HELLEN LOUHANNY

***** **** ***, ********, ** ****7

425-***-****

adbo8e@r.postjobfree.com

Professional Summary

More than 10 years as Business Analyst/Project Manager mostly in Banking industry

Experienced in managing project timeline, cost and resources

Experienced in conducting UAT, test scripts and test plan

Deep understanding of SDLC and project life cycle

Experienced in managing relationship within clients and stakeholders

Experienced in creating and maintaining comprehensive project documentation

Professional Experience

oPT. UOB Indonesia Jakarta, Indonesia

Project Manager/Business Analyst Jan 2013 – Present

Responsibilities:

Strong record for delivering small projects as well as large strategic projects which involve cross divisions/functions

Work with business stakeholders and technical team for process improvement that support stakeholders goals and objectives

Work with all related parties to ensure project deliver on time and within budget

Involve heavily on facilitating, gathering and also documenting business requirement

Develops test plan, test cases and facilitate UAT

Key partner in communication for project owners and stakeholder management

Current Project:

NPG (National Payment Gateway)

A regulatory project whereby all ATM/Debit transactions has to be processed through local switching companies

Business Banking CASA-TL Link

System enhancement project to launch a new bundled product CASA-TL Link where CASA balance can offset loan amount.

Major Achievements:

Retaining CASA balance of customers with successful launching of bundled saving and card products

Increasing number of loan application by 10% with the successful implementation of loan origination system

Reduce the TAT of loan process from onboarding to disbursement from 30 days to 14 days

Increasing productivity of sales by implementing web based application for sales pipelines and leads management

Reduce headcount by 54% with the implementation of centralized back office operations of branches

oPT. Bank Commonwealth Jakarta, Indonesia

Senior Business Analyst Oct 2010 – Dec 2012

Responsibilities:

Facilitate business requirement gathering process as well as documenting the requirement

Liaise with technical teams to ensure that all requirements are met and issues are resolves on timely manner

Analyze end to end business process and make improvements on the current business process

Facilitate business process improvement session by using methodology such as Lean Six Sigma (Kaizen, SIPOC, DMAIC, Process Map)

Involve heavily in providing user training including preparing user and training material

Major Achievement:

Manage to slash TAT (Turn Around Time) of loan application approval process from 40 days to 15 days

oPT. Emerio Corp, Jakarta, Indonesia

Project Manager/Business Analyst May 2008 - Sep 2010

Responsibilities:

Develops functional specifications and design specifications for client engagements

Collaborate with developers and subject matter experts to analyze tradeoffs between usability and performance needs

Liaise heavily with business units, technology teams and support teams to ensure issues are identified, tracked and resolved in a timely manner.

Maintain relationships with client personnel and manage clients expectation

Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.

Major Achievements:

Reduce time required to prepare reports to central bank from 7 days to 2 days

Automate Credit Risk computation based on rules defined by central bank

Saving companies from paying fine fees as all projects are delivered on time

oPT Maybank Indonesia (Bank Internasional Indonesia) Jakarta, Indonesia

Business Analyst Feb 2007 – Apr 2008

Responsibilities:

Serves as internal liaison between applications systems and business area during business requirement gathering session

Develops functional specifications and design specifications for client engagements

Conducts project meetings and is responsible for project tracking and analysis

Conduct User Acceptance Test scenario to provide proper tests of project implementation

Supports various management strategy and activities by providing sufficient data and analysis

Major Achievements:

Design a comprehensive dashboard for sales division and also BOD

Manage to reduce 80% of garbage data during Data cleansing project

Deliver web based MIS application for sales to view their sales product performance

Academic Background

St. Edwards University, Austin, TX

Master of Business Administration May 1999

Major: Management Information System

University of Texas, Austin, TX

Bachelor of Science December 1996

Major: Computer Science

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