Mano Samuel Raj

S*, Legend Eesha Flat, Old Perungalathur, Chennai 600 045

adbopa@r.postjobfree.com / Phone +91-098********

OBJECTIVE

In order to satisfy my objectives – serving humanity and passion towards administration, pursued hospital management. Now, seeking managerial role in Healthcare

PERSONAL STATEMENT

I do admin role since 2011, managing health services, implementing policy, overseeing the activities of procurement, strategic planning, data analysis, addressing grievances, managing medical and non - medical staff, implementing new procedures, making sure the regulations are followed, monitoring performance and ensuring high quality and overseeing the financial wellbeing

My strength is; clear communication, complete evaluation, organized, preparedness, very efficient at times of multiple work load, resilient, coming out with initiatives to match expectations and situations, flexibility and adaptability, learning agility, critical thinking, creative ideas and overall a dynamic and stable person

My expectations are; to become a head of an organization so that I can showcase my ability in analysing, delegating, decision making and critical thinking. Worked in different organizations, I got the opportunity to handle different task; this has increased my capability to adopt to any kind of situation

WORK HISTORY

Employee State Insurance Corporation Hospital

Role: Hospital Manager

Place – Chennai, Period - June 2016 - Aug 2019

JIP & COSH Hospital

Role: Executive officer

Place – Chennai, Period - Dec 2014 – July 2016

Global Health City

Role: Executive operations

Place – Chennai, Period - Nov 2012- Aug 2014

Fortis Malar Hospital

Role: Executive – Patient care services

Place – Chennai, Period - May- 2011-Nov 2012

QUALIFICATIONS

MBA - Hospital and Health System Management

Place – Chennai, Period - 2009-2011

Bachelor of Physiotherapy

Place – Chennai, Period - 2002-2008

WORK EXPERIENCE

OPD / Front office & billing

Recruit, hire and coordinating the training of new staff members

Designing and implementing business strategies to meet organizational goals

Managing staff by assigning and delegating tasks

Developing protocols and procedures to improve staff productivity

Acting as a liaison between patients, their families and staff

Planning and managing the budget and approve payroll

Performing quarterly and annual employee reviews and providing constructive feedback on their performance

Ensuring that all policies and procedures function in accordance with state and national laws

Emergency & Ambulance

Planning day to day functions

Coordinating the administrative duties

Follow up with hospital bed availability

Conflict resolution

Acting as a liaison between patients, their families and staff

Logistics and supplies management

Monitoring ambulance availability and directing / coordinating the staff members

In-patient Department

Advising and supporting in the development and delivery of long term strategy

Responsible for delivery of safe, effective, responsive and palliative care

Planning, coordinating, directing and managing the Inpatient team

Scheduling duty rota

Policy implementation, review and monitoring

Providing data to senior management team

Effective communication within the team

Handling grievances

Monitoring the staff availability and patient safety at all times

Responding to central alert system

Fostering team meeting monthly / record minutes

Ensuring training to staff and ensuring effective staff recruitment

Recording relevant personnel data

Managing Operation theatre

Providing leadership and direction for the staff

Supporting and delivering the goals

Monitoring processes (ensuring competent, compassionate and efficient care)

Ensuring adequate supplies

Ensuring continuous quality improvement and risk reduction programs

Monitoring budget and capital expenditures

Communication and coordination to ensure smooth processes

Following up regulatory mandates and compliances

Cleanliness and Horticulture

Developing staff schedules

Purchasing cleaning supplies and equipment

Coordinating housekeeping needs with other department managers

Quality

Ensuring good quality like infection prevention, security and diet (liaising with appropriate staff)

Ensuring Clean surrounding OPD, Wards, Operation Theatre etc

Ensuring periodical quality check

Facilitating meetings and recording minutes

Following up with AMC, equipment breakdown and repair

ISO 9001-2015 (Quality audit) & NABH

Public Grievances

Monitoring and coordinating - Finance, Admin, Medical and non-medical purchase, Housekeeping, security, Construction & maintenance (facility management) and Canteen & Kitchen

Monitoring and coordinating- Oxygen supply, Pharmacy, Radiology, Lab and taking care of licence, birth and death certificate registration and drug delivery to patients.

Organised meetings / camps – to create awareness on mental / physical health, neuro, diabetes, bone related problems at various sectors and national & state functions

ESI 2.0 reforms (Project to improve facilities)

Course coordinator - “Master’s in Emergency Medicine” at Global hospital

ESIC - Senior manager (Medical Services) with four underlings

I have experience in coordinating overseas patients and teaching faculties from America

SKILLS

Quick thinking – good at taking decision on the fly

Adaptability – willing to challenge the status quo and user in appropriate changes

Delegation – delegating work based on the talent of an employee.

Relationship - good at collaborating with other staffs / departments

Planning/organising – prioritizing work based on the need and with sound medical knowledge.

Communication – bold, Inspiring & convincing

Self-management – I always look for opportunity to upgrade. I was trusted to work independently

Responsibility – I will dispense duties diligently keeping in mind both internal and the external customers

Critical thinking – problem solving, creative and innovative

Decision making – focussing on simplifying the process in order to improve the efficiency

Leadership – I will take responsibility and accountability

Happy – I am the funniest person at the work spot and at the same time I will be very strict in achieving my targets

Time management – I always try to finish the job early

Competitive – I have never said that, it is impossible.

Negative thinking – I always believe that identifying the problem is more important for succeeding

I will be a backbone to the organization and motivating / developing the employees both professionally and personally

INTERESTS

I enjoy reading, swimming, playing chess and running in my spare time

REFERRALS

Dr. R. Magesh

Deputy Medical Superintendent

Employee State Insurance Corporation Hospital

KK Nagar, Chennai, Tamilnadu

Ph.no. +91-988*******

Mail id: adbopa@r.postjobfree.com

Mrs. A. Kanitha Selvi

Deputy Director

Employee State Insurance Corporation Hospital

KK Nagar, Chennai, Tamilnadu

Ph.no. +91-944*******

Mail id: adbopa@r.postjobfree.com

I Certify that the above statements are prepared by me. Thank you for considering my vitae. I look forward hearing from you.

(Mano Samuel Raj)

Contact this candidate