Property / Facilities manager
Resume:
JONATHAN RITCHIE CUVIN GAELA
Doha Address:
Najma
Doha, Qatar
Vodafone Mobile No: +974********
Philippine Address:
Building 23, Unit 32, Guadalupe Mansion, Cembo,
Makati City, Philippines
Email address: ********@*****.*** ; ********@*****.*** CAREER GOAL
Seeking a position that offers growth potential with an organization where problems and opportunities are well matched to abilities and skills PROFILE SUMMARY
More than fourteen years experience as an Engineer in various specialization here & abroad: Construction & property management, Building administration & Document Control (QMS)
Strong interpersonal and organizational skilled individual, high dynamic & energetic person
Team building leader with strong project management Highly innovative: Implements changes for the benefit of the all Certified Pollution Control Officer since Sept 2008 by Department of Environment & Natural Resources
Finished Two of Seven Modules in Post Graduate Diploma in Property Management at De La Salle Professional School
Lecturer Facilities Management at Lighthouse Integrated Institute - Qatar
Company Name
Neutron / Pacific Property Services
Position
Property / Facility Manager
Properties Handled
Qatar
• Al Manzil Compound - 14 high end villas
• Gulf Laboratory
• Westbay Residences
• Clinic – under development
• Al Rowda Villas – 3 residential villas
Dubai
• Al Msalli – Palm Jumeirah
• Victory Heights
• Downtown View – under contruction
• The Address Boulevard
United Kingdom
• Simpson Road Apartments
•
Period of Employment January 2017- Present
Detailed Duties and
Responsibilities
Maintenance
Maintain property by investigating and timely resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and other related services.
Ensure effective service request management and complaint management.
Ensure facilities and equipment are all in working condition by proper preventive maintenance in compliance with existing government regulations.
Maintain building systems by contracting negotiated cost- effective maintenance services and repairs, and supervising the same to ensure quality delivery.
Secure property by contracting, whenever applicable, with security patrol service; installing and maintaining security services; establishing and enforcing precautionary policies and procedures; responding to emergencies.
Administration
Set up and manage the FM Operating Plan and service contracts
(services, safety, security).
Set up and manage the delivery of Planned Preventive Maintenance.
Manage the quality of the Property Assets and the Property Environment.
Review and recommend Rent Rate for each type of property. Set up and manage the Tenant Enquiry process.
Develop and apply appropriate Rules and Resident Guidelines. Ensure an effective Move-in and Move-out processes. Establish Tenant feedback analysis on a semiannual basis. Ensure the security and safety of the properties and the common area.
Safe keep the retention and control of Property and Tenant records.
Management and supervision of FM staff.
Ensure regular staff training and development.
Ensure compliance with Company Policy and statutory regulations.
Leasing and Marketing
Prepare contracts and offer letters to probable clients. Oversee and/or lead the leasing programs; participate in the negotiations for tenant Lease Renewal.
Oversee or manage viewings and rental applications. Develop, build, maintain a professional corporate image and reputation for PPS
Support the management on occupancy and rent levels, enquiries and renewals rental income and expenses, late rents and actions for collection.
Manage and monitor the maintenance of Lease and Tenant History, Records of Approvals and Actions.
Maximize Net Operating Income from the leased properties through the provision of good quality accommodation, effective marketing, good tenant relationships and lease renewals with good quality tenants.
Carry out market research competitor analysis, surveys and benchmarking.
Financial
Develop, manage and achieve the Annual Budget and
Operating Plan.
Accomplish financial objectives by ensuring collection of rents; paying of bills; forecasting requirements; analyzing variances; initiating corrective action.
Recommend service payments and expenditure in line with the budget.
Delivery of highest on site standards within time and budget constraints.
Check and prepare banking transactions for all incoming cash / cheque payments for the properties.
Work with Finance and Accounting to establish rental rate by surveying local rental rates, calculating overhead cost, depreciation, taxes and profit goals.
Company Name
CBM Qatar
Position
Facility Manager
Properties Handled
The Pearl Towers 8, 9 & 10
• 21 levels each residential tower
• With at least 500 units
Al Saya Buiding
• 3 Level Building
• With 60 residential units
Viva Bahariya 18
• 21 level tower
• With at least 500 units
Zigzag Towers
• 34 Levels per tower
• With total 749 residential units
Period of Employment
March 2014- November 2016
Detailed Duties and
Responsibilities
Develops & implements policies and procedures of the department.
Ensures that the facilities are all in working condition
• Proper preventive maintenance of all equipment and facilities
• Satisfaction, security & safe occupancy for properties’ occupants.
Liaise with other departments e.g. Administration, Purchasing, etc. Manages direct reporting staff in accordance with company procedures, policies and employment law
Maintains and develops corporate image and reputation Contributes to the implementation of company objectives, mission and visions, aims and activities
Plans and carries out strategies focusing on customer satisfaction and retention
Responds to and follows up concerns, queries by written response, telephone or personal visits
Company Name
Monian Limited (Ray White Papua New Guinea)
Position
Building Administration Manager
Properties Handled
Garden City Complex
• 5 Level mix use property (16 Residential & 63 Commercial Units)
• With 9,925.64 sq. m commercial leasable area
• K10.26M property
Malagan Haus
• 3 Level Building
• 24 commercial units
• With 1,833.30 sq. m commercial leasable area
Monian Haus
• 3 Level Building
• 22 commercial units
• With 2,048.36 sq. m commercial leasable area
Period of Employment
December 2011- November 2013
Detailed Duties and
Responsibilities
Develops & implements policies and procedures of the department.
Ensures the achievement of the following:
• Proper management operations of all rented properties, company properties, warehouses and accommodations;
• Continuous enhancing of properties’ value for the economic advantage;
• Satisfaction, security & safe occupancy for properties’ occupants.
Maintains complete computerized records and documentation of customer data and company properties
Identifies risks involved in the over-all management of properties Handles customer service and customer relations and take timely actions
Liaise with other departments e.g. Administration, Purchasing, etc. Manages direct reporting staff in accordance with company procedures, policies and employment law
Maintain administration, reports and planning systems Management of contracts for all tenants of rented properties Prepares management reports and financial planning relevant to the Department activities
Check and prepare banking of all incoming cash/ cheque payments
Selects and manages external agencies
Maintains and develops corporate image and reputation Contributes to the implementation of company objectives, mission and visions, aims and activities
Plans and carries out strategies focusing on customer satisfaction and retention
Responds to and follows up concerns, queries by written response, telephone or personal visits
Maintains and develops existing and new customers through planned individual account support
Monitors and reports all activities and information Carries out market research, competitor checking and customer surveys and analysis
Manages external companies in relation to implementation of outstanding customer relations
Company Name
Nabco Group ( Doha, Qatar )
Position
Villa Administrator / Manager
Properties Handled
Sunrise Residence 1
• 36 High End 5 Bedroom Executive Villas
• 14,775.00 sq. m compound with a total built up area of 9715.99 sq. m
• With complete recreational facilities such as Gym, Clubhouse, Swimming Pool & Play Ground
Sunrise Residence 2
• 50 Middle End 4 Bedroom Delux Villas
• 13,500 sq. m compound with a total built up area of 11,000 sq. m
• With complete recreational facilities such as Gym, Clubhouse, Swimming Pool, Play Ground & Spa
Showroom Building
• Showroom of high end furniture for residential and commercial
• 3,000 sq. m property
Staff Accommodation
• Houses at least 200 employees
Warehouse
• 3 warehouse and factory of furniture
• Each warehouse has an area of 2000 sq. m
Period of Employment
October 2008 – May 2011 (2 years & 7 months)
Detailed Duties and
Responsibilities
Develops & implements policies and procedures of the department.
Ensures the achievement of the following:
• Proper management operations of all rented properties, company properties, warehouses and accommodations;
• Continuous enhancing of properties’ value for the economic advantage;
• Satisfaction, security & safe occupancy for properties’ occupants.
Maintains complete computerized records and documentation of customer data and company properties
Identifies risks involved in the over-all management of properties Handles customer service and customer relations and take timely actions
Liaise with other departments e.g. Administration, Purchasing, etc. Manages direct reporting staff in accordance with company procedures, policies and employment law
Maintain administration, reports and planning systems Management of contracts for all tenants of rented properties Prepares management reports and financial planning relevant to the Department activities
Selects and manages external agencies
Maintains and develops corporate image and reputation Contributes to the implementation of company objectives, mission and visions, aims and activities
Plans and carries out strategies focusing on customer satisfaction and retention
Responds to and follows up concerns, queries by written response, telephone or personal visits
Maintains and develops existing and new customers through planned individual account support
Monitors and reports all activities and information Carries out market research, competitor checking and customer surveys and analysis
Manages external companies in relation to implementation of outstanding customer relations
Company Name
Crescent Condominium Association, Inc. (Philippines) Position
Building Administration Manager
Property Handled
Crescent Condominium
• 14 Story Building with 67 High End Condominium Units
• With 3 commercial tenants in the ground floor
• With recreational facilities such as Clubhouse & Play Ground Period of Employment
June 2008 – October 2008 (4 months)
Detailed Duties and
Responsibilities
Handles overall building management for residential, office & commercial establishments:
• Security & safety
• Engineering and maintenance e.g. contracts administration and handling subcontractors, general contractors or outsourced vendors
• Housekeeping / Janitorial/ Pest Control
• Customer relations and customer service
• Accounting & finance
• General administration
• Sales and leasing
Prepares Manager’s / Operations Report on a monthly basis Prepares Annual Budget with Variance Analysis for Operational & Capital Expenses
Reviews Accounting-related reports e.g. Financial Statements, Cash Position Reports, Tax Compliances, etc.
Approves all procurements, purchases, requests, & job orders of Engineering Department
Reviews construction plans for unit improvements e.g. architectural, structural, electrical, mechanical, plumbing, sanitary lay-outs.
Develops & implements policies, standards, procedures for property improvement
Introduces programs for conservation of costs, income generating projects, and efficient operations for the property Implements the Master Deed of the Condominium, its House Rules and By-Laws
Acts as the general foreman to all projects (civil, mechanical, electrical) being conducted within the property premises Conducts regular Board Meeting & Annual Members Meeting Evaluates personnel/staff performances & recommends hiring Company Name
MFG Manille, Inc. (Philippines)
Position
Project Planner & Coordinator for Construction and Maintenance Period of employment
February 2008 – June 2008 (4 months)
Detailed Duties and
Responsibilities
Plans & coordinates shop development activities, maintenance requirements of the company.
Ensures that all construction & maintenance schedules are within the time frame allotted.
Monitors all the maintenance requests of shops.
Coordinates the fabrication works of carpenters & painters of the company.
Company Name
Mancor Holdings (Philippines)
Position
Building and Office Administrator
Document Control Coordinator
Period of Employment
2006 – 2008 (1.5 years)
Detailed Duties and
Responsibilities
Monitors companies’ fixed assets by keeping a monthly inventory & assigning accountabilities to employees
Ensures the functionality of the following:
• Company facilities & equipment (Building Maintenance)
• Company vehicles by coordinating maintenance work to Autotechnika (Fleet Maintenance)
Manages company consumables
Checks the cleanliness of all offices & common areas Installs security measures for the company (Security Management) Certifies the acquisition and renewal of all permits & licenses related to building administration
Applies for communication facilities when necessary & monitors all utilities
Supervises the following Building Maintenance Office, Administrative Assistant & Housekeeping/ Sanitation staff Ensures the recent approved documents are available at the point of use. All documentation, which relates to any quality aspect of product or services, will be controlled as to issue, recording, change and obsolescence.
Responsible for the distribution management, retrieval & archiving of newly issued revised and obsolete documents.
Company Name
Radian Consulting, Inc. (Philippines)
Position
Resident Engineer / Project Inspector / Office Engineer Period of employment
2000 – 2005 (5 years)
Detailed Duties and
Responsibilities
Supervise various projects of Maynilad Water System, Inc. & warehouse construction of Nissin Precision Philippines Corporation Assigned to the Waste Water Treatment Plant II construction of First Philippines Industrial Park
Supervise the Pile Driving and Foundation works of 35MW Cogen Power Plant.
Supervise a group of Project Inspectors.
Assists Construction Manager in the field Project supervision. Conduct project inspection to check conformance with the contract, plans and specification.
Review plans and specifications to avoid conflicts and overlapping of works.
Prepares progress schedule & periodic reports regularly Monitors project execution performance.
Evaluates billings and accomplishments of the contractor. Implements Environment, Safety and Health rules and regulations. Company Name
Gil Tiu Construction Management (Philippines)
Position
Resident Engineer
Period of employment
1996 – 1999 (3 years)
Detailed Duties and
Responsibilities
Ensure all civil works were carried out according to plan, specification & standard
Monitors progress within expected time frame.
Implements systems, procedures & guidelines.
Made representations in behalf of the owner.
Personal Information
Age: 46
Birth date: April 17, 1973
Religion: Roman Catholic
Height: 163.00 cm
Weight: 95.00 kg
Educational
Attainment
Chicago Training School
Certificate of Completion
Certified Facilities Manager Course
19 March 2019
Doha, Qatar
De La Salle Professional School
Post Graduate Diploma in Property Management
2007
Pamantasan ng Lungsod ng Maynila
Masters in Engineering Management (earned units for two semesters) 1998- 1999
Adamson University*
B.S. Civil Engineering
1990- 1996
*Received Leadership Award given by Office of the Student Pastoral Affairs, Coach of Champion varsity team
*Received Certificate of Commendation from the office of the Ombudsman
Affiliations
Committee Member, Moresby Arts Theater
2012 - Present
Member, Philippine Association of Building Association 2008- Present
Member, Association of Building Managers in Ortigas Center, Inc. 2008- Present
Knights of Columbus Manila Council 1000
• Luzon Pro Life Chairman CY 2008 – 2009
• Luzon Spiritual Formator CY 2008 – 2009
• District Warden CY 2007 – 2008
• Grand Knight CY 2005 - 2006
• Recorder for CY 2004 – 2005
• Deputy Grand Knight for CY 2003 – 2004
• Family of the Year for CY 2003 – 2004
• Consistent recipient of Plaques of Recognition since joining the Order
• Awarded for Outstanding Youth Service (First Place) for CY 2005 – 2006
• Columbian Award Recipient (International Award) for Cy 2005 – 2006
• Program Director for CY 2003 – 2004
• Awarded for Outstanding Services (5 Awards) for CY 2003 – 2004 Trainings and Seminars
Attended
Integrated Management Systems
Asian Institute of Management
Team Work & Team Building
Institute of Banking & Business Management
June 9, 2012
Negotiation Skills Seminar
Institute of Banking & Business Management
May 5, 2012
Introduction to Property Manager
Real Estate Industry Association- Papua New Guinea April 23, 2012
Introduction to Facilities Management
Lighthouse Training Center Qatar
January 11, 2019
Certified Facility Manager
Chicago Training Center
Doha, Qatar
March 11, 2019
References
Lauro Fernando (Housing Coordinator)
Qatalum
Oscar Betay ( Senior Building Manager)
CBM Qatar
Froebel Inog (Asset Manager)
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