PRADEEP KUMAR VYDYA

Address: Flat***, Plot-MIG 426, 3rdPhase, KPHB Colony, Kukatpally, Hyderabad

Mobile:9700212468E-Mail:adbnda@r.postjobfree.com ; adbnda@r.postjobfree.com

Profile Summary:

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Excellent organizational and planning skills

Flexibility to respond to a range of different work situations

Ability to work under pressure and under own initiative

Strong leadership skills, whereas it is evident that you can effectively manage and motivate a

team to perform beyond expectations.

Strong analytical skills so to understand key business indicators and competitive trends and

Develop approaches to these challenges

Organizational Scan

Abhinav Outsourcings Pvt Ltd. (Aug 2018 – Till date)

Role– Senior Business Manager

As a Business Manger handling the team of sales (4Business Executives and1Business Manger).

Attend Sales events when required

Handling the escalations of client complaints and convince them with suitable information

Managed and recorded all leads from outbound telephone marketing

Reporting to the branch head and GSM on team sales and sales projection for coming week

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries

Achieved over 12 lacks in new business during the last 04 Months.

Answered customers' questions regarding products, prices and availability.

Motivating clients with proper guidance and benefits on product and successful factors.

Recorded prospect contact information in ZOHO CRM.

Exceeded targeted sales goals by 85%.

Maintained friendly and professional customer interactions at all times.

Generating new leads taking a references from the previous clients

Answer client queries in a timely and suitable manner. Building trust by clearing their queries and achieve the target of sales.

Organizational Scan

Y-Axis Immigration Services Pvt Ltd. (Jan 2017 – July 2018)

Role– Immigration Consultant

Managed and recorded all leads from outbound telephone marketing.

Set up new accounts, established customer credit, and set up payment methods.

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries

Achieved over 50lacks business in the complete tenure in organization.

Answered customers' questions regarding products, prices and availability.

Wrote sales contracts for orders obtained and submitted orders for processing.

Recorded prospect contact information in Sales Force.

Exceeded targeted sales goals by 90%.

Maintained friendly and professional customer interactions at all times.

Responsible for handling client complaints.

Generating new leads taking a references from the previous clients

Explaining about process to the clients and explaining them about the opportunities.

Answer client queries in a timely and suitable manner. Building trust by clearing their queries and achieve the target of sales.

Organizational Scan

INFOSYS LIMITED – FROM SEP 2012’TO JAN 2017( 4Years 4Months)

Role- ACCOMMODATION ADMINISTRATOR (Out Source KL Group)

Confirming the accommodation of the employees, the trainees undergoing the initial training

through mails and through telephone in the ECC and the hotels.

Preparing deduction report every month for the employees and the trainees.

Preparing daily Occupancy Report and daily report of Check-In and Check-Out.

Handling Check-In and Check-Out at the ECC Campus.

Interact with foreign client to meet their requirements and make their stay comfortable.

First point of interaction for client explains the facilities.

Taking care of housekeeping of 419 rooms in the guest house.

Settling the bills of the client.

Responsible for handling guest complaints.

Receive and respond to guest complaints that are email to the corporate office.

Prepare schedule for the front desk employees.

Staff Training

Receive reservations for accommodation from clients either in person or by telephone or email.

Take guests' details as they arrive and allocate them a room.

Talk to transport carriers (e.g. airlines, bus companies, rental car agencies) to make travel

arrangements for guests and to find lost luggage.

Inform guests about the hotel/motel's facilities, policies and procedures.

provide tourist information to guests

Make reservations for sight-seeing tours, restaurants, the cinema and live entertainment.

Deal with enquiries and requests from guests.

Take messages for guests.

Calculate guests' bills and issue receipts upon payment.

Arrange accommodation for guests travelling to other destinations.

place guests' possessions in a safe if requested

coordinate the cleaning of guests' personal laundry and room service deliveries

follow in-house procedures to help make sure of the security of guests and employees

Make their stay comfort and satisfaction.

Organizational Scan

IDEA CELLULAR LIMITED – Sri Venkateshwara Communications from JAN 2011 to SEP 2012

(1 Year8 Months experience)

Role-Franchise Incharge(BDM)

Analyze local market trends and develop new business leads

Attend Sales events when required

Ensure the Sales Team Members are developed effectively and generate a culture of high

Quality standards and pro-active selling

Motivating Service executives to understand on customer queries and complaints to provide satisfactory information in resolving their problems

Answer customer queries in a timely and suitable manner

Explaining team members about process and parameters, and made them to achieve target with team support,

Interacting with co-coordinators, ASM and TSM updating regarding day reports and developing the business.

Organizational Scan

AEGIS BPO Pvt Ltd –JULY 2008 to JAN 2011(2 Years 6Months)

Role- Customer Care Executive (Idea Cellular)

Receiving calls from customers regarding their queries and complaints

Providing information on product to the customers and resolve their problems

Providing useful information to the customers on applications and products to develop new business leads

Taking a sessions on floor updating about new launches’ of product and revising on old updates

Receiving customer escalations and knowledge them about product to provide good service

Handling the tenure team in absence of Team lead to achieve the target to the requirement

Achieving target with team support in term by meting the parameters of client requirement

Handling the transition team in role of team lead, explain them process and parameters

Providing outstanding customer service

Attending product knowledge trainings to develop knowledge on product and customer queries

Achievements

Received “Rewards and Recognitions” Awarded as best performer for the month for 2 consecutive months in Y-Axis Solutions Pvt Ltd.

Received “Rewards and Recognitions” Award as a best performer of the Year 2014-15 from Infosys through KL group.

Received 13 Times “Rewards and Recognitions” as a best performer of the month from “AEGIS BPO Pvt Ltd,” in Idea Inbound Process.

Received Momentum from Idea Cellular Ltd for providing outstanding customer service and meting the sales target consistently

Support

I supported in handling the tenure team for a month in absence of Team Lead, with the support of team we achieved the target to the requirement, in term by meting the parameters.

I supported in handling the transition team for 2 months in absence of team lead,

Explaining them about process and parameters, made them to achieve target with team support, we had good teamwork on zero attrition with improve skills towards process.

Key Skills

Interacting to customers along with customer services understanding customer query and make them

happy by resolving their problems.

Interacting with co-coordinators, ASM and TSM updating regarding day reports and developing the

business.

Scholastics

2006 BBA from HEIMT(Himalaya Educational Institute of Management & Technology)

2001 12th from Board of Intermediate, Hyderabad,Telangana

1999 10th from S S C, Hyderabad, Telangana

Personal Snippet

Date of Birth :23rdJuly, 1981.

Linguistic Abilities :English, Hindi and Telugu

Marital status : Married

E-Mail Id : adbnda@r.postjobfree.com ; adbnda@r.postjobfree.com

Contact Number : 970*******, 897-***-****

(Pradeep Kumar Vydya)

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