Python Customer Service

Heli Patel

Professional Summary

• Ability to write complex SQL queries using joins, grouping,

aggregation, subqueries etc.

• Knowledge of SQL constraints including primary key, foreign key, etc.

• Knowledge of various python modules such as os, re, sys, selenium etc.

• Ability to create classes & instantiate objects, using exceptions & exception handlers in python

• Knowledge of python NumPy, Pandas and Matplotlib libraries

• Basic understanding of OOP concepts

Work History

VirtualOps, LLP - Content Editor

Ahmedabad, Gujarat

01/2016 - 01/2019

• Collected product relevant information for E-Commerce website and updated in Excel

• Extracted similar products using SQL select quarries from database to maintain consistency

• Generated reference documents related to clients' specific requirements, rules as reference for other employees

Motif Info. Pvt. Ltd - Customer Service Representative Ahmedabad, Gujarat

01/2015 - 08/2015

• Performed cancellation and amendment of bookings, recalculated booking amount and updated in tool

• Communicated with hotel vendors and airlines regarding back order availability, future inventory and special orders

• Handled customers' issues, feedback and requests and intimated them about actions taken using CRM (Customer Relationship Management) software

Engineering College - Lecturer

Godhara, Gujarat

07/2013 - 07/2014

• Lectured on C language and mathematics to approximately 55 students

• Created lecture presentations for in-class environments adbo58@r.postjobfree.com

781-***-****

Marblehead, Massachusetts 01945

Skills

• Programming Knowledge: Python and

C

• Database: MySQL

• Action-oriented and result-focused

• Strong detail orientation

• Open to learning and using new

systems involved in Programming

• Data collection and analysis

Education

06/2013

Gujarat Technological University

Godhara, Gujarat

Bachelor of Engineering: Electronics And

Communication Engineering

Graduated with Distinction (CGPA: 7.6

out of 10)

• Administered exams for students to test comprehension and measure progress, averaging 85% success

Project Detail

PDF to Excel Converter (Python): Built an application which takes PDF file as an input, extracts employees' salary related information and output them as an excel file. Read data into list of lists and then used regular expression to extract Employee ID, Name, Hours and Payable Amount. Using openpyxl, wrote the output into excel sheet. Finally, generated .exe file to be used by multiple employees of the company Wikipedia Table Scraping (Python): This was a small project of scraping the Wikipedia table and generating a CSV file

Users' Purchase History and Invoice Download (Python and Selenium): Wrote a code to automate the process of - going to the website, login to user's account, click on the history button, extracting user name, products purchased and price and downloading the invoice

Career Objective

To get a recognition in a team for contributing the consistent dedication to face every challenge and to lead the organization in positive.

.

Contact this candidate