Sales Executive Assistant
Resume:
CAREER VISION & PROFILE
With * years of strong professional experience in Marketing & Sales, Executive Administration, Customer Service, Procurement and a little bit of everything.
With my broad experience in different fields, I have successfully proven myself to be multitasker and flexible to any tasks and situations in order to meet a client’s or employer’s needs.
I believe that with the right attitude and strong work ethics one can be taught anything she needs to know. I strongly believe I possess the right combination of attitude and skills of a positive and productive employee. I am energetic, enthusiastic, determined, hardworking and ambitious. I enjoy learning new things and strive for quality in everything I do.
PROFESSIONAL ACHIEVEMENTS
Austria Business Center
Dubai, UAE
November 2018 to present
Client Service Representative
• Reports directly to Business Center Director
• Serves as the main liaison between customers, management and sales team
• Acts as the first point of contact for all clients and visitors and an extension to the client’s business
• Builds relationships with clients to promote long-term business growth
• Manages the day-to-day business operations of the center
• Ensures that the center is clean and organized throughout the day
• Handles and escalates customer complaints & resolution, ensuring win-win solution
• Conducts center tours for prospect clients and explains the company’s services
• Prepares offices for new client move-in's as per their requirement
• Manages in-house clients and virtual office clients, assisting them with their daily request
• Responsible for scheduling client’s meetings within the office
• Monitors the use of supplies and office equipment’s repair and maintenance
• Manages the couriers, documents, in and out mails and packages of clients
• Restocks inventory every month and reviews cash operation data to verify proper replenishment
• Ensures all client service charges are billed into the system on a daily basis.
• Prepares and sends client invoices
• Responsible for payment collection and follow-up delayed payment
• Prepares monthly revenue and occupancy reports
• Prepares Ejari certificate for new and renewal of lease
• Knows DMCC Business set-up and all DMCC Service Request applications
• Knows DMCC employment related services applications
• Handles Health Insurance, Medical Fitness and Emirates ID application
Dianna Felarca
Client Service Representative
Jumeirah Lakes Towers Dubai
*************@*****.***
Filipino
Career Growth in 9 Years
Schon,
Dubai
4 years
PH
4 years
Present
22 Page
2
Schon Properties
Dubai, UAE
April 2014 to May 2018
Marketing and Sales Administrative Coordinator
• Successfully created and implemented marketing campaigns, increasing sales by as much as 55%.
• Produced cost-effective projects/campaigns through good knowledge of vendor sourcing practices reducing marketing cost by 70%.
• Management and trafficking of financial administration (purchase requests, creating of LPO's for invoicing, updating of the payment tracker) in accordance with the Finance department requirements
• Coordinates with marketing suppliers for all works in progress
(production, events, exhibitions)
• Arranges necessary government permits for marketing operations
• Monitor CRM database and follow up with leads; cold calling and sales follow-up
• Prepare lead sales reports; analyze and evaluate the effectiveness of campaigns, costs, and results
• Posts advertisements on property portals such as Dubizzle & Propertyfinder
• Reports and attends regular meetings with the Board of Directors
• Acts as a liaison between the sales people and other departments; assists in all the sales related activity
• Manages correspondence between the sales team and their clients
• Point of Contact for sales team to receive MOUs (external agents)
• Deals with external agents and allocate leads received from them to sales
• Booking of sales in the CRM system and uploading and distributing of leads and agents
• Handles sales contracting process as soon as sales team have closed the deal; issuing of proforma invoice, creating of contract & signing with clients and collecting the payments
• Monitors customer accounts and updates sales team/director about the payment status
Executive Assistant to the Sales Director
• Manages the Sales Director’s diary; assists in managing his time effectively and efficiently; making sure his activities for the day get done and schedules are met
• Assists the Sales Director with preparing PowerPoint presentation for Board meetings.
• Attends and monitors urgent enquires and issues, ensuring that they are brought to the Sales Director’s direct attention and where necessary, referring matters to the appropriate Sales Managers for action
• Coordinates and oversees office administrative duties for the Sales Director and the Sales Managers
• Maintains office system: data management and filing of important files; both electronic and paper filing systems
• Checks emails and corresponds on behalf of the Sales Director
• Monitors and maintains petty cash expense report
• Reception duties; greet visitors, schedule meeting rooms and handle phone enquiries
• Coordinates with the HR Manager about the sales staff HR concerns Iqor Global Call Center
Pampanga, Philippines
Customer Service and Sales Representative
26 February 2013-18 March 2014
• Handles customers concerns by answering their questions and providing truthful solution for their problem via email and phone
• Works in a team in providing a quality service to customers and dealing tactfully with complaints or irate customers.
• Collect bills payment, provide breakdown and explain bills to the customers
• Off-selling products; presenting the product appropriately to make a sale and discussing special promotions
QUALIFICATIONS
Dedication at work; passionate about
achieving challenging positions to achieve
business success.
Good Relationship Skills; enthusiastic,
friendly, and has willingness to learn,
associate, interact, and adapt with others.
Excellent computer skills- applications
related to MS Office (Excel, Word,
PowerPoint, and Outlook), Emailing or
Internet.
Ability to work under minimum
supervision, patient, hardworking,
proactive and highly motivated.
Positive approach in working in a high
pressure environment.
Organized, detail-oriented, and results-
driven.
Team management, leadership & team
player; proven ability to work in harmony
with a team, colleagues and management.
EDUCATION
Bachelor of Communication Arts
Major in Broadcast Journalism
Holy Angel University
Pampanga, Philippines 2005-2010
HONORS AND AWARDS
Recognition Awardee (Elementary
&Highschool)
Dean’s Lister (College)
PERSONAL DATA
Date of Birth: 22 April 1989
Civil Status: Single
Visa Status: Employment Visa
Notice Period: 1-month notice
Contact this candidate