Monitors and responds to the support tickets.

Raising tickets for the incident/problems in HP service manager

(ticketing system) and assigning the tickets to concern person or group if needed.

Provides the support needed internally and coordinates with other departments to resolve problems.

Managing Active directory services such as creating, modifying objects like users, group etc.

Creating the Email Accounts from Microsoft Office 365 Portal

Configuring and troubleshooting the Email Client like Microsoft Outlook 2010 /2013 & Office 365 and backup as PST files

Daily, Weekly and Monthly Backup of File servers.

Install the Antivirus Software like Symantec Antivirus.

Perform the SQL Database Backup

Perform the Windows server & User Pc’s Backup from Acronis Backup Software

Installation & configuration of Routers & Switches

Managing local network and infrastructure.

Configure the share/security permissions at the file and folder level.

Managing User Accounts, Computer Accounts, Files and Folders.

Maintaining and keeping track of optimum spares required for the support

Identify suitable vendor for purchase of computer components & peripherals

Maintaining records and Keeping track of warranty for all the peripherals.

Periodic disk space and health check-up on the servers. Personal Details

Father’s name : Mohamed Ansari

Date of Birth : 17th Jan 1998

Marital Status : Single

Nationality : Indian

Passport No : S1554759

Languages : English, Tamil, Malayalam & Hindi

Visa Status : Visit

References

Mohamed Gazali, Head of IT Dept.,

MENACORP, Abu Dhabi, UAE.

Ph: 050-******* Email: ******.**@*****.***

Contact this candidate