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Social Media Customer Service

Location:
Saint Paul, MN
Posted:
February 07, 2020

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Resume:

Nischal Shrestha

Oakdale, MN • adbnw9@r.postjobfree.com • http://www.linkedin.com/in/nick-shrestha 208-***-****

EDUCATION

Bachelor’s in business management Graduated July 2018

Brigham Young University – Idaho Rexburg, ID

Marketing emphasis

Skills: Customer Service, Inventory Management, Sales and Marketing, Business Analytics, Public Speaking, Research & Strategy, Google Analytics, Adobe Photoshop, Illustrator, InDesign, Email Marketing, Social Media Marketing, SEO, Keyword research

WORK EXPERIENCE

Assistant Store Manager August 2018 – Current

Walmart Stillwater, MN

Helped the store to achieve their daily sales goals by making daily plans and executing them.

Managed the inventory by making sure the on-hand adjustments made were correct.

Making sure the SKU vs Book inventory were matching with each other and resolving any issue to fix the SKU vs Book differences.

Improved customer service by training and teaching the associates about customer service.

Provided supervision and development opportunities to associates to help them to find the right job in the company.

Student Relations Specialists April 2015 – July 2018

Brigham Young University-Idaho Rexburg, ID

Helped students with their academic questions and solved problems about their academic records.

Improved the relationship between the students and records office by providing quality service.

Handled phone calls and resolved and the issue that student was having.

Counselled student about their academic records and helped them troubleshoot the problem.

Marketing Director January 2018 – April 2018 The Coop Rexburg, ID

Started a business on campus and successfully ran the marketing team.

Increased the revenue by 10% every week through marketing promotions and campaigns.

Conducted surveys to find out about the current market demand and consumer interest.

Designed posters, business card, logos, coupons, flyers, and promotion deal.

Created new plans and promotions every week to fit the customer needs and increase the revenue.

Successfully used social media platforms like Facebook, Instagram, and YouTube to increase the awareness.

Production Intern September 2017 – December 2017

Taylor Corporation (The Occasions Group) Rexburg, ID

Trained the new group of hired employee’s and help them be familiar with company policies.

Found, analyzed, and fixed errors and made plans to reduce the future error margin.

Conducted meetings to help and motivate the team to achieve the daily goals.

Made constant improvements to adjust with the production demand and supply.



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