Quality Analyst/Specialist

CURRICULUM VITAE OF

MA. ASUNCION ISABEL L. JURALBAR

** ******** **., ******* *, Quezon City

Mobile No.: (0632)917-***-****

Objective: To be a member of the company’s active workforce.

WORK EXPERIENCES

April 1, 2019 to MicroSourcing

Present 6th Floor 1880 Bldg Brgy. Bagumbayan Quezon City

Position: Quality Control Representative

Responsibilities

Visually inspect each page of medical records for completeness and legibility

Handle a volume of continuous records

Protect the security of medical records to ensure that confidentiality is maintained

Ensure proper documentation is included in each record as directed by client

Remove pages from records that are not required or non-medical

Sept. 25, 2018 to Collabera Private Limited Inc.

March 15, 2019 Project hire for Willis Towers Watson

POSITION: Document Analyst (Quality Control)

Responsible for word processing, formatting of documents and timely delivery of work

Perform quality check for all project materials prior submission to client

Jan. 15, 2018 to Integreon Managed Solutions Inc.

Sept. 23, 2018 9th Floor 6750 Building

Ayala Avenue, Makati City

Desktop Publishing

POSITION: Shift Lead

Responsibilities

Responsible to manage the day-to-day operations of a particular shift

Ensures that SOPs are adhered to

Ensures to communicate with the client whenever there is an escalation and any other requirements/concerns that arise during the shift are addressed accordingly

Leads the group consisting of 17-18 associates

Ensures that Service Level Agreement (SLAs) are met

Handles Performance and Disciplinary Action Management of the team

Responsible to coach the associates to help them meet their goal

Deliver Monthly Business Objectives (MBO) of the team

Gather data related for the SLA’s, analyses and provide corrective actions if needed

Oversee multiple project streams

July 25, 2013 to Integreon Managed Solutions Inc.

Jan 15, 2018 9th Floor 6750 Building

Ayala Avenue, Makati City

Desktop Publishing

POSITION: Quality Coordinator

Responsibilities

Leads the group consisting of 3 to 4 Quality Specialists (QS)

Conduct live audits on Quality Specialist actual jobs to ensure that it adheres to the standard prior submission of the documents to the client

Responsible for coaching and assisting the Quality Specialist or other associates when needed

Back-up Quality Specialist

Manages the quality queue—act as back up of Queue manager when needed

Track quality of the group and reports directly to Shift lead/Assistant Delivery Center Manager and Delivery Center Manager

Prepares quality score of the entire team, on a daily, weekly and monthly basis

Conduct training for those associates that are not meeting the Quality SLA

Prepares practice materials for production associates to help them improve their quality scores

Immediately investigate all feedback that we received within the shift

Provide root causes and recommendations to prevent recurring feedback

July 25, 2010 to POSITION: Quality Specialist / Proofer

July 2013

Responsibilities

Responsible for word processing, formatting of documents and timely delivery of work

Perform quality check and editing the presentations prior submission to client

Communicate with the client any related inquiry with regard to their requests

Providing real-time assistance on client projects and ensuring an error-free controlled process. This includes proofreading, style editing, formatting, and standardizing documents for consistency

June 2007 to RRDonnelley Philippine

April 2010 8th Floor Eastgate Center Building

EDSA, Mandaluyong

Electronic Data Gathering and Retrieval (EDGAR—SEC Filing)

POSITION: Senior Quality Controller/Quality Specialist

Responsibilities

Leads the group consisting of 15 to 17 document analysts

Responsible for coaching and assisting the said analysts

Monitor daily performance of the group, their qualities and attendance

Perform 2nd QC on all National Priority, High Profile and Style jobs produced by the team

Manages the queue/doing Triage

Back-up Document Specialist

October 2006 to POSITION: Quality Controller

May 2007

Responsibilities

Encode data as per RRDonnelley standards

Ensure 100% Quality and timely delivery of assigned jobs

April 2004 to Athena e-Services Corp.

November 2004 27/F IBM Plaza Bldg. Eastwood City Cyberpark

E. Rodriguez Jr. Ave., Bagumbayan, Quezon City

POSITION: Module Manager

Responsibilities

Leads the group consisting of 15 to 17 document analysts

Responsible for coaching and assisting the said analysts. To be able to meet the daily average quota. Daily average quota 80 records/day and 90% on quality

Double check the group records for transmission and submit to Associate Project Manager

Monitor daily performance of the group

July 2003 to POSITION: Document Analyst

April 2004

Responsibilities

Encode records as per required daily average quota 80 records/day and 90% on quality

Ensure that encoded records comply with the specification given by the client

April 2001 to THREE-FIVE SYSTEMS PACIFIC INC.

June 2002 Opto-electronics Company

Carmelray Industrial Park Calamba, Laguna

POSITION: Acting Quality Systems Engineer 1 - Mfg. Audit

Responsibilities

Conducts daily manufacturing audit regarding compliance with quality systems

Prepares daily conforming and non-conforming report

Issue corrective action reports (CAR) to non-conformance(s) found during the live audit

Escalates any non-conformance/s found to higher level if recurring

Shutdown the operation(s) if a major non-conformance(s) found

May 2000 to POSITION: Acting Quality Systems Engineer 1 – Document Control Center

April 2001

Responsibilities

Supervises Document and Data Control Clerk

Communicate with counterparts at Temple, Arizona and Beijing, China with regards to order requests from manufacturing engineers in Manila and vice-versa

Reports directly to quality Systems Engineering Manager

Review all change notices made by all authorized originators of quality system procedures

Conduct meeting with all manufacturing engineers and other related departments regarding the new procedure of Document and Data Control Center (DDCC)

Prepare corrective actions on all customer complaints about performance of DDCC

Improve documentation procedure of DDCC

Back-up of document and data control clerk

Nov. 1997 to POSITION: Document Control Clerk

May 2000 Responsibilities

Disseminate all new procedures to all concern departments

Ensure that pertinent issues of appropriate documents are available at all locations where operation essential to the effective functioning of the quality system are performed

Control obsolete and invalid documents

Incorporate newly approved change notices

Update document master list

Print and maintain controlled copy at DDCC

Prepare memo for expired/expiring documents

Sept. 1993 to FLY ACE CORPORATION

July 1997 Merchandising – 607 Elcaño Street Binondo, Manila

POSITION: Data Encoder/Inventory Clerk

Responsibilities

Monitor inventory using FoxPro database/program

Release monthly pricelist updates

Release monthly sales reports

Provide monthly stocks consumption reports

Apply and maintain stocks bar-coding system

April 1993 to RUSTAN’S SUPERMARKET – HEAD OFFICE

Sept. 1993 Araneta Center Cubao, Quezon City

POSITION: Marketing Clerk/Data Encoder

Responsibilities

Encode products of the dry goods section in FoxPro program in preparation for their bar-coding system

Doing clerical work, updates selling price of all dry goods

Prepare memos and correspondence

SEMINARS AND TRAINING ATTENDED:

Effective Documentation of ISO/QS 9000 Standards

Eight Discipline Approach – 8D

Six Discipline Report Writing – 6D

Internal Quality Audit

Safety Awareness Program

5S – Housekeeping

HTML Web Design

Image Editing

Basic Life Support

SOFTWARE FAMILIAR WITH:

Dbase basic

Adobe PageMaker

Adobe Photoshop (CS5)

Dreamweaver 8

Microsoft Office

MS Word

MS Excel

MS PowerPoint

MS Photo Paint

EDUCATION:

2016 to Present Polytechnic University of the Philippines (Open University)

Sta. Mesa Manila

Bachelor of Science in Entrepreneurial Management

1991 to 1993 Polytechnic University of the Philippines

Leopanto, Manila

Computer Technology

1987 to 1991 Quezon City High School

Diliman, Quezon City

Secondary course (6th Honorable Mention)

1981 to 1986 Tomas Morato Elementary School

Kamuning Quezon City

Elementary Quezon City (Salutatorian)

PERSONAL DATA:

Nickname : Abhel

Date of Birth : August 15, 1974

Citizenship : Filipino

Civil Status : Married

Spouse Name : Winnie E. Juralbar

Religion : Catholic

SSS No. : 33-3265954-0

TIN No. : 909-120-174

Pag-ibig No. : 000*-******-**

Email Add : *************@*****.***

I hereby certify that the above statements are true from the best of my knowledge and belief

MA. ASUNCION ISABEL L. JURALBAR

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