Ms. Karen Joyce M. Espeño

Al Manama St. Phase * International City.

Dubai, United Arab Emirates

+971*********

adboqq@r.postjobfree.com

CAREER OBJECTIVE:

To share the skills and knowledge that I have learned in my past working experience in order to meet the company’s vision, mission and goals for the future and to accept every challenges that will be given to me by my immediate superior.

WORK EXPERIENCE:

COMPANY: Swissôtel Al Ghurair Hotel and Living

Managed by Accor Hotels

Omar Bin Al Khattab St. Deira, Dubai

January 2018 – Present

POSITION: Hostess (Food and Beverage Department)

Greet incoming and departing Guests warmly with a genuine smile and eye contact, escort them to assigned dining area, present menus,

Maintain a neat, organized front-of-house environment

Takes guest information and quotes wait times to guests accurately when tables are not immediately available.

Answer incoming calls to the restaurant and provide appropriate service

Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.

POSITION: Waitress, Cashier(Food & Beverage)

July 2017 – December 2017

To give an extra mile service to the guests.

Knows how to handle guest complaint.

Building a long-term relationship to the guest.

Certified Departmental Trainer (Since December 2018 - Present)

Colleague of the Month/ September 2019/ Front of the House

The Emirates Culinary Guild (Chef’s Table) part of Service Team

August 18, 2018/ World Trade Centre

Awarded with a Silver Medal

COMPANY: Al Ghurair Rayhaan and Arjaan by Rotana

Omar Bin Al Khattab St. Deira, Dubai

February 21, 2015 – July 22, 2017

POSITION: Waitress, Cashier (Food & Beverage Department)

• To give an extra mile service to the guests.

• To give every guests a reason to return.

• Displaying a positive attitude to engage guests and anticipate their individual needs.

• Knows how to handle guest complaint.

• Building a long-term relationship to the guest.

Colleague of the Month Award (September 2015)

Front of the House

COMPANY: Helio Lounge (Restaurant and Café)

Egyptian Restaurant

Trident Bayside, Dubai Marina

November 10, 2014 - January 30, 2015

POSITION: Restaurant Hostess

•Greets and acknowledge guests.

•Briefly describe menu or specials.

•Presents clean menus to guests in a friendly, professional and quick manner.

•Takes guest information and quotes wait times to guests accurately when tables are not immediately available.

•Answers phone and answers questions concerning the menu and restaurant.

•Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.

•Thanks the guests at the door with a warm and sincere smile.

EDUCATIONAL BACKGROUND:

HIGHEST EDUCATIONAL ATTAINMENT:w

·University of the Assumption

City of San Fernando Pampanga Philippines

Bachelor of Science in Hotel & Restaurant Management

2008-2012

PERSONAL INFORMATION:

·Birth Date : November 28, 1991

·Birth Place : San Fernando, Pampanga Philippines

·Civil Status : Single

·Nationality : Filipino

·Religion : Roman Catholic

·Language Spoken : English, Tagalog, and Kapampangan

SKILLS AND COMPETENCIES HIGHLIGHTS:

·Have strong appetite for more learning

·Flexibility and Willingness to multi-task

·Self-driven and has a competitive spirit and winning attitude

·Good communication Skills

·Career focused with a strong passion to succeed

·Willing and can endure long and late working hours

·Sincere, honest and hardworking

REFERENCES:

Pritpal Singh (Restaurant Manager)

Swissôtel Al Ghurair Hotel and Living

Mobile No. +971-**-***-****

Khaled Alkfairy (Assistant Restaurant Manager)

Swissôtel Al Ghurair Hotel and Living

Mobile No. +971-**-***-****

Subash Nigire (Head Waiter)

Swissôtel Al Ghurair Hotel and Living

Mobile No. +971-**-***-****

I hereby certify that the above information and data are true and correct to the best of my ability and knowledge belief.

Karen Joyce M. Espeño

APPLICANT

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