Thomas Shea

**** ******* *****, ********, ** ****8 Cell Phone: 303-***-****

Email: adbnxp@r.postjobfree.com

Summary:

I am a highly experienced Certified Master Black Belt and Lean Leader in process improvement implementation and transformation. Expert in Lean, Six Sigma and Business Process Management methods and tools. Hands-on practitioner of Strategic Planning (Hoshin Kanri), Lean Six Sigma deployment and Sustainment from the production floor to the executive level. I have a track record of achieving project cost savings, quality and efficiency improvements goals while improving Customer Satisfaction, and sustaining regulatory compliance. I have broad Industry experience including Pharmaceutical, computer and disk drive manufacturing, customer support/call centers, Financial, Aerospace and Government enterprises.

Qualifications:

Certified Lean Six Sigma Master Black Belt

Experienced in continuous process improvement, strategy deployment, training, coaching and mentoring in multiple disciplines including Discovery, R&D, Manufacturing, Engineering, Marketing, financial transaction and call center/customer support operations.

Lean Six Sigma deployment and sustainment leader.

Expert process documentation, design, improvement and sustainment practitioner.

Excellent education and experience in high technology, processes and business.

Key Areas of Expertise:

Lean Six Sigma tools, training, coaching and deployment leadership.

Strategy deployment (Hoshin Kanri) development, execution, tracking and sustainment

Training and coaching Lean Six Sigma project belts, Champions, and Process Owners.

Development and delivery of training materials and classes.

Executive dashboard process development, and other business benefits tracking modeling.

Voice of the Customer, Voice of Business collection and requirements generation.

Process mapping expert at all levels, L1, L2 and L3, (SIPOC, VSM, Super-Swim Lanes, Activity-Task-Process-Procedures) including hands-on mapping with tools such as Nintex Promapp™ and Visio.

Exert with over 100 Lean Six Sigma tools, from Basic Problem Solving to Design for Six Sigma.

Statistical analysis expert in Minitab and user of real time process control charts.

Process performance metrics dash boarding and score carding, from production to executive level.

Business Process Management and workflow automation.

Process maturity model diagnostics and transformation road map generation and execution.

Test technology including built in self-test, metrology and Measurement Systems Analysis.

Project planning and execution using Microsoft Excel or Project.

Expert user of the full Microsoft Office Suite (Word, PowerPoint, Excel, Visio, Access dB, OneNote, SharePoint) and Google collaboration tools, such as g-mail, Google Docs, drive, sheets, chat)

Manufacturing Engineering, including Toyota Production Systems.

Statistical Process Control charts in production (X-bar-R, I-MR, P/C/U/G charts, others).

Regulatory compliance.

Professional Experience:

Salesforce.com, Inc., Lean Sigma Master Black Belt December, 2019-Februay 2020

Facilitated mapping of key performance metrics (L1, L2) processes using Promapp, identified lead time and other improvement opportunities for over 36 Executive level business metrics.

Accenture Federal Services, Lean Six Sigma Master Black Belt Consultant, USPS 2016 – October, 2019

Drove Lean Six Sigma deployment in United States Postal Service’s mail processing centers and retail locations. Supported simultaneous and traditional training. Coached over 1000 Green Belts and Black Belts through projects, DMAIC tollgates, and submitted over 500 certifications.

Drove strategy deployment, managing project status and metrics impact. Achieved >$25M annual benefits.

Public Trust Security Clearance.

Bristol-Myers Squibb, Lean Six Sigma Master Black Belt Consultant 2007- 2016

Developed internal Lean Sigma capability of over 75 belt candidates through training, coaching and certification. Coached Kaizen Leaders and Lean Sigma Belts through successful project completion, including chartering, process mapping and executing improvement projects.

Focus Area in pharmaceutical R&D including processes in Discovery, (Biomarker) Strategy, Pharmaceutical Development, Clinical Supplies Ops, Tech Transfer, Regulatory Compliance, documentation submissions.

Lombardi Software, Lean Sigma Consultant 2006-2007

Integrated Lean Six Sigma with Business Process Management for client opportunities.

Completed process maturity diagnostics and transformation roadmaps to achieve business improvement goals.

Western Union/First Data Corporation, Director, Lean Sigma Master Black Belt 2002-2006

Directed more than 20 belt candidates through training, project execution and certification in Western Union domestic and international call center using Lean Six Sigma methodology,

Executed product improvements resulting in greater than 10% support cost reduction.

Prior Experience

Gateway Computers, LS Master Black Belt, Sr. Test Engineering Manager

Managed up to 20 Test and Lean Six Sigma professions in custom computer Assembly / Manufacturing, Customer Help Desk and Return Material Authorization (RMA) process improvement projects.

Lead Gateway Global Hardware Test Strategy throughout the product life cycle achieving greater than 10% reduction in no-problem-found (NPF) and achieved >$5M annual savings.

Digital Equipment Corporation

Senior Product Manager, Enterprise Storage Management Solutions:

Managed enterprise storage management business (greater than $10 annual revenue) from product development through “cash cow” sustainment. Used Quality Function Deployment requirements methodology.

Technical Sales Support Consultant:

Achieved team goal of >$10M annual sales, supporting multiple clients with lean manufacturing & Quality solutions as well as technical computer/network/software solutions.

Manufacturing Engineering Supervisor, Six Sigma Deployment Leader, Mass Storage Manufacturing:

Managed high-performance engineering team for 3 disk drive (HDD) lines, including class 100 clean room manufacturing and test areas, implementing innovative test diagnostics into TPS manufacturing. Improved throughput yield by >15% with symptom directed diagnostics. Implemented Toyota Production System.

Principle Engineer, R&D Operations:

Developed thin-film media tests & supported wet and sputtering manufacturing processes and scaled up from R&D to volume manufacturing. Achieved product optimization using full factorial Design of Experiments collaboratively with full development team.

Senior Electronics Test Equipment Design Engineer, Manufacturing Process and Test Engineer:

Designed and supported manufacturing processes and test equipment in high volume mass storage industry, notably implementing real time statistical process control (SPC) methodologies.

Education and Professional Associations:

Wichita State University: Graduate courses in Design of Experiments and Operations Management, GPA 4.0/4.0.

University of Colorado at Colorado Springs: MBA, Outstanding Production Management Graduate Student in 1992, GPA 3.8/4.0.

Iowa State University: Bachelor of Science, Electrical Engineering.

Past Professional Associations: ASQ (American Society for Quality), IEEE (Institute of Electronic and Electrical Engineers), SME (Society of Manufacturing Engineers)

References:

Available upon request.

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