JOVEN M. LITA

Al Rigga Tower Flat *** B

Dubai,UAE

Mobile No. 971*********

E-mail: adbnnp@r.postjobfree.com

OBJECTIVE:

To work within a growing organization that offers challenges and the opportunity to grow with the company and wish to contribute my current skills attending to clients' needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided.

EDUCATIONAL BACKGROUND:

Mariner’s Polytechnic College Foundation

Bachelor of Science in Hotel and

Restaurant Management

Rawis Legazpi City, Philippines

2011-2015

SUMMARY OF QUALIFICATIONS:

●Well experienced, worked in Dubai for three years with good working record in a known hotel

●Excellent verbal and written communication skills

●Willing to be trained and learn; can work under pressure

● Excellent guest, customer, and employee relations skills

●Excellent proactive attitude towards work

● Proven track record in delivering quality work service to customers

● Excellent organizational and time management skills

● Experience working a varied schedule, including weekends, holidays, and evenings

● Knowledge and understanding safety rules and laws

● Experience serving as an appropriate image role model that is reflective of the hotel's values and culture

● Experience promoting excellent quality, customer service, cleanliness, and safety standards to other employees

WORK EXPERIENCE(S):

●FRONT OFFICE BELL BOY

HOTEL VENEZIA

Renaissance garden,F.Aquede dr. Legazpi city, Albay Philippines.

December 2018- December 2019

assist guests in transporting luggage to and from guest rooms.

also store luggage for guests who have arrived at the hotel before check-in time and will hold luggage for those who have checked out of their accommodation but aren't yet ready to leave the hotel or its neighborhood.

If a hotel does not have a concierge, the bell staff may assist guests by providing information about local attractions, restaurants and activities.

●PANTRY IN-CHARGE/WAITER (FOOD AND BEVERAGES)

CITY PREMIERE HOTEL APARTMENTS

Business Bay Sheikh Zayed Road, Dubai United Arab Emirates

October 19, 2015- October 29, 2018

With good and efficient F&B experience.

Makes the best hot and cold beverages per customer’s order.

Checks and maintains clear records of pantry stocks and availability.

Performs daily checking of stock expiry inventory lists.

Maintains the cleanliness of work area always.

Adheres to the basic rules and protocols of the organization.

Adheres and follows the general guidelines of Municipality regarding food handling and other specific rules.

●ON-JOB-TRAINING

Crown Regency Hotel and Resorts, Boracay, Philippines

November 2014-January 2015

Areas of Assignment:

Housekeeping Department:

Do the domestic work required, including changing the bedclothes and cleaning and replenishing the bathroom, preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures

Check the general condition of the room and notify the Assistant Housekeeper of any malfunction or damage

Responsible for the linen and equipment supplied for use

Ensure that brand standards and procedures are applied and not disturbing guests.

Food and Beverage (Service and Production) Department

Arrange the dining room

Welcomes and serve Restaurant guest

Tidying the dining room after meal service

Forms the continuous link between the kitchen and the dining room

Ensures the guests receive high quality services and service provision

Ensures that health and safety and procedures are respected

Front Office Department

Welcomes guests

Ensures that guests receive high quality service

Promotes loyalty amongst a broad range of customers

Manages a till

Responsible for the stays of guests in the hotel. He or she maintains the guest folder from arrival to payment on departure.

●ON-JOB-TRAINING

24K FOODS CORPORATION

1st COLONIAL GRILL

January 2013-May 2013

Kitchen Porter/Stewards

Responsible for washing the restaurant dishes and all the kitchen utensils, as well as cleaning all the larger items of kitchen equipment and the food production areas

Ensures the long life and cleanliness of the equipment he or she is provided with

Respect for hygiene and equipment

Respects the instruction given by management

●Actual Shipboard training

By Experience (APEX) Program

March 2013

CERTIFICATES OF COMPLETION:

●MARPOL 73/78 Consolidated Annexes I-VI (0 hours)

17th-21st December 2018 (Renaissance Training Center, Inc., 636 Trinity Building TM Kalaw St. Ermita Manila)

●Proficiency in Survival Craft and Rescue Boats other than Fast Rescue Boats (32 hours)

8th-12th of December 2018 (Renaissance Training Center 637 Citadel Building Bonifacio Drive, Port Area,Manila)

●Security Awareness Training and Seafarer with Designated Security Duties (5hours)

7th of December 2018 (Renaissance Training Center 637 Citadel Building Bonifacio Drive, Port Area,Manila)

●Basic Training (Conducted from 4th-11th May 2015, Mariners Training Institute, Legazpi City)

(IMO Model Course 1.19) Personal Survival Techniques (13.5hours)

(IMO Model Course 1.20) Fire Prevention and Fire Fighting (15hours)

(IMO Model Course 1.13) Elementary First Aid (12hours)

(IMO Model Course 1.21) Personal Safety and Social Responsibility (20hours

SEMINARS AND TRAININGS ATTENDED:

●Level 2 Award in Food Safety Course

16th of May 2018 (AFS Dubai, UAE)

●Training Course In Fire Fighting and Safety Protection Level 1(Basic Fire Safety)

22nd of March 2017 (Safer Fire Safety Consultancy Training Department, Approved Training Center From Dubai Civil Defense, Dubai UAE)

●Developing the Skills required for Employment

15th day of October 2014(Jaimes Hall, MPCF Annex, Rawis, Legazpi City,Philippines

●Seminar and Career Orientation in the Cruise Line Industry with Cooking demo

5th day of March 201 (Mgsaysay Center for Hospitalit and Culinary Arts)

●Trends in the Hospitality Industry; Completed the 1-hour Structured Learning Experience.

5th day of March 2014 (Star Cruises Center, Newport City, Pasay City Philippines)

●Bar Exposure Program

4th day of March 2014 (T.G.I Friday’s Mall of Asia)

●Formal Dining, Waitering Skills and Food Presentation

4th day of March 2014 (Executive Lounge by Tamayo’s)

●Providing New Trends in Systematic Operations in Front Office

8th day of October 2013 (Jaime’s Hall, MPCF Annex)

●Hotel Familiarization

5th day of September 2011 (Hotel Venezia)

●Providing Quality Service Through Enhancing Skills in Hotel Operation

14th day of October 2011 (Jaime’s Hall, MPCF Annex Rawis, Legazpi City)

PERSONAL INFORMATION

Gender : Male

Age : 30

Date of Birth : January 18, 1990

Civil Status : Single

Citizenship : Filipino

Height : 5’5

Weight : 62kls

Religion : Roman Catholic

REFERENCES:

Available upon request

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

JOVEN LITA

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