Manager Sales
Resume:
HELLEN LOUHANNY
***** **** ***, ********, ** ****7
*********@*****.***
Professional Summary
More than 10 years as Business Analyst/Project Manager mostly in Banking industry
Experienced in managing project timeline, cost and resources
Experienced in conducting UAT, test scripts and test plan
Deep understanding of SDLC and project life cycle
Experienced in managing relationship within clients and stakeholders
Experienced in creating and maintaining comprehensive project documentation
Professional Experience
oPT. UOB Indonesia Jakarta, Indonesia
Project Manager/Business Analyst Jan 2013 – Present
Responsibilities:
Strong record for delivering small projects as well as large strategic projects which involve cross divisions/functions
Work with business stakeholders and technical team for process improvement that support stakeholders goals and objectives
Work with all related parties to ensure project deliver on time and within budget
Involve heavily on facilitating, gathering and also documenting business requirement
Develops test plan, test cases and facilitate UAT
Key partner in communication for project owners and stakeholder management
Current Project:
NPG (National Payment Gateway)
A regulatory project whereby all ATM/Debit transactions has to be processed through local switching companies
Business Banking CASA-TL Link
System enhancement project to launch a new bundled product CASA-TL Link where CASA balance can offset loan amount.
Major Achievements:
Retaining CASA balance of customers with successful launching of bundled saving and card products
Increasing number of loan application by 10% with the successful implementation of loan origination system
Reduce the TAT of loan process from onboarding to disbursement from 30 days to 14 days
Increasing productivity of sales by implementing web based application for sales pipelines and leads management
Reduce headcount by 54% with the implementation of centralized back office operations of branches
oPT. Bank Commonwealth Jakarta, Indonesia
Senior Business Analyst Oct 2010 – Dec 2012
Responsibilities:
Facilitate business requirement gathering process as well as documenting the requirement
Liaise with technical teams to ensure that all requirements are met and issues are resolves on timely manner
Analyze end to end business process and make improvements on the current business process
Facilitate business process improvement session by using methodology such as Lean Six Sigma (Kaizen, SIPOC, DMAIC, Process Map)
Involve heavily in providing user training including preparing user and training material
Major Achievement:
Manage to slash TAT (Turn Around Time) of loan application approval process from 40 days to 15 days
oPT. Emerio Corp, Jakarta, Indonesia
Project Manager/Business Analyst May 2008 - Sep 2010
Responsibilities:
Develops functional specifications and design specifications for client engagements
Collaborate with developers and subject matter experts to analyze tradeoffs between usability and performance needs
Liaise heavily with business units, technology teams and support teams to ensure issues are identified, tracked and resolved in a timely manner.
Maintain relationships with client personnel and manage clients expectation
Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
Major Achievements:
Reduce time required to prepare reports to central bank from 7 days to 2 days
Automate Credit Risk computation based on rules defined by central bank
Saving companies from paying fine fees as all projects are delivered on time
oPT Maybank Indonesia (Bank Internasional Indonesia) Jakarta, Indonesia
Business Analyst Feb 2007 – Apr 2008
Responsibilities:
Serves as internal liaison between applications systems and business area during business requirement gathering session
Develops functional specifications and design specifications for client engagements
Conducts project meetings and is responsible for project tracking and analysis
Conduct User Acceptance Test scenario to provide proper tests of project implementation
Supports various management strategy and activities by providing sufficient data and analysis
Major Achievements:
Design a comprehensive dashboard for sales division and also BOD
Manage to reduce 80% of garbage data during Data cleansing project
Deliver web based MIS application for sales to view their sales product performance
Academic Background
St. Edwards University, Austin, TX
Master of Business Administration May 1999
Major: Management Information System
University of Texas, Austin, TX
Bachelor of Science December 1996
Major: Computer Science
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