Customer Service, Management

Patricia Cifone Podlesak

**** ***** ***** ******, ** 60503 630-***-**** adbnhh@r.postjobfree.com

Customer Service Sales Account Coordinator

Highly self-motivated and energetic Sales and Management professional, with over 20+ years of experience, surpassing all sales goals and objectives. Extensive experience in Operations, Customer Service, Sales and Management in the following areas: Telecommunications, Retail, Manufacturing, Insurance and Coaching. Possess a consistent record of not just improving productivity but becoming an integral part of the change and implementation process. Outstanding interpersonal and motivational skills; articulate and efficient in my ability to manage personnel and interact with customers. Seeking to attain a sales position within a fast paced, customer focused organization, with high growth potential, that rewards exceptional productivity and results.

Core Competencies

Strong Knowledge of Technical & Sales Environments

Excellent presentation skills

Articulate

Goal and results driven

Customer Focused-internal and external

Analytical-problem solver

Works well independently or in team settings

Forging Cross-Functional Partnerships

P

rofessional History

2015 to 2019: DMI Hotels/ Meeting Assistance Inc, IL

–Sales Coordinator

Team lead for group of Sales Managers.

Lead generation from creating to insuring that all hotels sourced respond and submit all forms needed. Submit responses to Sales Manager and client – all within 24hours of receiving initial lead.

Assist all Sales Managers with sales trips-venue, invites, rsvps and follow up surveys.

Responsible for design and yearly update of Directory which contains information on all of company hotel partners.

Daily office duties; processing incoming deposits, answering phones, spreadsheet updates and maintenance of building and phone systems.

2015 to 2015: Robert Half, Office Team Division, TigerDirect B2B, IL

–Account Manager – Business to Business

Proven track record demonstrating success in system based selling.

Lead generation: 50%-cold calling, 40%-company leads, and 10% client referrals.

Consistently meeting sales goals by 10% on a bi-monthly basis.

Develops and maintains sales plans and strategies emphasizing on features, benefits and advantages of products for building relationships and meeting customer needs.

2014 to 2015: Lloyd Agencies, Torchmark Corporation, IL

–Benefit Consultant-American Income Life Insurance

Develop new and maintain relationships with customers to promote and customize insurance plans that best suits the personal and economic needs of the client.

Lead generation: 70%-cold calling, 20%-company leads, 10% client referrals, 100% commission.

Initiated and designed a sales referral program, resulting in a 20% increase in sales.

Consistently surpass sales goals by 10-30% on a monthly basis. Year to date 120% of goal.

Named one of the top 5 sales producers in 2014.

Regularly asked to mentor and coach new sales representatives.

Monitor product penetration levels within assigned territory. Increased penetration by 15% in territory.

Resolve any customer care issues by communicating and partnering with internal departments to resolve customer concerns in a proper and timely manner.

Patricia Cifone Podlesak

Page 2 2998 Capri Court Aurora, IL 60503 630-***-**** adbnhh@r.postjobfree.com

2013 to 2014: Levy Restaurants, IL

- Vendor Team Lead- Chicagoland Speedway

Manage and oversee the operations of multiple vendors throughout an event.

Ensuring that events meet the highest productivity and customer satisfaction levels. Consistently received customer feedback at 98.9%-exceeding expectations.

Responsible for assuring that all sanitary and safety standards were met. Consistently scored at 100% in this metric.

Maintained and reported on all opening and closing balance sheets. Average event generated 100-250 thousand in revenue.

2011 to 2013: D&D Manufacturing, Inc., IL

–Customer Service Manager

Maintained multiple customer ordering portals along with company managed database; responsible for all order entries and maintaining inventory requirements in excess of 20 Million Dollars.

Ensured transition of parts from press to outside service, packaging and finally to shipping. Cross functional, daily communication between numerous departments, to ensure fluid movement of parts.

On-going communication with customers to ensure that their delivery needs were met, especially on all special or rush delivery orders.

Maintained highest customer satisfaction rating amongst centers, 98%.

On time delivery rate of 99.5%.

2008-2011: OfficeMax, IL

-Assistant Store Manager

Promoted into the Assistant Store Manager position in 2009 from the Operations Supervisor role.

Responsible for the scheduling and execution of 12 associates.

Consistently delivered at or under payroll budget.

Logistics, inventory control, loss prevention and training responsibilities.

Team member and store metrics were ranked in the top 10 in the country.

Customer satisfaction scores exceeded company metrics by 10%.

2003-2008: Kohls Department Store, IL

-Ad Set Supervisor

Led the department in charge of all signage for store merchandise.

Routinely asked to train other stores on our best practices.

Asked to participate on a corporate team to create and implement a signing system to be used at Kohls’ stores throughout the country.

Earlier Career:

Market USA/Teleperformance-Senior Account Manager (2000-2002)

Williams Communications-Outsourcing Account Manager (1998-2000)

Verizon Communications-Executive Assistant (1996-1998)

Centel/Williams Communications-Various leadership positions (1985-1996)

Education & Professional Development

Triton College – River Grove, IL

Have completed a number of credit hours towards an Associate of Arts Degree

Licensed-Life and Health Insurance Agent-Illinois and Indiana

December 2013- 2015

Professional Affiliations

Member, Chamber of Commerce

USA Hockey Level 3 Coach

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