Career Overview

A Manager with experience across Administration, HR, training, procurement, finance, operations, customer service, fleet and event management. Academically qualified with a Bachelor of Commerce

– Accounting; my experience further spans Vendor Management, Outsourcing, Business Process Engineering across the business sectors of People Solutions, Transportation, Logistics and Car Leasing.

A critical thinker, my strategic and operational strengths lie in my ability to diagnose problems and assess opportunities in multiple contexts, create and roll out business verticals through the mapping and implementation of process improvement projects to ensure organisational efficiency. Key Skills:

• Qualifications: Bachelor of Commerce – Accounting

• Geographical Experience: Qatar

• Industry Experience: People Management, Transportation, Event Management, Logistics and Car Leasing

• Critical Skills: HR, Training, Coaching, Procurement, Operations, Human Resource Outsourcing, Business Process Engineering, Client Management, Vendor Management, Fleet Management

• Languages: English and Hindi

• Computer Skills: MS Office, MS Access, SAP, Bizagi (Business Processing Mapping) and Blue Works Live

Career Summary

Dulsco – Doha, Qatar June 2016 – June 2019

Head of Operations – People Solutions

Mowasalat – Doha, Qatar October 2006 – December 2015 Administration Manager – Taxis & Limousines

Payless Car Rental – Doha, Qatar January 2000 – October 2006 Operations Manager

Employment History

Dulsco People Solutions – Doha, Qatar June 2016 – June 2019 Head of Operations (People Solutions)

www.dulsco.com

Dulsco is an innovation solutions and services firm that delivers people and environment solutions globally. Employing 14,000 staff across 75 categories, Dulsco People Solutions (Qatar) is a human resource outsourcing division with a staffing of 1,500 Dulsco and Vendor employees. Key clients include Coca Cola, DHL, Larson and Toubro, Oppo Mobiles, VSL Middle East, Q Terminals (Hamad Port), Nakilat-Keppel Offshore & Marine and Ashghal. Key Projects:

• DULSCO INTERNAL PROJECTS: re-engineering and/or optimization of Dulsco internal processes to ensure transformation of people and business solutions achieving greater efficiency through:

- Creation of a transparent information gathering and reporting structure.

- Set up Time Office for Operations with the introduction of a simple yet cost effective tool that recorded and generated data on employee attendance, assignments and meal allocations across multiple client’ sites based on employee shift patterns. Rolled out similar methodology with the PPE Stores that bought about a YOY 37% cost reduction.

- Procurement System (Vendor Management) implementation enhancing YOY revenue by 23% with a reduction in vendor employee incidents by 52%.

- Redesigned and optimized utilization through rate negotiations of the fleet of buses and cars for the transportation department that transported employees & ensured their welfare

• HAMAD PORT: Training and operations management of a team of 150 staff to ensuring timely turnarounds and accident free operations of vehicles and equipment for the arrival/ departure schedule of Roll on Roll off (RoRo) vessels including the quantity and type of vehicles to be offloaded and on-boarded

Responsibilities:

• Reporting to the Regional Manager – Sales Support and managing 12 direct reports and 1,500 indirect reports, responsible for operations of the People Solutions Department including employee performance reports, procurement, business optimization and transformation, vendor management, client management, transportation and store management

• Monitoring of employee absenteeism and behavioral incidents at client’s locations and monitoring of the day to day performance of 30 vendor companies (178 sub-vendor companies and 800+ vendor employees) across multiple client sites towards the development and implementation of a Vendor Management (Procurement) Strategy.

• Collaboration with internal departments to resolve Employee related issues, Transport and Store related issues across multiple client sites.

• Development of vendor management systems (procurement) to verify local and legal requirements of employees

• Ensure compliance and updates to QHSE ISO procedures.

• Ensure employees at client sites are transported as per the client schedule, evaluation of the client PPE requirements and in collaboration with procurement, ensure all employees have the required PPE (as per ISO and QHSE standards)

Mowasalat – Doha, Qatar October 2006 – December 2015 Administration Manager – Taxi & Limousine Business Unit www.mowsalat.com

Mowasalat is the major transport services provider that provides transport solutions in Qatar with total transport solutions including taxis, limousines and public and private buses for events and contracts. Mowasalat employs 6000 staff across Qatar with 2,500 working within the Taxi & Limousine Unit. Key Projects:

• ATTENDANCE TRACKING SYSTEM: development of the Taxis and Limousines attendance tracking system that reported on employee attendance, leave applications, employee disciplinary and revenue

• TRAFFIC VIOLATION MONITORING SYSTEM: design of a monitoring system to evaluate and generate employee related reports pertaining to various traffic violations

• CERT MANAGEMENT SYSTEM: roll out of the management system across the Karwa taxi brand resulting in enhanced revenue growth of 56% YOY and a 72% reduction in traffic violations Responsibilities:

• Reported to the Director of Taxis and Limousines (Business Unit) and as 2IC, managed 25 direct reports and 2,000+ indirect reports. Responsible for the daily administrative management of employees which included training, human resource management and finance department.

• Management of the human resource functions including the processing of disciplinary issues, transfers, promotions, leave applications, remuneration payout, airline ticket reservations, exit documents, visa and passport renewals for all employee across the Taxis & Limousines Division.

• Preparation of business data (operations, fleet, accidents, human resources and administration) for alignment to organizational objectives and KPIs through the evaluation of quantitative data, the streamlining of processes and optimization of resource allocations.

• Preparation of the annual divisional budget Capex and Opex which included administration, operations, fleet management, equipment

• Management of day to day administration activities including record updates, registration and insurance tracking system, process mapping & optimization on Blue Works Live, management of financial related information, employee and vehicle related deductions and preparation of management reports.

• Management and coordination of events includes the Asian Games (2006) and the Pan Arab Games (2011) for employee welfare & transportation services.

• Set up, structure and manage SAP (HR and Fleet Management) for the Taxi & Limousines Division based on business and operational requirements.

• Organisation of Company Events including the Yearly Chairman's Cup for Employees across Mowasalat and Quarterly Drivers and Support Staff events which were developed to enhance employee morale and competitiveness

• Member of the Taxi Franchisee Committee involved in the evaluation of taxi franchise related issues.

• Member of the Strategy Team responsible for the development and implementation of Balance Score Card, SWOT analysis, process mapping and Spider Strategy.

Payless Car Rental – Doha, Qatar January 2000 – October 2006 Operations Manager

www.paylesscar.com/en/cars/vehicles/qa.com

Payless Car Rental is a car hire rental and leasing company servicing the Qatar market, trading as Qatar Lease.

Responsibilities:

• Reported to the General Manager and managed 50 staff, responsible for the set up and establishment of the operations management of the Qatar territory including the management of reservations, scheduling, cash deposits, billing, branch performance and management reporting.

• Ensured resource utilization through customer evaluation and evaluation of car quality.

• Fleet management including service and maintenance plans and vehicle movements.

• Achieved a 26% annual growth rate in reservation sales for Qatar (12% annual growth in net profit) by efficiently managing reservations, scheduling and billing activities Professional Data

Referees

Available upon request.

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