Alma Mariscal

Human Resources

adbooj@r.postjobfree.com 661-***-**** 935 Laguna Dr Carlsbad, CA, 92008 CAREER OBJECTIVE

Results-oriented professional with 7.5 years of experience in customer service and a proven knowledge of conflict resolution, relationship building, and employee engagement. Aiming to leverage my skills to successfully fill the position in the company.

PROFESSIONAL EXPERIENCE

Relationship Associate Sr.

City National Bank, Carlsbad, CA / Jan 2019 – Present

Expand client relationships by partnering with Client Manager, Treasury Service and merchant partners

Execute operational activities such as wires, credit card application, cash ordering, certifications and complete client requests

Analyze client statements and transaction activities to expand on relationship, services, bank products, or account conversions

Elaborate on new and ongoing issues with client/colleague experience, bank procedures, systems and suggest solutions or support with escalations as a member of the SCI Leadership Council

Exceeded quarterly sales objectives in 2019 and received a Recognition Award for high performance Student Finance Specialist

Brightwood College, San Diego, CA / Feb 2016 – Dec 2018

Verified accuracy of federal documents for financial aid approval such as tax return transcripts or W-2’s and resolve data conflict

Held key responsibility for determining Pell Grant and loan eligibility and communicate the funding sources to the student

Audited student/parent tax return transcripts against FAFSA

Utilized Microsoft Excel to create, track, and collect student payments

Conducted administrative functions including filing, documents, meeting scheduling, faxing requests, phone etiquette and assisting the Student Finance Supervisor

Maintained packaging metrics at 95% and comply with Title IV requirements

Completed monthly NASFAA training to implement new financial aid policies, laws, or procedures

Earned Employee of the Year for building strong relationships with students, families, cross departmental employees

Admissions Representative

Brightwood College, Bakersfield, CA / Mar 2015 – Feb 2016

Counseled and assessed student’s needs by completing an in-depth interview to guide students in the educational goals

Scheduled appointments for campus tours and program information

Implemented effective collaboration procedures with other admission representatives to promote student enrollment, engagement, and retention

Participated in high school outreach events and engage with students regarding college programs and admission

Maintained interview to enrollment conversion metrics

Completed a daily average of one hundred recruitment calls to potential leads Shift Supervisor

CVS Pharmacy, Bakersfield, CA / Dec 2013 – Mar 2015

Managed team with emphasis on developing talent and employee engagement

Addressed customer complaints to ensure customer satisfaction

Delegated and overseen tasks for the completion of store functions

Coached high school volunteers on store functions such as stocking, loading and unloading deliveries, and store presentation

Balanced accounts payable reports, researched and corrected discrepancies Store Manager Trainee

Home Mart, Bakersfield, CA / Jul 2013 – Dec 2013

Assigned daily tasks for supervisors and employees

Completed cash daily desposits and oversee daily operations

Assisted customers and resolved customer complaints Sales Associate

Macy’s, Bakersfield, CA / Nov 2011 – May 2012

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints

Consistently met daily sales goals

Ensured customer satisfaction and engagement

Performed work activities such as cleaning and organizing shelves and displays and selling merchandise

Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised

EDUCATION

California State University-Bakersfield

Bakersfield, CA

B.A. Public Administration (Jun 2014)

ADDITIONAL SKILLS

Time Management Leadership Communication Bilingual Organization Customer Engagement Adaptability Problem Solving

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