Customer Service Manager
Resume:
MARY JO WELTNER
Pittsburgh, PA 15205
adbnvx@r.postjobfree.com
SKILLS/AREA OF EXPERTISE
Adaptable Communication
Customer Support/Liaison
Business Development
Accounts Receivable
Billing
Implementing Polices
New Hire Training
Organizational Skills
Problem Solver
Account Management
Management
Vender Relations
Exceptional Leadership
PROFESSIONAL EXPERIENCE
Goldberg, Persky, & White – October 2018 to Present, Managed Client Call Center, respond to all internet inquires, manage & oversee all forecasting, business development, and assist with training with new employees.
Contractor - Professional – June 2014 to October 2018
Covestro – July to November 2018, Controlling Department – Assist in Payroll and quality control.
Rentacrate Enterprises LLC – October 2017 to June 2018
Transport Investments, Inc. – April 2017 to September 2017, Credit and billing for a large Logistic Company
Mind Research Institute –Renewals, August 2016 to January 2017, Accounts Receivable, Customer Service, Technical Resolution
SAP/ARIBA –Customer Support, October 2015 to July 2016, Collections, Network Testing, Billing, and Contract Terms
Eaton - Electrical –Customer Service - Purchasing, June 2014 – April 2015
K & L Gates LLP – Senior Credit Representative & Client Service, June 2007 to December 2012, Manage and overseen collections for Global offices, acted as a direct liaison between the management and the billing department regarding daily operations, special billing arrangements, internal reporting, investigate credit history of new clients, set guidelines for case management, handle bankruptcy documentation and proceedings, manage outgoing calls filing judgments, arbitration hearings, oversee and direct cash applications, work directly with the executive committee to set and accomplish targets, utilizing the Elite Billing System, handled SWIFT payments, worked with conflicts for new client intake, attend staff meetings, train new hires, third-party, major credit card collections and settlements, conversions of international currencies, prepare all accounting reports, and overseen call center for intake.
Eckert Seamans Cherin & Mellott, LLC – Credit & Collections Manager & Billing, June 2003 to May 2007, Manage and oversee Global collections firm-wide, act as a direct liaison between the billable attorney and the billing department, administer special billing arrangements, investigate credit history of new clients, set guidelines for case management, handle bankruptcy documentation and proceedings, filing judgments, arbitration hearings, oversee and direct cash applications, work directly with the executive committee to set and accomplish financial targets, utilizing the Elite Billing System & ARCS to the fullest capacity.
Reed Smith, LLC – Credit & Collections & Client Service, Senior, March 2000 to January 2003, Communicated with clients and developed a relationship regarding receivables, assisted Revenue Committee in efforts of reaching target and budget, provided reports on collection status to client and matter responsible attorney and Revenue Committee, conducted credit investigations, evaluate Dun & Bradstreet and Credit Bureau reports, connection between Client Responsible Attorney and Conflict Checks, assisted in billing, expertise in Elite Legal Billing System, made suggestions for obtaining retainers. Firm-wide partner countdown during year-end, hands on support with Elite reports, traveled to client locations for collection of monies and review legal invoices, evaluated the status of bankruptcy clients, traveled to other Reed Smith offices to train new hires, completion of all bankruptcy notices, acted as a liaison between Billing and other collectors.
Computer Learning Centers –Operation Manager/Executive Team Member, January 1994 to March 2000, Served as an operations management liaison between corporate and branch campuses. Responsible for the planning, implementation and successfully managing the office operations and administrative support services. This includes supervising office personnel and operations, setting goals and objectives. Creation of administrative policies and procedures, coordinating meetings and office events, ensuring paper and electronic correspondence and files were distributed and maintained efficiently, maintaining office supply inventory and facilities, budgeting, payroll, and performing basic bookkeeping functions. Analyzed and improved workflow, database administration and desktop publishing, maintained and contributed to the organizations' website, developed high-quality presentations and maximized the use of client contact systems.
EDUCATION / TRAINING
University of Phoenix – Graduate School, December 2019 – Master of Science in Psychology
University of Phoenix –January 2017 received Bachelor of Science - Psychology
Bradford School of Business- Certificate Received Executive Secretarial
COMPUTER SKILLS
Presentation Software, Microsoft Office suites, Communication and collaboration tools, Spread Sheets, Oracle, SAP, Elite Legal Billing
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