Administrative Assistant Customer Service

Humayoon Babur

Phone: 236-***-****

Email: adbni0@r.postjobfree.com

Address: *** **** **, *** ***********, BC V3M 3Z2

SUMMARY

Administrative assistant with dozen years of experience managing business relations and special projects at the senior management level, Serve as primary point of contact for and liaison between management, sales teams, personals, clients and venders.Maintain good written and oral communication skill, problem resolution abilities, strategic planning, detail-orientated, and a high level of confidentiality. HIGHLIGHTS

• Administrative cooperative with substantial experience and outstanding skills to build customer loyalty and retention.

• Proficient and flexible to work in a multicultural sphere.

• Efficient to manage changing priorities and multi-tasking.

• Excellent organizational, communicational and analytical skills with attention to detail. CERTIFICATIONS & SKILLS

• Completion of Emergency first aid and CPR/AED level A, Expiry Date: 2022-09-30, CA https://myrc.redcross.ca/en/Profile/MyCertificates/ WORK EXPERIENCE

Office Administrative 06/2019 – 01/2020

Hatfield Group, 850 Harbourside Drive North Vancouver, BC, V7P 0A3

• Greeting and checking-in clients in a professional and friendly manner

• Obtain and process information required to provide services

• Answering phone inquiries in a professional and courteous manner

• Replying to general information requests with accurate information

• Receive and issue payments, billing third-party payers

• Processing of mail and emails

• Regular use of email correspondence to clients

• Opening and/or closing of the office

Administrative Assistant 04/2017 - 04/2019

Michael Baker Int, Wash. DC, US

• Generate periodic or ad hoc reports accurately, regarding employees, researchers, and special events.

• Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed.

• Provide data analysis, administrative, clerical support and other duties or tasks as assigned by General Manager.

• Liaise with other departments on promotions, marketing, and product launch, facilitated travel documents for employees.

• Assist in preparation of operating budget and maintain inventory.

• Responsible for preparing marketing and promotional materials.

• Supervise and train the staff.

Administrative Assistant 04/2015 - 04/2016

Moring Angle, California, USA

• Carry out administrative activities of establishment.

• Oversee and coordinate office administrative procedures.

• Review, evaluate and implement new administrative procedures.

• Establish work priorities and ensure procedures are followed and deadlines are met.

• Assist in the preparation of an operating budget and maintain inventory and budgetary controls.

• Assemble data and prepare periodic and special reports, manuals and correspondence. Administrative Supporting Officer 04/2012 - 04/2013 International Organization for Migration (IOM) Central Asia

• Provide front line administrative, organizational, clerical and secretarial support for the day-to-day and special activities within the office and plays an important role in the decision-making, planning, and organizing processes.

• Assist in developing, implementing and changing administrative procedures, and interprets administrative policies.

• Assist with the preparation of documentation associated with the planning of program and projects.

• Assist with developing and recommending program budgets and allocations, and maintain budget records.

Administrative Officer & Customer Service Rep. 03/2007- 03/12 Etisalat Telecommunication

• Maintaining files and records both in electronic form and in physical form.

• Maintaining the audit schedules and details related thereto.

• Extended administrative support like collection, record and provide data as and when required.

• Typing, printing, scanning and undertaking correspondence on behalf of the department.

• Followed up with the other departments on the issue related and entrusted by the department.

• Manage phone calls and correspondence (email, letters, packages etc.), create and update records & databases.

• Support budgeting and bookkeeping procedures as required. EDUCATION

• Public Policy, President Park Chang-Hee School, Republic of Korea 2014 - 2015

• Diploma in Business Administration (DBA), University of Kardan 2007 - 2008

*References will be provided upon request

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