Engineering Customer Care

NENITA C. ALBERTO

*J.Manahan St. DulongBayan * San Mateo, Rizal

Mobile Phone: (63-949*******

Email: adbo5n@r.postjobfree.com

SUMMARY QUALIFICATION

Previously managed a part time small business that deals with the fastest courier delivery services in Philippines, same day delivery and also where into customized printing of apparels. Ensure the high quality, best price of shirts and printing.

Strong background in Document Control. Five years over working experience as Senior and Document Controller cum Admin in Singapore.

Part of one of the leading Broadcasting Company in the Philippines, ABS-CBN Broadcasting Corporation, 8 years over working experience

Graduate of Bachelor of Science Major in Computer Engineering

Computer Skills include: Electronic Data Management System (EPMS, Project Tools, ERoom, ProArc, PIMS, FTP, Sharepoint, Panagon, Hummingbird DM), MS Office, Internet and Email PROFESSIONAL EXPERIENCE

SENIOR DOCUMENT CONTROLLER

Global Process Systems Pte Ltd, Singapore

July 2011 - July 2013

Job Description

To act as DCCs main focal point in the project assigned. Establish routines for filing of correspondences, documents and drawings in accordance with the Document Management System. Ensure that all Project Engineering and Supplier documentation are processed in a timely manner. Manage all the transmittals received by the Client and Company. Assist the Project Team in using the Vendors/Clients document control system. In-charge for distribution and preparation of lists of all overdue to the Project Team weekly, inform of the late review/comments. Distribute all the deliverables such as documents/drawing and other submittals as required by the Project. Interface with the Material Controller, Packaging Engineer and the Suppliers regarding with the status of the equipment/materials and such as the corresponding data/documents

DOCUMENT CONTROLLER

Davy Omega (SEA) Pte Ltd – Seconded to BW Offshore Singapore Pte Ltd & Prosafe Production Services Pte Ltd, Singapore

May 2010 - July 2011

Job Description

Assign as Document Controller for Installation Group of BWO Singapore. Establish routines for filing of correspondences, documents and drawings in accordance with the Document Management System. Support for Data Migration of all the Prosafe Documentation from Hummingbird to PIMS (Project Information Management System) Ensure that all Project Engineering and Supplier documentation are processed in a timely manner. Responsible for maintaining a systematic filing system for the Project Team and ensure ease in retrieving and tracking of documentation.

DOCUMENT CONTROLLER cum ADMIN EXECUTIVE

OSH Technologies Pte Ltd, Singapore

November 2009 - April 2010

Job Description

Control and maintain the QMS documents. In-charge in the plan and initiate a Document Revision Record/Masterlist for all systems documents to facilitate control and traceability of the documents from initial release to latest revision level. Control all the documents and records and company procedures required by ISO. DOCUMENTATION CONTROLLER

MAI Engineering Services Pte Ltd – Seconded to Shell Chemicals Seraya Pte Ltd, Singapore April 2009 - October 2009

Job Description

Responsible for the control, issue and filing of Project Management and Engineering Documentation on Plant Projects. Maintain and control all updated record of all approved documents and drawings. Ensure that all controlled documents of latest revision. Maintain and update all documents registers. DOCUMENT EXPEDITOR

Davy Omega (SEA) Pte Ltd – Seconded Prosafe Production Services Pte Ltd, Singapore April 2008 - March 2009

Job Description

Expedites on a daily basis all the materials/equipments and data books from the Suppliers that based on the NR-13

(Brazilian Code of Inspection). Secure that all the data books are in accordance with the Specification for Compliance with Requirements of NR-13 for Boilers, Pressure vessels and Shell & Tube Heat Exchangers. ARCHIVIST

ABS-CBN Broadcasting Corporation, Philippines

August 2005 - January 2008

Job Description

Organize the systems and procedures for the safekeeping of records and valuable documents. Manage and maintain collection in all types of media and make them more accessible for the end users. Identify, evaluate and select possible records/documents for retention and destruction. DATABASE PROJECT STAFF

ABS-CBN Broadcasting Corporation, Philippines

August 2003 - August 2005

Job Description

Updating and maintaining database and other events that require changes. Provides information for each end user’s application by using application programs that share the data in common databases. CUSTOMER CARE SPECIALIST

Metro Gas Sales Incorporated, Philippines

April 2002 - August 2003

Job Description

Responsible for ensuring that the customers receive an adequate level of service or help with their questions and concerns. Interact with customers to provide information in response to inquiries about products or services and handle and resolve complaints. Advising staff in other departments on the management of their records and information.

CD-ROM SPECIALIST

ABS-CBN Broadcasting Corporation, Philippines

July 1999 - December 2001

Job Description

Secure online registration and log-in for the advanced search capabilities such as accounts receivables, photos, scripts and sequence guides. Provide easy access to the documents that hard to find in the files SELF-EMPLOYED (ENTREPRENEUR)

KRYNX Delivery Services, Philippines

March 2019 – Present

Job Description

Assists driver to deliver goods in different Supermarkets around Metro Manila and Provinces. Help in loading and unloading of items. Assists the RDU Assistant in checking and counter checking of items. SELF-EMPLOYED (ENTREPRENEUR)

HOME BASED TSHIRT PRINTING, Philippines

April 2015 – Feb 2019

Job Description

Home based Business. Responsible for all the enquiries of customers regarding with the prices and designs in printing services. In-charge with editing of layout using system software (Sure Cuts A Lot3, Adobe Photoshop). Do the printing using cutter plotter. Manage all the accounts, check all the materials and supplies needed.

EDUCATION

Bachelor in Science Major in Computer Engineering

Central Colleges of the Philippines, Aurora Blvd. Quezon City 1993 to 1998

CHARACTER REFERENCE

Upon request

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