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Customer Service Quality

Location:
Seattle, WA
Salary:
23.00
Posted:
February 08, 2020

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Resume:

Lynette Barnett

*** **** ****** ** #** Auburn, WA 98002 Cell 253-***-**** adbois@r.postjobfree.com

Professional Summary

Accomplished Activity Director who maintains a highly productive, efficient and quality-driven environment at all times.

Customer service professional-Skilled in training and establishing rapport with clients.

Self-motivated with exceptional communication and computer capabilities.

Skills

Promote positive behaviors

Independent judgment and decision making

Supervisory training

Planning and development

Budgeting proficiency

Creative problem solver

Work History

Activity Director

Seattle Post Acute Care

555 16Ave. Seattle, WA 98122 May 2015-Now

Responsible for planning, implementing, scope and emphasis of activity programs to encourage and stimulate residents for a better quality of life.

Design and implement activity program to meet the physical, mental and psychological wellbeing of each resident in a continuing care facility.

Purchase, order and stay within the budget.

Plan and organize and direct the activity program for individual residents and groups of residents with similar interests.

Complete all activity assessments and care plans.

Set up for all outings

Activity Director

Wesley Homes

218 S 216 Street Des Moines 98198 May 2013-May 2015

Responsible for activity assessments and care plans every 6 months or if change of condition.

Implement a calendar to meet each of the resident’s needs spiritual, intellectual and wellness each month.

Set up and run all programs.

Provide a monthly newsletter.

Lead the way to Wesley un activities daily

Established and maintain systems that safely meet resident’s needs.

Encourage creative thinking, problem solving, and empowerment as part of the facility group to improve morale and teamwork

Assist in resolve operational issues and satisfying reside and internal.

Closely collaborate with management team to make necessary improvements and satisfy resident’s needs.

Activity Director

Cascade Park Gardens

4347 South Union Tacoma, WA 98409 June 2011-May 2013

Responsible for planning and achievement scope and emphasis of activity programs to encourage and stimulate residents for a better quality of life.

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy

Established staff schedules and assignments based on facility needs and equipment based on facility needs and equipment availability.

Purchase order and stay within the monthly budget.

Encourage creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Confirm accurate completion of forms/reports for the admission. Transfer and or/discharge of each resident.

Activity Director

Parkside Retirement Assistance and Independent Living

29099 I Street NE Auburn, WA 98002 April 2009-June 2011

Planning and implementing a monthly calendar for both the assisted and independent living.

Net working within the community.

Marketing special events within the community internal and external.

Lead the activity programs.

Encourage residents and staff to participate in variety of activities within the community.

Took residents to and from medical appointments.

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Education:

The Dalles High

The Dalles, Oregon

General subjects

Accomplishments

Served on the board of Friend to Friend 2006-2015

Currently serving as the President of Mount Rainier Chapter for Washington State Assoc.

Education speaker for Washington State Assoc.

Recruit, orient and train volunteers.

CDL license

Continuing education

Certifications

Mental Certified

Dementia Certified

Memory and Music Certified

SAIL (Staying Active For Life) Fitness

Modular education blocks for activity director certification



Contact this candidate