Carlos Alberto Morales

Tel: +852-****-****

Email: adbo8u@r.postjobfree.com

The Ritz Carlton, Hong Kong July 2019 – September 2019

Food and Beverage Operational Trainer

Working closely with the leadership team to develop service and skills training programs for new hires and departmental trainers, and to enhance the “onboarding” of new colleagues. The role included analysis of all Food & Beverage services, and the research, development and presentation of training content and a new departmental training manual for all areas.

Park Hyatt Abu Dhabi, United Arabs Emirates

Pre-opening and opening 2011. Experience and responsibility in key positions as follow:

Restaurant Manager January 2018 – February 2019

Managed the fine dining signature restaurant “The Park Bar & Grill” and lounge “The Library” and supervised a team of 20+ associates. Responsible for pre-shift set up, closing activities and nightly reports. Managed the ordering and cost control for beverage and restaurant suppliers, engineered new menus to increase revenue and guest’s satisfaction, and maintained a proper guests data base, coordinating promotions with the Sales Department to ensure proper implementation.

Food and Beverage Operational Trainer August 2016 – December 2018

Reporting to HR and F&B Departments, responsible for the following:

Developed, coordinated and presented all trainings and induction programs for six outlets. Identified the experience level of colleagues and advised the Department on training needs. Developed and implemented an Associates Campaign to ensure smooth and harmonious employee relations, specifically for employee transport services. Coordinated and provided coaching and guidance for Departmental Trainers. Designed and developed training materials to support all restaurant operations.

Food and Beverage Departmental Trainer May 2013 – July 2016

In charge of operations in additional breakfast venue with a mixed team from different outlets and new joiners. Evaluated performance using a set of Park Hyatt standards and made recommendations for improvement and performance management.

Targeted guest feedback and developed action plans to enhance product and service.

Food and Beverage Supervisor November 2011 – April 2013

Pre-opening experience supervising “The Beach House” Mediterranean cuisine restaurant and lounge.

Led a series of server contests to promote upselling for menu and beverage items that helped increase the average check amount.

Overhauled an inventory and ordering system to create a more cost-effective way to store and purchase products.

Pacific Resort, SHL, Rarotonga, Cook Islands

Restaurant Supervisor November 2008 – November 2010

Overall management of the main restaurant, bar and pool deck services:

Developed effective induction programs.

Conducted staff appraisals and devised individual learning plans.

Produced training materials for in-house courses.

Assisted in the delivery of training and development programs.

Sheraton Hotel, Santiago, Chile

Senior Attendant June 2007 – August 2008

Assistant Events Coordinator for all functions such as Christmas and New Year’s, as well as a weekly fashion parade of designers leading to participation in Chile Fashion Week

Marriott Hotel, Santiago, Chile

Senior Lobby Lounge Attendant February 2005 – May 2007

Outlet Trainer coordinating Associates Induction programs.

Facilitated government assessments and certifications for staff.

Fine Dining Waiter promoted to Senior Attendant in the Lobby Lounge.

InterContinental Hotel, Santiago, Chile

Doorman, Bellboy, Concierge Assistant November 2002 – September 2004

General hotel duties and bilingual tour guide for hotel guests.

Education

Provincial Instructor Diploma Program (PIDP) on going

British Columbia School of Instructor Education

Vancouver Community College

Canada

Hyatt Train the Trainer Programs 2014

Hyatt on Skills & Hyatt on Groups

Park Hyatt Abu Dhabi

Certified as Bilingual Hospitality Attendant 2007

Chile Valora / Fundación Chile

Santiago, Chile

Hospitality Management Certificate 2000 – 2002

TAFE Sydney Institute of Technology

Sydney, Australia.

Superior Skills

Dedicated team player and brand ambassador.

Strong ability to motivate people and influence them to work more efficiently.

Highly focused to consistently deliver excellent guest service and ensure guest satisfaction.

Exceptionally organized with great ability to multi-task and work well under pressure.

Ability to meet deadlines for multiple simultaneous projects.

Fluent in English and Spanish, as well as conversational Portuguese.

References

Maxime Bernard

Assistant Director of Food & Beverage

The Ritz Carlton Hong Kong

Tel: +852-****-****

Email: adbo8u@r.postjobfree.com

Swapan Banerji

Learning & Development Manager

Grand Hyatt Dubai

Tel: +971-*-***-****

Email:adbo8u@r.postjobfree.com

Julian Biddulph

Director of Food & Beverage

Accor, Fairmont Marina Abu Dhabi

https://www.linkedin.com/in/julian-biddulph-6b919530/

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