Kenneth W. Steele

Nutley, New Jersey

Phone: 973-***-****

adbo5g@r.postjobfree.com

SUMMARY

A Trainer\Technical Writer with extensive experience in various corporate and educational settings. Possess excellent verbal and written communication skills as well as proofreading to ensure that any document is error free. I am very detail-oriented, able to work independently or as part of a team. An energetic, innovative professional and team player who takes pride in producing quality work. Have a strong understanding of current technology with the ability to learn new technologies quickly.

*** Secret Security Clearance Holder – currently inactive ***

TECHNICAL SKILLS

SOFTWARE: Adobe Acrobat Creative Suite, MS Excel, MS Outlook, MS PowerPoint, MS Word, MS Visio, Paint, Snag It, Citrix,

SharePoint, Software Development Life Cycle (SDLC), Information Technology Infrastructure Library ( ITIL),

Electronic Content Management (ECM), WebEx, Sarbanes-Oxley (SOX), HTML, Skype, ServiceNow

TRAINING: Curriculum development and instruction, sales training of both clothing related items and items purchased via

telephone, MS Office Suite, Software developed for the company it is being used at (Commercial off the shelf

and/or proprietary)

PROFESSIONAL EXPERIENCE

KPMG via TSR Consulting, Montvale, NJ 6/2019 - Present

Trainer/Technical Writer

Member of Leadership team with Program Manager and Project Manager’s

Document processes and procedures for the new Lakehouse Development and Training Center outside of Orlando, Florida

Create training materials for on-site Lakehouse staff and those KPMG employees attending events at the facility

Create quick reference guides (QRGs) and user guides as well as ServiceNow knowledge articles regarding technology used at Lakehouse for KPMG facilitators and those KPMG Tax, Audit, and Advisory employees attending training at the Lakehouse facility

Crestwood Consulting, Nutley, NJ 10/2002 - Present

Trainer/Technical Writer

Train PC usage as well as software installation and software usage questions

Technical writer for real estate web pages and other web pages

Establish social media accounts (What’s App, Instagram, etc) and trained how to use the account

Department of the Army, via SMS Data Products, Picatinny Arsenal, NJ 09/2014 – 03/2019

Trainer/Human Resources/Operations/Technical Writer

Primary contact for all new resources, both Government and Contractor, who are part of the CECOM SEC Army SSC LMP Sustainment Division.

Lead for New Resource On-Boarding

Greeted each new resource on-boarding to the Logistics Modernization Program (LMP)

Sent On-Boarding Manual to each new resource so they can finish trainings required by CECOM

Scheduled one-on-one meetings with Division Director for each new resource

Processed and submitted all network access requests to various groups for each new resource

Taught SharePoint, Cyber Security & Awareness and various program related sessions to each new resource

Taught SAP Learning Hub to each Government employee who was granted access

Created and maintained each survey that was sent to each resource after each required training session

Learning Objectives and Readiness Assessment (LORA) Board

Coordinated meetings on Wednesday’s and Thursday’s for an hour

Contacted those needing to go to Board so they can have their LORA ready for the meeting

Edited and maintained each Learning Objective and Readiness Assessment (LORAs) presented to LORA Board

Picatinny Cultural Awareness Committee

Attended Picatinny Cultural Awareness Committee Meetings representing CECOM SEC

Chaired CECOM SEC LMPSD Veteran’s Day Event meetings

Standard and Poor’s via Aequor Technologies 9/2013 – 2/2014

Technical Writer

Documented the Standard Operating Procedures and the User Guide for the Ratings Department of the Corporate and Governments as well as the Structured Finance divisions meeting Sarbanes-Oxley requirements (SOX)

Used WebEx daily to communicate with SMEs in Hong Kong and London to create a global training manual to used.

Orion Systems Integrators, Woodcliff Lake, NJ 11/2011 – 6/2012

Technical Writer

Wrote training manuals, using corporate style and branding guide, for installation of KPMG accounting applications using Word, Excel, PowerPoint and Visio and maintaining SDLC with Information Technology Infrastructure Library

(ITIL) competencies and meeting Sarbanes-Oxley requirements (SOX) in mind

Posted documents to SharePoint Intranet such as Quick Reference Guides and user manuals showing how to use the various KPMG financial applications

Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents

QA’d/tested documents to ensure information from SMEs and off-shore writing matches the actual installation steps

Manager of off-shore Technical Writing staff

Trained new employees as they join the team as to software used and how it is used by KPMG staff

The New York Times, via RennerBrown, New York City, NY 8/2011 – 9/2011

Technical Writer

Documented Oracle databases used for the digital.com version of The New York Times using Word, Excel and Visio while keeping meeting Sarbanes-Oxley requirements (SOX) in mind

The NY Times went digital and the documentation was created to assist in explaining the 91 databases for other groups who will be using the information in their roles

Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents

Department of the Army, via Booz Allen Hamilton, FT. Monmouth, NJ 6/2009 – 6/2011

Technical Writer

Edited and updated Technical Manuals for Electronic Shelters and Vans (ESV) using Word, Excel, PowerPoint and Visio and occasionally Adobe Illustrator after meeting with SMEs while maintaining SDLC and SOX requirements

Stored files on FileNet for electronic content management (ECM) usage

Incorporated style guide MIL-STD 40051-2 Change 3 into converted documents for publication

Utilized style guide MIL-HDBK-1222C with Change 3 for updating ESV documents for publication

Created, updated, maintained Excel spreadsheets and distributed to staff and upper management

Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents

Trained new employees as they joined the team

Department of the Army, via USFalcon, FT. Monmouth, NJ 3/2009-6-2009

Senior Technical Writer

Edited and updated Technical Bulletins and Technical Manuals for Task Order 5 using Word, Excel, PowerPoint and Visio, SDLC Incorporate style guide MIL-STD 40051-2 Change 3 into converted documents for publication

Utilized style guide MIL-HDBK-122C Change 3 for updating documents for publication

Trained new employees as they joined the team

J.H. Cohn, LLP, Roseland, NJ 7/2007– 2/2009

Technical Writer/Trainer

Developed the course, both online and in print, for Office 2007 both as a Technical Writer and as a corporate trainer with Information Technology Infrastructure Library ( ITIL) competencies in mind

Wrote training manuals, using corporate style and branding guide, for installation of accounting applications such as IDEA, Engagement and infrastructure documents after meeting with SMEs using Word, Excel, PowerPoint, Visio, SDLC and Oracle databases

Posted knowledge base documents to SharePoint Intranet such as Quick Reference Guides showing how to use financial and accounting applications

Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents

Trained New Hire Policies as well as the firm’s SLAs, SOPs, SmartBoard technology

Wrote and distributed daily IT communications to the staff and management

Department of the Army via JB Management, Inc, FT. Monmouth, NJ 3/2006 – 4/2007

Systems Analyst/Technical Writer/Recruiter

Supported and managed master financial spreadsheets and product schedules for Common Software

Developed documentation needed to support ABCS Support Center for Common Software

Created, updated, maintained Excel spreadsheets and distributed to staff and upper management

Supported Software blocking Test IPT (Integrated Product Team) as local liaison

Edited/Developed documents using the DISA style guide to Central Technical Support Facility, Ft. Hood, TX)

Created brochures about and attended job fairs to represent JB Management for prospective new employees

Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents

Trained software as required

Northrop Grumman Corporation, Bethpage, NY 9/2005-2/2006

Technical Writer/Editor

Edited Word, Excel, Power Point and Visio presentations to make sure they fit corporate style guide

Worked with departments to create RFP’s for delivery to companies

Completed training course and received certificate for Adobe Illustrator, Photoshop

Created print and visual media for distribution

White & Case, LLP, New York, NY 4/2000 – 10/2002

Technical Writer

Designed, developed and delivered administrative documentation used by the IS Department within the 45 worldwide offices to maintain corporate standards (SOPs) all written using Word, Excel, PowerPoint and Visio and maintaining SDLC

Created and maintained, with the Training Department, end user documentation used by staff within the 45 worldwide offices as a ready reference guide for software use all written using Word, Excel, PowerPoint and Visio

Formulated, implemented and maintained web pages on the IS Intranet site using DreamWeaver, Photoshop and HTML after meeting with SMEs. DreamWeaver was chosen over FrontPage which was used at first

Commended by management for setting and maintaining standards to be achieved by other departments

Authored installation and training guides for RIM/Blackberry and Palm Handheld devices

Trained new employees as they joined the team

Computer Generated Solutions, Inc. (CGS) New York, NY 2/1997-4/2000

Technical Writer

A Technical Writer Consultant employed at CGS assigned to the following companies:

JP Morgan, New York, NY

Technical Writer/Web Master

Designed, developed and implemented knowledge base corporate intranet site using TIPS, an in-house proprietary software, after meeting with SMEs

Created and maintained financial documentation used by staff at the Help Desk to maintain standards amongst all shifts in all call centers

Trained new employees as they joined the team

NYU Financial Services, New York, NY

Technical Writer/Helpdesk Manager

Wrote and trained Help Desk staff on use of Remedy Ticketing System and how to enter a ticket into system after meeting with SMEs

Created and maintained various People Soft Financials documentation and reports used by Help Desk staff and management

Sanofi Pharmaceuticals, New York, NY

Technical Writer

Created and maintained documentation used by staff at the Help Desk to maintain standards

Polo Ralph Lauren, Lyndhurst, NJ

Technical Writer

Created and maintained documentation used by staff at the Help Desk to maintain standards amongst all retail outlets

Created “How To” manual for use of cash registers, how to change receipt paper rolls as well as other financial documentation

ALTERNATIVE RESOURCES CORPORATION, INC (arc) 3/1996 – 2/1997

A Technical Writer Consultant employed at ARC and assigned to the following company:

Allied Signal, Morristown, NJ

Technical Writer/Help Desk Specialist

Created and maintained documentation used by staff in all offices worldwide

Fielded calls from worldwide offices with various proprietary software problems

Trained new employees as they joined the team

Between September 1995 and March 1996 I worked as a private tutor

Prentice Hall Regents, Upper Saddle River, NJ 5/1993- 8/1995

ESL Help Desk Coordinator

Assisted in Sales and Marketing of ALL titles published by PHR worldwide

Coordinated all domestic book fairs and the international ESL tradeshow

Created and maintained the catalogue price list of ALL titles published worldwide

Proof read all catalogue contents for consistency and accuracy

Trained new employees as they joined the team

Between June 1991 and May 1993 I worked as a private tutor

Parkers Prairie High School, Parkers Prairie, MN 9/1989–6/1991

French/Spanish Teacher Grades 7-12

Taught French and Spanish grades 7-12 over interactive television in the Freshwater Education District consisting of the Parkers Prairie, Eagle Bend, Bertha-Hewitt and Staples-Motley School Districts.

Co-authored the instructional design foreign language curriculum for Fresh Water Education District

Spring Lake Park High School, Spring Lake Park, MN 10/1988-6/1989

French/Spanish Teacher Grades 9-12

Taught level 1 Spanish and French for students in Grades 9-12

Between June 1985 and October 1988 I worked at 7-11, Hal’s Sportswear and CVN which is now QVC

Archbishop Brady High School, West St. Paul, MN 8/1984–6/1985

French/Spanish Teacher Grades 9-12

Taught level 1 Spanish and French for students in Grades 7-12

EDUCATION

SUNY Oswego, Oswego, NY

BA - Secondary Education with Teaching Certificates for French and Spanish for grades 7-12

Colegió Mayor de San Pablo, Madrid, Spain

Sorbonne, Paris, France

Université á Rennes, Saint Malo, France

LANGUAGES – FRENCH AND SPANISH

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