CSR

HARPREET KAUR BRAR

Winnipeg, MB Canada

Cell: 204-***-**** / Email: ************.***@*****.***

OBJECTIVE

Seeking a full time position with a growth oriented organization which can efficiently utilize my capacity to enhance Organizational growth. I have gained a wealth of knowledge and skills from my academic and employment experiences. These have enabled me to develop the qualities.

PERSONAL QUALITIES

Customer service skills:

Optimistic, hard worker, graceful behavior with everyone, independent & fast learner

Instill positive attitude in peers, excellent team player, Agile multi tasked

Self-motivated and a fast learner, committed to delivering quality customer service

Bilingual- English, Hindi and Punjabi (both verbal and written)

Problem Solving, Adaptability and patient

Hospitality Skills:

Supervising

Front Desk skills

Management/Leadership skills

Effective Communication Skills

Food and safety

Computer skills:

Ability to work with different programs like: Windows, Ms. Word, Ms. PowerPoint,

Ms. Excel, Ms. Outlook.

Efficient Typing speed-45 WPM, Certified

Ability to work with POS, handle cash, and knowledge of TallyERP9

Working on Multiple Monitors, Faxing, Emailing, Scanning, Photocopying

Team Work Skills:

Product and service quality

Customer service, Respectfulness, Problem Solving

Productivity and Profitability

EDUCATION

International Business (Post Graduation) May 2015- May 2016

Red River College Winnipeg, MB

Bachelors in Business Administration (Graduation) June 2011- June 2014

Disha Institute of Management and Technology Raipur, India

Certification in Microsoft office and Tally Erp9 Aug 2014- Dec 2014

Orbit Coaching center Raipur, India

Manitoba health food handler training certificate November 2017

City of Winnipeg Winnipeg, MB

Indigenous- W’daeb awaewe March 2019

Dynasty Building Winnipeg, MB

EMPLOYMENT EXPERIENCE

SOCIETY OF MANITOBANS WITH DISABILITIES Present

(Parking Permit Clerk) Winnipeg, MB

Explains application processes and applicable ordinances, in person, by phone or by written communication

Maintains complex filing system either manually or through use of computer software; handles incoming and outgoing mail, Prepares and issues permits and licenses.

Collects fees related to the permits and licenses and prepares the daily cash reports; Issues receipt, Performs clerical duties for the municipal Clerk

Prepares monthly and annual reports, Uses computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.

CITY OF WINNIPEG Present

(311 City service) Winnipeg, MB

Answers inquiries and complaints received on all 311 access channels

Uses specialized knowledge in multiple functional areas

Liaises with internal divisions, Emergency Services, and contracted service providers

Performs general clerical duties and city activities

Enters, retrieves and interprets data in customer relationship management and/or work management system databases

INDIGENOUS- W’DAEB AWAEWE March 2019

(Dynasty Building) Winnipeg, MB

Identify historical Indigenous milestones in Winnipeg.

Describe Indigenous culture, traditions and how historical events have impacted today’s urban Indigenous population. Discuss the impact of the Residential School System.

Recognize the importance of reconciliation and inclusion as crucial aspects within the City of Winnipeg.

24-7 INTOUCH July 2017- Jan 2019

(Supervisor) Winnipeg, MB

Taking Inbound calls and making outbound calls, Data entry and sending email

Working on multiple monitors, Giving floor support as well

Enters, retrieves and interprets data in customer relationship management

Oversee day-to-day operation and Monitor team performance and report on metrics

Interprets and provides information on compliance requirements for applicable legislation, by-laws, policies and procedures

TELESOUTION Apr 2016- Jul 2017

(Team Leader) Winnipeg, MB

Taking Inbound calls and making outbound calls, Data entry and sending email

Monitoring day to day activities and Conducts research and analysis to develop service options for interested parties

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

TIM HORTONS Mar 2016- Jul 2017

(Customer service representative) Winnipeg, MB

Greeting people, take orders and managing cash variance

Actively participating in every day schedule

Counting cash and preparing invoice and Generate the bill and collect payments

Provide timely and courteous food and beverage services

Generate the bill and collect payments

SUBWAY Aug 2015- Mar 2016

(Team member) Winnipeg, MB

Greeting people, Taking orders and preparing food

Managing daily work and helping team members and Preparing login and logout information

Collected and processed payments in cash and through credit cards

Responded to customer queries regarding menu items and billing

CONSTITUENCY OFFICE Mar2015-June2015

(Receptionist) Winnipeg, MB

Greeting customers, respond to incoming calls, walk-ins, data entry and distribution of mail

Aiding, printing, photocopying, fax and mailing, Arranging meeting and making outbound calls

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

HDFC BANK Jan 2012- Dec 2014

(Branch Sales Officer & Welcome desk) Raipur, India

Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.

Worked closely with management to strategize sales techniques to increase branch production and customer service

Performed daily audit of tellers and cash vault.

REFERENCE UPON REQUEST

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