Personal Information

JEDDAH – Saudi Arabia

+966-*********

adbnsl@r.postjobfree.com

**/**/****

Single Egyptian

Education

Bachelor degree in tourism and Hotels, Graduation Grade: Good, Faculty of Tourism and Hotels Alexandria University, Egypt, 2009.

Skills

Courses

•Course in airline tickets booking from AMADEUS (Egypt Air)

•Course ICDL.

•First Aid.

Adel Abd Elaziz Mahmoud

Khodeir

Customer service Specialist

Working as customer service specialist for 5 years in real states and communication fields, in addition to 3 years as customer service in hotels and airlines. I am seeking to join an organization that will give me the opportunity to realize my potential skills in promoting the organizational customer service strategies, and fulfill my ambition, to grow in leadership and knowledge, interact and share with the team members.

Work Experience

Jan 2017- April 2019 Front Desk; Courtyard Marriott at Riyadh Diplomatic Quarter - Saudi Arabia.

Managing and performing all responsibilities related to front desk that include;

Checking in and out,

Making new reservations,

Providing assistance and hospitality to guests

Preparing tracing reports for new and old customers

March 2015- April 2016 Marketing and Customer Service; Vodafone U.K Company - Egypt

Carrying all responsibilities related to marketing and customer service department, that include;

Marketing to UK customers airlines tickets, hotel reservations, tour packages and bank services.

Answering incoming calls from customers in United Kingdom (UK).

Responding to UK customers’ requests in hotel reservations, banking transactions, airlines tickets, offering tour packages, by making the necessary coordination with the related organizations.

March 2012- Feb 2015 Customer service Real Estate; Arab-Consulting-Engineering- Muharam and Bakhoom – Egypt.

Involved in different stages of marketing new real state projects that include;

Meeting new customers for marketing new project units.

Offering different marketing and financial plans to suite different customers.

Organizing and planning business trips for employees.

Conducting several administration work related to both internal employees and external customers.

March 2010- Feb 2012

Customer Services and Ticketing; Saudi Arabian Airlines, Main Office - Egypt

Performing all tasks involved by air tickets officer, that include;

Air-ticket reservations by Amadeus system.

Issuing air tickets for Omrah and Haj groups.

Written and verbal communication skills in Arabic and English

Spoken, written and understanding in French.

Proficiency in all areas of Microsoft Office and internet.

Ability to work effectively in a team.

Self-motivation, Ambitious, and leadership skills.

Ability to work under pressure and

responsive to changes in work environment.

Contact this candidate