Customer Service Safety

JACOB COCHRAN

***** ******** ******* *********, ******** 22701 540-***-**** ************@*******.***

STRENGTHS

Dedicated work ethic

Hands-on management style

Superior communications

Sustained customer service

Creative mindset on process

or job task improvement

Microsoft Word, PowerPoint

EMPLOYMENT

Masco BCG,

Culpepper, Virginia

Team Leader

2005 to Present

Culpeper Baptist

Retirement Community,

Culpeper, Virginia

Dietary Aide, Server

2008 to 2014

Prep cook/kitchen help

2018 to 2020

Sears,

Hemet, California

Receiving Department,

Customer Service

2004 to 2005

EDUCATION

Hemet High School,

Hemet, California

Graduate

LICENCES

VA state drivers license

CAREER OBJECTIVE

A goal driven, team-player seeking career in Customer Service or Human Services for a customer/patient focused organization, where I can exceed both customers’ needs as well as company goals.

CAREER ACCOMPLISHMENTS

Customer Service

Management

- In manufacturing, efficiently and accurately filled and

packaged product orders per customers invoice

- Provided internal customer service to other

departments, partnering in production and shipping

processes

- For assisted living center, communicated with dementia

and mental illness residents per dietary requirements,

meal services, and socialization

- In retail store, exceptional customer relations assisting

customers with product, purchases, and transactions

- Located customer online orders

- Prep meals for next day

- Line cook preparing plates and cooking made to. order menu items

- Identified large merchandise orders for customers on

computer kiosks and palm pilots, locating merchandise

quickly within company standards

- Communicated with truck drivers on incoming

shipments, confirming received merchandise, and

signing manifests

- Created service tickets for small garden equipment

repairs on computer system

- Directed two crews of up to 9 employees, delegating

job tasks and insuring production goals are achieved

- As member of safety team, responsible for development

of process improvements and safety awareness

- Monitored quality control of product and processes

- Documented all quality assurance data

- Reported production deficiencies to operations staff,

providing continuous improvement solutions

Contact this candidate