Engineer Network
Resume:
Annabelle D. Casanova
Address: #**** ******* **. *** ********, Gen. T. de Leon, Valenzuela City
E- mail address: **********@*****.***
Mobile No.: +639*********/ +639*********
Senior Network Engineer/Global NOC
Support
An experienced Senior Network Engineer with significant support, administration, maintenance, and implementation experience of network projects. Over 8 years of Telecommunications experience. Thrives in a customer-focused, multi-vendor environment. Always meets client demands, and develops good long-term customer relationships. INDUSTRY EXPERIENCE
8 Years Telecommunications
2 years IT
TECHNICAL SKILL SET SUMMARY
Cisco routers 3825 / 2821/ 2611XM series
CISCO switches 2950T / 2960 / 3560 /3750 / 6500
Juniper routers M10i / J6350 / J4350 / J2300 series
Juniper ISG2000 firewall
Ericsson Redback SE400 and SE800 routers
Huawei NE80E / NE40E / NE40E-X2 / AR-ROUTER /
NE5000E routers
Huawei switches CX200 / CX300 / CX600 / S9303 /
S7803 / S9306 / S3928P / S3528G
Huawei E1000E / E8080 / E500 / E200S Firewalls
HP Procurve switches 3400 / 5300 series
EXTREME Summit X450a switch
Routing protocols RIP / OSPF / EIGRP / BGP
VLANs / STP / RSTP / Etherchannel
TCP/IP, FTP/TFTP, DHCP
Nagios, Cacti, Splunk, Nimsoft, Huawei M2000,
Huawei N2000, Huawei U2000, MRTG, Check
MK, InfraDB, Grafana, Traverse
Ticketing Systems (Service Now, JIRA, Zendesk, SLX)
Centrify
Microsoft Office 2003 / 2007 / 2013
Active Directory
Huawei GGSN, eGGSN, and SGSN
Cisco ASA Firewall and Firepower
Backup systems (Veeam, Evault,
Unitrends)
VMware
Citrix Access Gateway
Microsoft Exchange/Office 365/Intermedia
Proofpoint
Cylance Protect
CERTIFICATION
ITIL Foundation v3
EMPLOYMENT HISTORY
Company Outsourced Quality Assured Services, Inc.
Role Global NOC Support L2
Dates August 2019 - Present
Description Global NOC Support Level 2
Responsibilities
Provide offshore customer support for Incident tickets and Access Requests for QMS users and clients via email and phone calls
Work on generated/created tickets on device status, user/client errors or requests, and backup systems status
Update/generate user profile thru Active Directory
Setup/change email access via Microsoft Exchange, Office 365, or Intermedia
Process onboarding/offboarding for users, including provisioning of VDI
Conduct server patching for Windows OS machines
Coordination with level 3 support to further reach SLA with clients Company TPG-OCSI
Role NOC Operator
Dates November 2018 – August 2019
Description NOC Engineer Tier 1
Responsibilities
Provide 24/7 Incident Management for incident tickets, focusing on service restoration for multiple residential services such as ADSL, NBN, and FTTB
Responsible for troubleshooting connectivity and timely resolution of faults/issues in access network, supporting OSPF and services
Update processes and knowledge-based articles
Provide 1st
level of support for monitored services via monitoring tools such as Check MK, MRTG, and Grafana
Coordination with level 2 or level 3 support to further reach SLA with client Company WHG Customer Services Phils., Inc.
Role Service Operations Analyst L2
Dates January 2017 – October 2018
Description Senior level Service Operations Analyst Responsibilities
Provide 24/7 Incident Management for incident tickets, focusing on service restoration for multimedia Online Betting
Monitor and diagnose alerts, including server health (CPU, RAM, Disk) and other platforms affecting feeds, content, and prices offered by the company
Update access management thru Active Directory and Centrify
Setup email via Microsoft Exchange and Centrify
Provide 1st level of support for clients on Citrix environment via email, phone, and remote support
Coordination with level 2 or level 3 support to further reach SLA with clients Company Smart Communications, Incorporated
Role Senior IPBB Network Engineer
Dates October 2013 – January 2017
Description Senior Network Engineer Levels 1 and 2 Responsibilities
Provide 24/7 Network Incident Management for incident tickets, primarily focusing on service restoration for multi-vendor IP Backbone Network
Responsible for implementation and troubleshooting end-to-end connectivity and timely resolution of faults/issues in IPBN supporting OSPF and MPLS-VPN services
Planning, designing, implementation, documentation, maintenance, and troubleshooting of software and hardware in all routers, switches, and firewall, for both 2G and 3G IP backbone Network (IPBN), OSS and MPBN
Integration and implementation of configuration of other network client (SMART, PLDT, BLACKBERRY, etc.) on IP Backbone using MPLS-VPN technology
Support expansions, upgrades, and roll-out of new infrastructure involving hardware such as routers and switches, associated software, network monitoring, and management systems Company Digitel Mobile Philippines Incorporated (Sun Cellular) Role Supervising Engineer
Dates January 2009 - October 2013
Description Network Engineer Levels 1 and 2
Responsibilities
Provide 24/7 Network Incident Management for incident tickets primarily focusing on service restoration for multi-vendor IP backbone network
Operations and maintenance in IP Backbone Networks, OSS, MPBN, Packet Core, IN, VAS, and network servers
Worked with vendor, peer groups and team members for any investigation of network and server/client issues
Monitoring of network elements in IPBN, Packet Core, and servers using Huawei NMS (M2000, N2000, and U2000), NAGIOS, and CACTI
Maintenance and routine checking for CDR (SMSC, RBT, GPRS) servers
Take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
Creation of Network diagram using Cacti and its various plug-ins for real-time monitoring
Proper handling and escalation of trouble tickets EDUCATIONAL BACKGROUND:
Bachelor of Science in Electronics and Communications Engineering Mapua Institute of Technology
Manila, Philippines
August 2008
Excellent references available upon request
Contact this candidate