Arabic Content Writer

Maggie Ehab Anwar Abd El Hakeem

Contact Info:

Mobile: 010-****-****

Address: ***, *** ****, *** **********, New Cairo, Egypt. Email: adbodq@r.postjobfree.com

Linkedin:Maggie Ehab

Work Experience

Jumia Egypt

● Content Writer October 2018 - December 2019

Duties:

Adding items on the site with exact description and good quality photos and with my own unique developed way to get the highest content score

● Account Manager September 2018 - February 2019

Duties:

Educated new sellers jumia system on their first month

Calling new seller and follow up with them about the process

Solve sellers’ problems if any and follow up with them on their orders

● Vendor Acquisition Agent October 2017 - August 2018 Duties:

Calling interested sellers who want to sell on jumia and onboard them live

● Customer Services Agent February 2017- October 2017 Duties:

Answering customer calls & then moved to back office team

Taking complaints from customers

Offer vouchers

Confirm orders

Souq.com

● Escalation Desk Agent September 2015 - February 2016 Duties:

Taking complaints from sellers and buyers through e-mails

Follow up with sellers and buyers about their complaints after solving it through e-mails and calls

● Maintenance Team Member April 2015 - September 2015 Duties:

Calling customers follow up with them on their items cases

Follow with the shipping company the trip of damaged items from buyer to maintenance also the trip of fixed items from maintenance to buyer and Compensates buyers in case of lost items or manufacturing defects

● Customer Services Agent October 2013 - April 2015 Duties:

Answering sellers and buyers calls and replay on their e-mails

Taking complaints from sellers and follow up with them Raya Contact Center

● Customer Services Agent from December 2011 - June 2013 Duties:

Answer customers’ inquiries (Project for Carrier AC company)

Answers calls from UEA and support customers inquiries fill claims, offer new services

(Etisalat UEA Project)

EDUCATION

Faculty of Archaeology, Cairo University, 2007-2011 Bachelor's degree:Archaeology, Grade: Good

Courses

● English general course at Armed Forces Institute till level 12

● English conversation course at CIC

● I.C.D.L

● Soft skills with Sarah Youssef at Souq.com

Skills

● Computer: Windows, Microsoft Office

● Languages:Arabic (Mother Tongue), English(Very Good) Personal Skills and Hobbies:

● Good communication, presentation skills

● Hard worker

● Ability to work under pressure and self-motivated

● Positive attitude and eager to take on new experiences and learn more

● Team player

● Responsible and Independent

● Reading

● Traveling

● Keeping up with trends on social media especially for fashion

● Watching movies

Contact this candidate