Customer Service Medical Billing
Resume:
KiAsia Hayes
Huntington, WV, **702
*********@*****.***
SKILLS
Ability to use a stethoscope and other health care instruments
Ability to perform full body assessments
Experience taking vital signs including blood pressure, temperature, pulse, respiratory,
and pulse oximetry.
Excellent customer service and communication skills
CPR Certified
Filling documents
Scheduling appointments/interviews
Assisting with office duties
Managing Payroll
Medical Terminology
EDUCATION
Marshall University
BS, Health Sciences Dec 2015
Berea College
2011-2012
HONORS & AWARDS
Marshall University Dean’s List Fall 2013, Spring 2014,
AIKCU Scholarship (Berea College)
HSTA Scholarship
NAACP Scholarship
Outstanding Black High School Student Scholarship
EMPLOYMENT EXPERIENCE
Customer Experience Coordinator Marshalls 2010-Present
Barboursville, WV
Train new cashiers to perform their best
Oversee cashiers and answer any questions
Engage in exceptional customer service
Maintain a clean and safe work environment
Motivate Cashiers
Answer the telephone
Oversee Front Cash
File Personal Documents
Direct Care Staff 2014-2015
Starlight Behavioral Health
Assist clients in every day living activities.
Motivate and encourage the clients
Reimbursement Billing Analyst-Medical Billing 2018-Present
Patient Account Representative
Probill
Team Lead and Trainer
Communicate with patient, collection agencies and insurance companies regarding financial resources, eligibility for coverage, status and basis of charges, payment requirements, payment plans, collections, and related matters via telephone and/or mail.
Reviews, verifies, obtains and corrects patient financial status and payor source information.
Ensure the delivery of effective and efficient quality customer service to our clients/patients.
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Receives, processes and verifies the accuracy of payor source information through various applications.
Reviews billing documentation: researches and resolves missing or conflicting information that would prevent accurate, prompt claim billing.
Prepare and mail claims from the weekly claim run, auto, workers’ comp, and secondary claims.
Prepare and mail appeals to insurance companies as needed for payment.
Evaluate charity applications and hardship requests and adjust accounts as instructed.
Research bad address accounts to obtain correct patient address
Maintain confidentiality and adhere to HIPAA regulations.
Work as a team to complete daily tasks to meet designated departmental goals.
ACTIVITIES
The Ivy Academy – interactive workshop that focuses on leadership, self-esteem and motivation.
For Jamie’s Sake adoption Agency
Internship-YMCA Health and Wellness Department Office-Receptionist
REFERENCES
Available Upon Request
Contact this candidate