Dhia F. Charles

***** ******** **. ********** *****, MI 48336. 248-***-****. adbnz9@r.postjobfree.com

Objective: To seek a challenging position as a Software Quality Assurance Tester or

Analyst that utilizes my skill set and experience.

SUMMARY OF QUALIFICATIONS

• Over 9 years of experience in Software Testing and Quality Assurance for various Webs

based, Client Server and WEB applications. Experienced in both Manual testing and

Automated testing.

• Extensively involved in different phases of testing includes System, Functional,

Regression, Performance testing.

• Experienced in software, hardware, and network testing.

• Extensively involved in writing Test plans, designing Test Strategies defining Test

Scripts, developing and maintaining automated test scripts and analyzing errors.

• Involved in Black box and White box testing.

• Extensively used Mercury Interactive testing tools like WinRunner, QuickTest Pro and

TestDirector for various Web-based and Client Server applications.

• Proficient in testing methods like Regression Testing, Integration testing, and User

acceptance testing.

TECHNICAL SKILLS

Languages: C, C++, HTML, SQL, PL/SQL, and Visual Basic

Testing Tools: Mercury Test tools (HP Quality Center (what versions?), WinRunner 6.5/

7.0, LoadRunner 6.0, and TestDirector 6.5/ 7.6) Quick Test Professional 6.5 and SilkTest.

Database: Microsoft Access, SQL Server, DB2 and Oracle 7.x/8.x

GUI Tools: Visual Basic 6.0, Crystal Reports 5.0, MS-Office and Business Objects 5.1.3

Test Management Tools: TestDirector 5.0/6.0/7.0 and Rational TestManager 6.0

Testing Procedures: Unit, Functional, White Box, Black Box, System, Integration,

Regression, Load/Stress (Performance), Users Acceptance Testing (UAT), and Test Driven

testing.

PROFESSIONAL EXPERIENCE

QA Analyst Mar `12 – Present

Latcha + Associates, Farmington Hills, MI

Latcha+Associates is an all-inclusive marketing and production company who specializes in the customer lifecycle.

Responsibilities:

• Managed all test plans, test cases and reported bugs with the help of PVCS Tracker.

• Conducted Manual Test for entire applications using manual scripts, which are designed specifically.

• Reviewed the User Requirements Document, Functional Requirement Documents and Technical Requirement Documents.

• Attended Bug Review meetings and discussed issues with the Developers and Business Owners.

• Tested the whole application manually by using test plans test cases and demo reports.

• Performed System, Security & User Acceptance testing.

• Strong Problem analysis and resolution skills and Good communication and interpersonal skills.

QA Tester Jan ’11 – Nov ‘11

DiscoverReady, Farmington Hills, MI

DiscoverReady is a leading professional services firm that specializes in streamlining and optimizing discovery management for in-house legal departments and their counsel, serving mostly Fortune 500 companies.

Responsibilities:

• Create test scenarios, test cases, test scripts and perform test preparation plan.

•Review test cases/scripts with IT manager and project manager to make sure all the scenarios are covered (positive and negative).

• Perform functional and full regression testing for every new release build/patch.

• Increased productivity by initiating use of automation testing using Microsoft test manager.

• Used Team foundation server for defect logging and updating defect status.

• Send daily status updates regarding the test in progress to IT manager and Project manager.

QA Tester Jan ’08 – Jun ‘10

Guardian Industries Corp Walled Lake, MI

Guardian Industries Corp. is a diversified manufacturing headquarters in Auburn Hills, Michigan, with leading positions in float and fabricated glass products for commercial, residential and transportation applications.

Responsibilities:

• Responsible for Database testing using SQL queries in Oracle.

• Created and scheduled Endurance, Load and Stress test Scenarios using Load Runners Controller to test the application under all kinds of loads.

• Analyzed the response times of the Credit, Safekeeping and DDA transactions under load using Load Runner Analysis and found the bottlenecks in the application using the monitors such as application server, database (Oracle) and the network monitors.

• Interacted and worked with the development team to solve the problems encountered in the test scenario run.

• Developed test cases, test plans & executed functional test scripts using HP.Mercury QC.

• Involved in GUI Windows Web Functional Testing using LoadRunner.

EDUCATION AND TRAINING

A+ Certification CompTIA. (2010)

Programming Certification Oakland Community College, Farmington Hills, MI. (2000)

Bachelores Degree in Accounting University of Basra, Iraq. (1995)

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