Manager Marketing
Resume:
JONALYN M. MOSQUEDA
Filipino, Married
DOB: **th December 1981
Mobile : +974-********
Skype: jho_mosqueda
E- Mail: ************@*****.***
CAREER OBJECTIVES
A challenging generalist or specialist position in Marketing, Advertising, Administration, Food & Beverage Management where my in-depth knowledge and competencies can broaden the base of expertise in your company.
With proven academic and curricular achievements and possesses useful and soft skills which are relevant for every organization’s goal to meet its targets and objectives. I have an ability to grow with a job, handle responsibility and build positive relationships with work colleagues at all levels.
My primary objectives is to obtain a full time position with an esteemed organization which offers a professional working environment and enables me to continually grow while meeting the corporation’s goals.
Clearly communicates results of work, verbally and in writing.
Possess high standard of integrity and highly motivated.
Qualification
Qualification : Bachelor's/College Degree
Field of Study : Administration
Major : Marketing
Institute/University : Polytechnic University of the Philippines Graduation Date : 1999 - 2003
PROFESSIONAL EXPERIENCE
1.) Employment History
Company Name : Life with Cacao Restaurant
Aura Hospitality and Food Services, Qatar
Position Title : Supervisor / Manager on Duty
: Admin – Life with Cacao, Karaki MC & Chai Halib
Specialization : Hospitality Management
Industry : Food & Beverage
Duration : May 2017 to present
JOB DESCRIPTION
Life with Cacao Restaurant 5/2017 up to present
Under the supervision and guidance of the Brand Manager, and within the limits of established policies and procedures of Life with Cacao and the company, the In Charge charge of the overall supervision of the team, focusing on guest service, selling and suggesting, delivery of food and drinks, food quality, food presentations, and cleanliness and organization of the dining area.
- Manage and provides the team with enough guidance, direction, leadership, and support necessary to ensure that they are able to accomplish their goals.
- Does daily briefings with the team and other meetings as scheduled.
- Does team duty roster and managers’ report.
- Attend and participate in training sessions as scheduled for learning and development.
- Promote the products available in Life with Cacao and upsell whenever possible in order to contribute with the profit objectives.
- Know how all menu items are prepared, as well as the ingredients and the cooking methods, and be prepared to describe all the items for guest inquiries in order to deliver excellent customer service.
- Do the ordering and receiving of items together with in charge in AX System.
- Regularly check feedbacks from customers after the meal or whenever possible to ensure that they are enjoying their meals and take action to correct any problems.
- Be well-informed of selling techniques, promotions, novelties, and changes in the sales program event time and oversee the implementation all the time
- Understand and comply with the professional appearance policy for grooming, dress, and appearance that define appropriate attire for the workplace environment
- Maintain safe and clean dining area at all times by complying with procedures, rules, and regulations.
- Engage the customer in a friendly manner, assist in locating product throughout the store, seek opportunities to exceed customer expectations and enhance the customer experience. Ensure to go the extra mile when dealing with guests through thoughtful and personalized service.
- Analyze the complaints of the guests and/or feedback and provide solution, or communicate with the superiors to solve the concern
- Interact and build relationship with the clients, employees, and guests. Maintain positive and happy employee working relationship
2.) Employment History
Company Name : Cool De Sac- Children Educational Entertainment & Gourmet Restaurant
Aura Hospitality and Food Services, Qatar
Position Title : Event Supervisor / Manager on Duty
Specialization : Entertainment/ Hospitality Management/ Public Relation
Industry : Hospitality Management
Duration : Dec 2016 until April 2017
JOB DESCRIPTION
Cool De Sac Educational Entertainment &Gourmet Restaurant 12/2016 up to 4/2017
Under the supervision and guidance of the Brand Manager, and within the limits of established policies and procedures of Cool De Sac and the company, the Supervisor is in charge of the overall supervision of the team, the needs of guests- parents who desire a place where their kids can enjoy creative play while the entire families have a delicious meal. Ensure that parents can enjoy quality time with each other while their children are actively engaged in a wide variety of educational, unique play stations with monthly events.
MANAGER ON DUTY
- Planning the operation of the venue in a way that accomplishes the goals.
- Organizing the production of the team, and training, in a way that accomplishes the desired and required outcomes to meet the goals.
- Providing the team with enough guidance, direction, leadership, and support necessary to ensure that they are able to accomplish their goals.
- Responsible for organizing team members, assigning them their duties, and overseeing t heir actions. Set expectations for cleanliness and guidelines for completing cleaning task while staying focused on quality service.
- Following up to ensure that the plan to achieve the goals is being carried out in such a way that it is accomplished.
- Reviewing and assessing the success of the goal, the plan, and the allocation of the team members.
- Health and safety of each team member and guest
- Carrying out and attaining the culture and the goals of Cool de Sac - Development of the COOL Team.
- Personal ongoing development.
- Check the restrooms and other areas for guests - Turn off the outside lights, and signs.
- Oversee equipment shutdown and cleaning
- Direct Team Members to complete any additional cleaning.
- Make sure that the cash drawers are counted and put away, and complete any other administrative tasks that you may have.
- Performing other responsibilities as assigned by Restaurant Manager, Owner, or any other governing body.
EVENT SUPERVISOR:
- Event Coordinator and Party Team responsible . All tracking and reporting for parties.
- Tracking database and sales track follow-up.
- Inventory/ ordering of party supplies.
- Party Host Training for Front of House.
- Cleanliness/ Condition of party rooms and storage areas.
- Checking mail.
- Do Monthly Event planning and execution, - Marketing and Advertising.
3.) Employment History
Company Name : Pacific Mall Corporation, Philippines
A Project of Metro Gaisano Group of Companies
(Mall Branches: Lucena Quezon, Legazpi & Cebu City)
Position Title : Advertising & Promotions Sr. Officer
Specialization : Marketing/ Management/ Administration/ Public
Relations/Communications
Industry : Shopping Mall & Realty Lessor
Duration : December 2003 – 2016
JOB DESCRIPTION
Pacific Mall Corporation 12/2003 up to 12/2016 SUMMARY OF RESPONSIBILITIES:
Responsible for over-all marketing activities with regards to events and promotions especially for kids and family oriented, events logistics and conducts promotions to effectively market the mall and its tenants (committed to support other special retail sales campaign). Manage and maintain relationships with sponsors and business partners; Solicits sponsorship for Events Community Shows, School-related events, Mall tours, Government related events, Tenant related events and Big Artist/ Shows etc.
ADVERTISING & PROMOTIONS SR. OFFICER
- Create new ideas and concepts for further event developments for shopping malls
- Develop, implement and monitor all communication plans
- Market and manage advertising and atrium space
- Prepare and monitor budget
- Plan marketing and promotional calendar
- Evaluates customer research, market conditions, competitor data and implements marketing plan changes as needed.
- Analyze the market of media networks, their market share is also market share enjoyed by clients.
- Attends to customer queries and complaints at all times.
- Coordinates and assist tenants, specially supplying brands for promotions.
- Coordinates with local and national media for advertising & promotion
- Coordinates with independent events teams and other companies for in-mall product launches and events.
-In-charge of conceptualization with graphic artist for seasonal mall decors and events of the mall
- Makes sure & double check with the artist of mall décor orders are well produced with quality and installed and the decors technical specs.
- Directly consulting for the cinema and Food Court supervisors for promos and activities
- Directly coordinating with television networks and talent managers for artist’ bookings and mall shows.
- Formulates and computes monthly and yearly budget for the advertising & promotions.
- Attends mancom and board meetings for the Ads& Promo Dept.
- Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
- Proactively establish and maintain effective working team relationships with all support departments.
Skills
Microsoft Office (MS Access, MS Word, MS Excel, MS PowerPoint, MS. Outook, etc...)
SAP System
AX System
Master Control
Squirrel System
RM System
Advanced Typing
Adobe Photoshop
Administer & Interpret Psychological test
Languages
English & Filipino (verbal & writing)
Character Reference
Mr. Georges Saade
F&B Director
Hilton Doha Qatar
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