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Scrum Customer Service

Location:
Columbus, OH
Posted:
February 07, 2020

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Resume:

Name: Kemi Adeniran

Email: adbnw1@r.postjobfree.com

Location: Columbus, Ohio

Cellphone: 202-***-****

Summary:

Experienced Certified Scrum Master with advanced understanding of Agile and the Scrum framework, as well as SAFe, Kanban and XP. Five years of hands-on experience as a Scrum Master with strong communication skills, and the ability to communicate both with the technical team and the business, quickly comprehending complex subjects and guiding teams through the complete Scrum cycle. Have guided teams transitioning from waterfall to agile, coaching them to become self-organizing and highly productive, while bringing an overwhelming enthusiasm to the projects. Experience working with different Agile project management tools like JIRA/Confluence, Visual Studios, VersionOne and Rally.

Area of Expertise:

·Knowledge of various Agile frameworks: Scrum, XP, Kanban.

·Relative Estimation and Story-Based Development.

·Experienced in Agile techniques: User Stories, TDD, Continuous Integration.

·Strong technical command of management tools; Jira, Version One, Rally and TFS.

·Scrum Ceremonies and Product Backlog Grooming.

·Facilitation and coaching.

WORK EXPERIENCE

Company; Safelite AutoGlass September 2018 – present

Location; Columbus, Ohio

Job; Scrum Master

Responsibilities:

·Lead and mentor Scrum teams in the development and delivery of technology products.

·Ensure the Scrum methodology is implemented effectively and provide coaching and training to maximize its benefits.

·Organize and facilitate sprint and release planning, daily stand up meetings, reviews, retrospectives, demos and other meetings as needed.

·Track and communicate team velocity and sprint progress within the agreed reporting framework.

·Assist with product backlog maintenance and with making appropriate commitments to deliver business value through story selection, definition of tasks and estimation.

·Participate proactively in developing and maintaining standards, tools and best practices.

·Use knowledge of the business to assist the relevant Product Owner to prioritize requests in a timely manner.

·Guide the product owner to populate and prioritize the backlog.

·Identify, remove or escalate impediments to team’s progress.

·Facilitate team discussion and conflict resolution.

·Guide teams towards completing product backlog items to Production by the end of the sprint to which they were committed.

Airwaves;

Location; Columbus, Ohio August 2016 – July 2018

Job; lead scrum master

Responsibilities;

·Facilitate the team for better creativity and to improve the efficiency of the development team.

·Responsible for managing the scrum process with the coordination of scrum team in Agile methodology.

·Collaborating with other teams who doesn’t use agile or SAFe and explaining the process

·Responsible to remove the impediments for the scrum team or agile team

·Helping the team focus on the iteration goals

·Facilitate daily stand-up meetings, iteration review meetings, scheduling meetings, ensuring the proper use of the inspection and adapt process.

·Making sure that the team participates in the inspect and adapt meetings

·Helping the product owner to make the product backlogs in good shape and make them ready for the next sprint.

·Organizes and facilitates the sprint or iteration planning meeting.

·Acts as servant leader and be a safeguard for the team and protect them from outside forces that will not enable them to function properly

Millennium Medical Center;

Location; Fairfax, Va January 2014 - August 2016

Scrum Master/ Business Analyst

Responsibilities:

·Coached and mentored agile team members towards the adoption and implementation of Scrum.

·Worked with stakeholders/ product owners to prioritize the requirements for sprint.

·Organized and facilitated Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review and Retrospective.

·Focused on developing more trusted and collaborative team environment where problems could be raised without fear of blame or judgement.

·Helped translate business requirements to user stories.

·Interacted with Program Management Office to ensure project goals and requirements were being met.

·Communicated and presented weekly updates to stakeholders and program managers

·Protected team from internal and external distractions.

·Partnered with the Product Owner, especially with respect to grooming and maintaining the product backlog.

·Facilitated monthly meetings with clients to document requirements and explore potential solutions.

·Participated and organized requirement gathering sessions with the stakeholders to elicit and analyze requirements.

Intelsat Corporations January 2012 -December 2013

Location; Virginia

Job; Quality Assurance/ supplier quality specialty

Responsibilities:

·Worked with all Facets Provider of software development from requirements gathering to testing, configuration and international deployment.

·Ensuring all external standards are observed before the final product reaches the customer

·preventing mistakes, creating scripts for software and products

·ensuring excellent customer service and product presentation

·Performed Data Validation running SQL against new data source - Teradata, Integration and UAT Testing.

·Created use cases specifications, use case diagrams, swim lane diagrams to define the workflow and segregate high-level and low-level requirements using MS Visio.

·Wrote Defect Report, Test Plan and Test Execution Report.

·Was responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for processing of Medicaid Claims.

·Created UAT Plan and UAT cases covering different business, functional and non-functional test scenarios and creation of expected test results.

·Provided technical Input and guidance on process enhancements and improvements.

·Reviewed and assessed the manufacturing procedures.

Skills Used:

Facets, SQL, HP Quality Center, QTP, Agile coaching, Scrum, Facilitation, Servant Leadership, RallySoft, MS Office, TFS, ATTD, TDD, Agile, MS Visio, SharePoint, Word, Excel, Oracle, VersionOne, Jira, Java

Education:

·Certified SAFe Scrum Master (SSM).certificate available upon request

·BSc. Microbiology

Authorized to work in the USA

Green card holder

References available upon request.



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