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Manager Customer Service

Location:
Lutherville, MD
Posted:
February 06, 2020

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Resume:

SUMMARY: Professional with strong work ethic and willingness to learn, seeking a career opportunity with a progressive company in Information Security.

EDUCATION:

Master of Science: Cyber Security May 2019

Maryville University

GPA: 4.0

Relevant Coursework: Control for Effective Cyber Defense, Pen Testing, Advanced Pen Testing, Cryptography and Network Security, Mobile Device Hacking and Forensics, Security Log Management and Analysis, Designing and Implementing Cloud Security, Forensic Examination and Analysis, Incident Handling and Breaches and Legal Aspects of Privacy and Compliance.

Bachelor of Science: Anthropology, Sociology & Criminal Justice May 2015

Towson University

SKILLS:

Customer Service

Computers and Electronics

Bilingual: English & Spanish (Native)

Telework experience

Communication skills

Exceptional writing abilities

Problem Solving

Attention to detail

TECHNICAL SKILLS

Apple IOS, OSX software & troubleshooting

Microsoft Office: Word, PowerPoint, Excel & Outlook

Kali Linux

Windows

Wireshark

Metasploitable

Oracle Virtual Machine

RELEVANT EXPERIENCE

Specialist: Apple, Inc. 30 Hours

June 2012- March 2016

Conducted data transfers

Identified customer needs and preferences in selecting Apple products

Demonstrated product features

Solved customer issues

Troubleshoot Apple devices

ADDITIONAL EXPERIENCE:

Special Investigator: Perspecta 50 Hours

March 2017- Present

Conduct investigations on classified and sensitive cases

Develop investigative plans, conducting investigations, and writing investigative reports

Interrogate/interviewed persons under investigation

Obtain Subject fingerprints

Telework employment

Coach: CrossFit RSC 15 Hours

August 2016 - Present

Assisted members in achieving fitness goals

Educate members on the methodologies of CrossFit

Client Support Specialist: ADP 40 Hours

March 2016- July 2016

• Determined appropriate jurisdiction for client accounts

• Assisted clients with payroll processing

• Managed client’s business payroll accounts

CREDENTIALS:

Active Secret Security Clearance

CERTIFICATIONS:

Mobile Certified Technician by Apple, Inc.

Cyber Security Awareness Training 2019

IT Security and Privacy Awareness

L1 CrossFit Certification

REFERENCES:

Jennifer Koenig, Manager, Perspecta,

P: 410-***-**** / E: adbnhb@r.postjobfree.com

Michael Deutsch, Manager, Perspecta,

P: 410-***-**** / E: adbnhb@r.postjobfree.com

YESICA M. VILLANUEVA

800 Ramshead Circle Cockeysville, MD 21030

Phone: 410-***-****/ Email: adbnhb@r.postjobfree.com

YESICA M. VILLANUEVA

800 Ramshead Circle Cockeysville, MD 21030

Phone: 410-***-****/ Email: adbnhb@r.postjobfree.com



Contact this candidate