Administrative Assistant Customer Service

Jonah Marie Evangelista

780-***-****

****************@*****.***

SUMMARY OF QUALIFICATIONS

• Over 10 years of experience in sales and customer service

• Over 5 years experience as an administrative assistant

• Proven skills in customer focus, research, data entry and multi-tasking

• Graduate of Business Administration, major in Management Accounting

• Proficient in Microsoft Office, Google applications, email, web and social media skills

• Professional communication skills include fluency in English and Tagalog

EMPLOYMENT HISTORY

Administrative Assistant 2014-Present

Mr. Outsource

• Accounts: Accounting Group AS (Norway), European Dermatology London (United Kingdom), Scuba Choice (United States)

• Answers emails from clients and relay client issues to appropriate departments

• In charge of posting to social media accounts

• Bookkeeping

• Administrative tasks

Sales and Service Representative 2009-2014

Convergys Philippines Corporation, Cebu City

• Account: Sprint/Nextel

• Handles customers’ plan and billing queries

• Performs basic troubleshooting for technical support issues

• Offers new products and services to existing clients eRepresentative 2009

Aegis – People Support, Cebu City, Philippines

• Account: Washington Mutual

• Answers clients’ queries about bank accounts transactions

• Offers products and services to clients

Customer Service Representative 2008

Qualfon Philippines Inc., Cebu City

• Account: Tracfon/Net10

• Helps customers with prepaid plan and basic technical support issues Service Crew 2008

Pizza Hut Philippines, Cebu City

• Present menu, take order, suggest and recommend appropriately.

• Attend and respond to guests’ needs promptly and professionally. Administrative Assistant / Service Crew 2003-2008

Jollibee Foods Corporation, Cebu City, Philippines

• Take orders and receive payments by cash

• In charge of payroll, petty cash vouchers, sales and expenses reports

• Deliver fast, friendly and accurate service to all customers EDUCATION

Bachelor of Science in Business Admininistration 2014 Major in Management Accounting

Cebu Institute of Technology - University

Cebu City, Philippines

REFERENCES

Vincent Ybanez 780-***-****

Steffanie Verheyden 780-***-****

Laniel Padin 780-***-****

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