Julian Awiyele

Summary:

I’m an experienced CompTIA A+, CompTIA N+ and CompTIA Security+ certified System Admin local to the area and holds an Associate Degree in Cyber Security. Experienced with Virtual Desktop Infrastructure (VDI) technology as well as Microsoft Azure Cloud Computing Platform & Services (VMware) in prior positions. Experienced in setting up and configuring new Mobile phone, PCs, Printers, Scanners, Desk phone, laptops including imaging and installation of necessary software following standard procedures and End user security. Diagnosed and resolved software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

Summary:

An Enterprise level System Admin /Desktop Engineer associate, support over 1200+ users, with 5+ years of experience on broad spectrum of computer operating systems applications and hardware implementation and configurations.

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Extensive customer service experience and excellent technical-to-business communication skills; consistently conveys competence and concern to end users.

Strong ability to effectively multitask and perform with a sense of urgency for rapid issue resolution.

Analytical and adept at resolving complex network issues.

Setup and configure new PCs and laptops including imaging and installation of necessary software following standard procedures.

Resolved incidents and upgraded different types of software and hardware, resolved incidents with printers, copiers and scanners, maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Used Citrix Receiver application 4.5 Virtualization and VDI as well as Microsoft Azure Cloud Computing Platform & Services (VMware).

Education:

Associates Degree A.S.S in Cyber Security, Prince Georges Community College, Largo, MD, 2018

Bachelor’s Degree in Computer Network and Cyber Security – UMUC, Graduation 2019

Certifications:

CompTIA Security+ certified

CompTIA A+ certified

CompTIA N+ certified

Skills:

Windows OS & Mac OSX /IOS

MobileIron, AirWatch

Wireshark

Backtrack and Metasploit

Splunk

MacAfee / Norton / Bitlocker /Symantec for end user devices

Cisco AnyConnect / Pulse Secure / MobileIron MDM/ RSA Token

Active Directory

Citrix Receiver 4.5 Virtualization/ VDI Client View VMware

Okta, Bloomberg

Microsoft Azure Cloud Computing Platform & Services

SCCM (Software Centre Configuration Manager)

Microsoft Windows 2008/2012/2016 Server AD

Microsoft Windows XP/Vista/Win7/10

Strong Understanding of TCP/IP concepts

PC/MAC hardware / applications

MS Office 2007/2010/2014/2016

Office 365 portal

Experience with Cisco networking

Troubleshooting proficiency

Professional Experience:

BlackRock, San Francisco January 2019 – Present

System Admin/ VDI SME

Support and manage VMware technology (VDI) infrastructure WIN10 VDI users globally.

Responsible for analysis, administration and support of VMWare VDI, thin clients, and other VDI-related technology

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels using VMWARE vSphere Virtualization platform.

Maintain an advanced understanding of IT hardware compatibility and OS management at all levels (Windows 7/10, SCCM, HP, Dell, Lenovo, etc.).

Software distribution using SCCM, and App-V

Collaborate with internal resolver groups including network, server, SAM and Access and Identity Management to ensure efficient resolution of end user issues and operation of the company's desktop computing environment of Windows 10 including, Orientation, Training and Deskside support.

Responds to End User requests for technical support and assistance within established procedures

Create security and configure device management policies using MacAfee Encryption and Authentication (MacAfee ePO)

Allergan, Pleasanton, CA January 2018 – January 2019

IT Desktop Engineering Tier IV

New Hire Set-Up and on boarding/Off boarding Support.

Administer Active Directory user account.

Setup and configure new PCs and laptops including imaging and installation of necessary software following standard procedures using SCCM.

Configure and Deploy IPAD & iPhone (IOS) – MobileIron (MDM)

Setup new user accounts and mailboxes in Active Directory and Office 365.

Assisted with Okta SSO

Administer Exchange Distribution Lists and migration of accounts to Office 365.

Troubleshoot, install and configure Cisco phones and Windows Workstation Platform box.

Create and support video/web meetings leveraging Microsoft hubs (Skype, WebEx, Blue jeans)

Monitor the help desk queue (email and phone) Using ServiceNow

Administer security services including user logons, passwords, access rights on other systems and applications (e.g. Salesforce, SharePoint) as assigned via Active Directory.

Managing ID and Door badging system: OnGuard 7.2 Lenel united technologies

Using Citrix Director and VDI View Client (VMware)

Stryker, San Jose, CA May 2017 – January 2018

Enterprise Desktop Analyst

New Hire Set-Up and on boarding/Off boarding Support.

Administer Active Directory user account.

Setup and configure new PCs and laptops including imaging and installation of necessary software following standard procedures.

Setup new user accounts and mailboxes in Active Directory and Office 365.

Administer Exchange Distribution Lists and migration of accounts to Office 365.

Configure and support Desk phones.

Create and support video/web meetings leveraging IT tools. (Poly com/WebEx/Skype)

Monitor the help desk queue (email and phone). Service Now ticketing system.

Administer security services including user logons, passwords, access rights on other systems and applications (e.g. Salesforce, SharePoint) as assigned.

Manage file, printer and group membership permissions.

Used Citrix Receiver application 4.5 Virtualization and VDI as well as Microsoft Azure Cloud Computing Platform & Services (VMware).

PSAV, Washington, DC Apr 2014 – Mar 2017

Desktop Support Technician

Diagnosed and resolved software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

Assisted all our users with any logged IT related incident when called upon.

Took ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

Accurately recorded, updated and documented requests using the IT service desk system.

Installed and configured new IT equipment.

Resolved incidents and upgraded different types of software and hardware, resolved incidents with printers, copiers and scanners, maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

American Veteran Security Services, Silver Spring, MD Feb 2013 – Mar 2014

Desktop Support

Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphone (IOS & Android) and Microsoft Office

Continually updated personal knowledge of computing hardware operating systems and software Maintained confidentiality and discretion when working with passwords or sensitive materials

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