Administrative Assistant Customer Service
Resume:
Jonah Marie Evangelista
adbnl0@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
• Over 10 years of experience in sales and customer service
• Over 5 years experience as an administrative assistant
• Proven skills in customer focus, research, data entry and multi-tasking
• Graduate of Business Administration, major in Management Accounting
• Proficient in Microsoft Office, Google applications, email, web and social media skills
• Professional communication skills include fluency in English and Tagalog
EMPLOYMENT HISTORY
Administrative Assistant 2014-Present
Mr. Outsource
• Accounts: Accounting Group AS (Norway), European Dermatology London (United Kingdom), Scuba Choice (United States)
• Answers emails from clients and relay client issues to appropriate departments
• In charge of posting to social media accounts
• Bookkeeping
• Administrative tasks
Sales and Service Representative 2009-2014
Convergys Philippines Corporation, Cebu City
• Account: Sprint/Nextel
• Handles customers’ plan and billing queries
• Performs basic troubleshooting for technical support issues
• Offers new products and services to existing clients eRepresentative 2009
Aegis – People Support, Cebu City, Philippines
• Account: Washington Mutual
• Answers clients’ queries about bank accounts transactions
• Offers products and services to clients
Customer Service Representative 2008
Qualfon Philippines Inc., Cebu City
• Account: Tracfon/Net10
• Helps customers with prepaid plan and basic technical support issues Service Crew 2008
Pizza Hut Philippines, Cebu City
• Present menu, take order, suggest and recommend appropriately.
• Attend and respond to guests’ needs promptly and professionally. Administrative Assistant / Service Crew 2003-2008
Jollibee Foods Corporation, Cebu City, Philippines
• Take orders and receive payments by cash
• In charge of payroll, petty cash vouchers, sales and expenses reports
• Deliver fast, friendly and accurate service to all customers EDUCATION
Bachelor of Science in Business Admininistration 2014 Major in Management Accounting
Cebu Institute of Technology - University
Cebu City, Philippines
REFERENCES
Vincent Ybanez 780-***-****
Steffanie Verheyden 780-***-****
Laniel Padin 780-***-****
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