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Secretarial/ Customer care

Location:
Mansfield, Nottinghamshire, United Kingdom
Posted:
February 08, 2020

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Resume:

Jennifer Blacker

** ***** ******, *********, ** 02048 720-***-**** adboku@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated and reliable Administrative Professional providing organizational support with extensive knowledge in nursing and childhood education. Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Self-starter with strong problem-solving and organizational abilities. Possesses excellent interpersonal, analytical and organizational skills. Thrives in a fast-paced environment and adapts easily to changing priorities and deadlines.

PROFILE OF SKILLS

Operational Support Specialist / Strong Organizational / Courteous and Professional Demeanor / Leadership Skills

Caring and Compassionate / Conflict Resolution and Problem Solving Skills/ Exceptional Interpersonal Skills

Strong Attention to Detail/ Customer Service-Oriented/ Excellent Communication Skills/ Result Oriented

Multi-Dimensional Team Management/ Complex Program Solver/ Computer Savvy

EDUCATION

Bachelor of Arts in Liberal Studies/ Becker College, Worcester, MA 2006

PROFESSIONAL EXPERIENCE

SITTERCITY, Newton, MA 2014-Present

Nanny

Develop and maintain a strong, nurturing relationships with children, providing strong leadership, support, motivation and guidance in the facilitation of continuous personal, social and cognitive development.

Maintain a clean, safe, comfortable and nurturing environment for children and parents.

Built a strong and honest rapport with parents, children, liaising effectively and interacting supportively to address complex, children issues in a professional and diplomatic manner.

Plan and implement age appropriate activities, worked closely with children in both group and individual contexts to best facilitate progress in all areas of early childhood education.

MOTHERS OF PRESCHOOLERS (MOPS), Newton, MA 2013-2014

Program Director

Responsible for day-to-day business operations, including budgeting, accounts payable/receivables, administration, and client care.

Developed and maintained strong, nurturing relationships with children, providing strong leadership, support, motivation and guidance in the facilitation of continuous personal, social and cognitive development.

Maintained a clean, safe, comfortable and nurturing environment for children and parents.

Built strong and honest rapport with parents, children, liaising effectively and interacting supportively to address complex, children issues in a professional and diplomatic manner.

Planned and implemented age appropriate activities, worked closely with children in both group and individual contexts to best facilitate progress in all areas of early childhood education.

Prepared all nutritious meals and snacks for students and adhere by safe food handling in preparation.

SITTERCITY, Newton, MA 2012-2013

Nanny

Arranged indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.

Served meals and snacks in accordance with nutritional guidelines.

Communicated with children's parents about daily activities, behaviours, and related issues.

Supported children's emotional and social development, encouraged understanding of others and positive self-concepts.

Instructed children in health and personal habits, such as eating, resting, and toilet habits.

MAPLES NURSING AND REHABILITATION, Wrentham, MA 2013

Certified Nursing Assistant

Assessed, diagnosed, and treated acute and chronic illnesses in collaboration with multi-disciplinary team.

Assisted patients with medication, bathing, dressing, maintaining personal hygiene, moving in bed, standing and walking.

Offered emotional support to patients and families and communicated patient condition to registered nurse and discussed patient routine.

Assisted nurses or physicians in the operation of medical equipment or provision of patient care. Took vital signs and kept daily record of fluid intake by patients.

Respected patient's right of independence and confidentiality of records. Developed patient care and treatment plans including assessment, evaluation, and nursing diagnoses.

MAPLES NURSING AND REHABILITATION, Wrentham, MA 2006-2013

Unit Secretary

Managed a busy medical unit with a cultivate clear and effective communication between patients and doctor and maintained meticulous records.

Directed and managed day-to-day operations of the practice, such as patient scheduling, billing, and daily cash management.

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

Resolved issues related to patient dissatisfaction by taking measured and corrective actions to prevent future recurrence.

Continuously worked with staff to better respond to patient needs and to ensure smooth and successful operation of the practice.

Ensured that adequate supplies are maintained within the practice and coordinate with vendors periodically.

Produced reports, schedules, and generate correspondence and forms as directed by doctors.



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