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Nurse Customer Service

Location:
Al Ain, Abu Dhabi Emirate, United Arab Emirates
Posted:
February 06, 2020

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Resume:

M T

Al Sarrooj Al Ain, Al Ain City UAE ***** 971********* adbnid@r.postjobfree.com

Creative Entrepreneur

With a broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader & excellent team player able to affect change. Bachelors of Commerce \Entrepreneurship.

Consider myself a born entrepreneur, Independent thinker, confident, determined, with creative ideas, strong interpersonal skills.

Manager with ability to influence,motivate others, true leader, being my strong point, proven ability to remain calm under pressure and skillfully handle difficult high-stress situations. Expert multi-tasking capable of prioritizing clinical and operational tasks in fast-paced environment Empathetic, respectful attitude and excellent in customer service Experienced, Driven, hardworking, dedicated

Ready for any new opportunity to apply exceptional skills away from bedside nursing setting, more a business, marketing perspective from knowledge gained. Professional in dealing with the client being an

advocate, quick thinker and decision maker, with excellent critical thinking skills and E.I. Adaptable and resilient, with strong attention to detail, clinical expertise and emergency response other experience's

Maternity Coordinator/ Charge Midwife

Over 20yrs years experience labour ward.

Compassionate with progressive career history in direct patient care, triage and care coordination in fast-paced environment.

Coordinating care with other healthcare staff.

Patient-focused and successful in working as part of team . L actation Consultant /Certified infant massage instructor Caring Lactation Consultant seeking to bring advanced knowledge and passion to a new team. Experienced in developing and implementing breastfeeding plans for new mothers. Adept at conducting classes and creating breastfeeding educational resources for patients Advanced proficiency in electronic charting systems like Cerner and word and PowerPoint software.

Registered Midwife/life coach, 11/2019 to Current

Self employed sponsor?

Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care

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Participated in over 20000 successful births over 25yrs Directed parents and newborns to physicians without causing parent alarm based on problematic test results and health conditions of babies and mothers Assisted in over 5000 successful births and provided post-partum counseling for struggling families to increase happiness and health of newborns and mothers Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during and after labor

Experienced Midwife/life coach, 11/2019 to Current Self employed

Helped clients build life management and coping skills to handle daily needs and specific stressors Encouraged clients to set and achieve reasonable goals on weekly basis Facilitated group sessions and learning discussions to further objectives Connected clients with available resources to improve plan success Documented behaviors, treatments and non-compliance issues Helping Hand, 11/2019 to Current

Experienced Midwife, life coach – Ahmedabad, GJ

Adhered to safe operating procedures, protecting personnel and assets while completing mining projects according to specifications

Maintained efficient and current logs and records to aid in effective operational oversight and planning

Kept operations smooth and efficient by administering preventative maintenance programs on all drilling equipment

Entrepreneur, 11/2019 to Current

Digital marketing

Registered Midwife/Lactation Consultant, 08/2017 to 09/2019 Mediclinic Al Ain Abu Dhabi – Al Ain Alu Dhabi

Senior Registered Midwife/Lactation Consultant

Practicing as per HAAD specifications &hospital policies Experienced,enthusiastic bring about change

Clinical resource for staff in my field

Started up successful Engagement program as Teamleader & coordinator, named program, " Match club"( Mat ernal ch ild club) created organizational team for social events, rewards and gifting system to improve general morale & teamwork

My ideas influenced the introduction of an appreciation culture in the rest of the hospital Appointed Assistant Teamleader with hospital-wide engagement program Obtained certification as Lactation consultant,practicing role,counseling,follow-ups daily Participating, running Antenatal clinic programs weekly, education lectures &demonstrations, created PowerPoint slides for presentations

Obtained Certified Infant Massage Instructor certificate part-time, passionate in this role, started up the program in the department, developed materials ran program successfully, coordinating with marketing

Oshms &education Representative .carrying out link nurse activities, covering 3 units Researched role, Introduced all soft &hard copy OSH files hospital-wide, introduced this recording activity

Coordinated emergency drills,audits,Quarterly meetings and updates An assistant leader in hospital-wide social committee, involved in engagement program bringing many ideas

Actively involved in Senior nurses & leadership committee program, ensuring appreciation for Senior staff organizing outing programs, creating and sending of ecards monthly NRP instructor, instructor 5 to 6 classes annually NRP& BLS Certified, ongoing CME education

Assisted in over 10000 successful births and provided post-partum counseling for struggling families to increase happiness and health of newborns and mothers Coached over 20000 women through final stage of labor and delivered over 10000 newborns as an independent midwife

Informed families on potential risks and overall benefits of natural birth and vaginal births VBAC after C/sections,skin to skin delayed cord clamping and early or immediate initiation of breastfeeding

Directed parents and newborns to physicians without causing parent alarm based on problematic test results and health conditions of babies and mothers Introduced birthing methods, pain management options to increase patient comfort and streamline birthing processes following" back to natural birth " campaign encouraged and promoted by abu dhab health

Maternity Coordinator(MCO)/ICON A, 12/2016 to 07/2017 Tawam Hospital – Al Ain, Abu Dhabi

Maternity Coordinator Positions held-present 2017 : Liaison between 3units

Midwifery coordinator liaison between all maternity services in hospital and multidisciplinary Outlying areas ie: VIP unit/ surgical part of Rapid responses Team 1st responder (icon) Descriptions of Role

Monitoring& controlling the flow of both patients and staff between maternity services( ie Labour ward,MAU,OB ward,outlying areas VIP AREAS

ensuring best quality care is given,

Aimed to exceed patients expectations,decrease waiting time and length of stay Liaising with multidisciplinary team on a continuous bases to find solutions and ensure smooth running of units.

Liaison for all physician,supervisors,ER,other coordinator's in the hospital,follow up on orders and concerning patients

Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties

Attendance of Interdisciplinary meets and Management meetings on a daily bases Improving communication and general atmosphere between Multidisciplinary by holding briefing, debriefing and huddles during the day.

Included activities of Charging on a daily bases in Labour and delivery Unit Giving and encouraging education at any opportunity. Part of maternity Rapid response team for the hospital,1st responder to high meows scores and codesPlanned and executed [project]

Resolved disciplinary issues and escalated major concerns to department head Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Attended faculty meetings and participated in student outcome assessments with departmental members

Compiled data for [Type] reports to disseminate to staff members, [Job title]s and management team

Led team of [Number] [Job title]s engaged in delivering assistance to customer service department on daily basis

Used [Software] system to document job tasks and duties for traceability and transparency Charge Midwife Abu Dhabi, 07/2008 to 12/2016

Tawam hospital – Al Ain

Charge Midwife

Job Description;

Charging a 9 bedded Labor and delivery & 5 bedded triage Working as an independent Midwife including:

Monitoring patient during 1st,2nd,3rd stage of labor Delivery of Low-risk patients Performing episiotomy's,suturing of 1,2nd deg tears Management of obstetric emergencies high risk patients in tertiary care setting Use of all POCT equipment

Introducing new model of care to the unit

Super user for HIS/Cerner introduction to the hospital involved in program development of partogram

Doing scheduling and vacation rotates, developed principles for scheduling Leader of Quality insurance link 8yrs involve

Lead JCIA preparedness

Use of K2 fetal linkup updated certificates 6mntly PDCAs multiple project involvement

Good Computer skills power point and word,cerner,fetal link monitoring NRP instructor certified 2009 till present

Delivered exemplary customer service and support by remaining poised in most stressful situations Trained newly hired employees by explaining job responsibilities and overseeing task prioritizing Responded quickly to customer concerns and complaints, typically within [Time frame] Assisted Head nurse with running monthly reports and statistics gathering to prevent departmental backlog.

Escalated chain of command issues to for remediation assistance Cross-trained new employees by explaining rules, procedures and job responsibilities Adhered to all protocols and procedures to maintain safety of patients and paramedic crew Returned phone messages and emails within 30min and responded to complaints before issues escalated

Wrote agendas and notes and sent out automatic notifications for upcoming meetings Provided onsite training

BLS Certified to date

Charge OB Nurse/Midwife, 04/2001 to 12/2007

King Faisal Specialist Hospital and Research Center (KFSHRC) - East Wing – Riyadh Saudi Arabia

Charge OB nurse /Midwife

Chief Professional Nurse & Midwife, 01/1993 to 01/2001 Groote Schuur Hospital – observatory Cape town

Chief Professional Nurse & Midwife

Obtained a 4 year fully time degree

Bachelor of Commerce(B.com)Entrepreneurship -2016,in just over 4years partime while working full time study's included Business Management,

Ecommerce,Marketing Management

Lactation Consultant IBLC 2017 current

Obtained Certified infant massage instructor 2017 (IAIM) currently running, and planning. Coordinated and started up classes in present position. Organised and designed material, coordinated with marketing with program,planning and sponsor Started up an engagement program, that was used throughout the hospital Promoted to role of Maternity coordinator and developed and defined the role for the hospital, including collection of data and statistics

IETLS 2017-2019

NCLEX -California board of nursing Registration 2006 complete in Boston USA Chief ProffesionalProfesional Nurse-Labour and Delivery(South Africa-S.A.)-current Registered Psychiatric nurse.(S.A)-current Registered Community Nurse.(S.A)-current Registered Midwife&Registered General, psychiatric&Community Nurse Neonatal Resuscitation Instructor since 2009 till present Current Licences: South Africa Nursing Council

UAE-Health Authority Abu Dhabi

NRP instructor

Infant massage instructor IAIM

Lactation Consultant

A

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k2 Certificates

BLS & NRP instructor certificate

HAAD-current

NCLEX(USA Board exam)Boston USA 2006

(RegisteredwithCaliforniaboardofnursing)

Inlets PASSED March 2017

B.com Entrepreneurship 2016Enterpreneurship

NRP Instructor Jan 2021

NeonatalResusitationProgrammes Certificates 2001,2003,2005,2007,2008 Basic Life Support Sept 2021

Certifications.2001,2003,2005,2007,2008,2010.2012,2014,2016 EpiduralCertificate/PCACertifates(KingFaisal

Tawam)

Advance Fetal Monitoring Courses(ACOG-KingFaisalHospital) Basic Dysrythmia Interpretation(ACOG)

Peripheral Cannulation Certificate(KingFaisalHospitalandTawam) Basic Adult Physical Assessment Certificate(KingFaisalandTawam) Neonatal Physical Assessment Certificate(KingFaisalandTawam) Fire&Saftey Certificates(KingFaisalandTawam) Preceptor Course Certificate(KingFaisalandTawam)& Update course 2016 Breastfeeding Certificates(KingFaisalandTawam2001till2016yearly) Basic Neonatal Physical Assessment(KingFaisalandTawam)

Customer Plus Certificate(KingFaisalHospital Mandatory online certifications Committees&Professional:

Lead Quality improvement link-labor ward(Tawamhospital)2010-2011 Nursing Advisory His/Cerner resource for the unit(Tawam and king faisalFaisal Hospital) General Computer Resource for the unit(King faisalFaisal hospital) OngoingEducation:

Office, Excel, word, course

Languages online course

Midwife Conference 2019

Current ongoing PDCAs

Early initiation of Breastfeeding, skin to skin to skin and delayed cord clamping&CTG std according to NICE guidelines

Prevention of Birth Trauma in labor&Patients Patients case studies.(KingFaisalHospital) PROMPT2016

K2 fetal monitoring course 2015 to 2017

Education link present 2019

Involved in numerous education and staff update lecture monthly CME Other

Attending In-service/cme

O E

Hospital based mandatory education

Hobbies/Organizations:

Travel,Cycling,painting,reading,Music

South African Nursing Council &South African Nursing Association Pedal Power Association

Entrepreneur,business,marketing,creative

ideas,and knowledge

Maternity coordinator quick

thinker,coordinator

Passionate Certified infant massage instructor

Sound knowledge of

Cerner,PowerPoint,excel,word

Experienced in Culture building

Team development

Program coordination

Business process improvement

Customer acquisition

Highly experienced Midwife

Lactation Consultant

NRP instructor

Bachelor of Commerce: Entrepreneurship, 2016

University of South Africa - Pretoria, GP

Some College (No Degree): 2017

International Association of Infant Massage - Dubai, Dubai Lactation Consultant IBCLC, 2017

Dubai Medical College for girls - Dubai

NCLEX

California board of nursing - California, PA

-Jordan

CGFNS International, Inc. - Philadelphia, PA

Continuing education in CGFNS JORDAN

General,Midwifery,Psychiarty&CommunityNursingGrooteSchuurHospitalinaffiliationwith The University of CapeTown South Africa: Nursing 1988-1992 Carinus Nursing College - Cape Town,South Africa

High School Diploma Settlers High School passsedwithexemption The Settlers High School - Cape Town, WC

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Certified Lactation Counselor (CLC)

NRP&BLS certified through American Heart Association



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