Emily M. Fader

* ******** ***** ********** ** ***08 adbnh0@r.postjobfree.com 302-***-****

Professional Experience

Sallie Mae Bank, Newark DE

Loan Modification Specialist October 2017 – January 2020

Answer inbound calls and assist customers needing financial help by providing information and guidance in accordance with company policy and procedures.

Conduct a full financial evaluation to include thorough cash flow.

Verify customer’s credit information by assessing credit bureau reports and other documentation provided by customer.

Approve loan modification programs that affect the rate and term of the loan. Sallie Mae Bank, Newark DE

Collections Agent October 2014 – September 2017

Receive payments and record the amount paid within the CMC system.

Locate and monitor overdue accounts using systems, including CMC and FDR.

Advise customers of necessary actions and strategies for debt repayment including enrolling accounts in auto pay or 3-pay.

Education

Wilmington University

Bachelor of Science in Business Management

Minor in Management Information Systems, January 2015 Delaware Technical Community College

Associate of Science in Business Management, May 2014 Summary of Qualifications

Highly motivated individual with extensive experience in customer service including 5 years in financial setting.

Proven track record in meeting and exceeding monthly goals.

Ability to work independently and as a team member.

Strong academic background concentrated in business.

Basic knowledge of Sallie Mae student loans.

Proficient in Microsoft Office programs including Word, PowerPoint, Excel and Access.