JACQUI MARSHALL

*** ********* *****, **** ****** NC

E: adbnan@r.postjobfree.com T: 919-***-****

Over 15 years’ experience in Facilities and Office Management, taking responsibilities within the wider Facilities Dept for delivery of services, which have included Facilities Helpdesk: Reception: Post Room: Site Security: Visitor and Conference Room management: Contractor management: Site management. Extremely proactive with a

“can-do-attitude’, a problem solver who is able to handle sensitive information and manage resources effectively.

Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognised for accuracy and strong work ethic, attention to detail. Effective in managing communication and customer relationships and assisting with company events.

Technical Skills

MS Office; Outlook: Power-point: Excel: Share-point: Data Craft: Operate multi-line Switchboard’s (Cisco, ISDX): Purchase Ordering system (Konduta): Dynamics database: Mattersphere: Sitecore: Concur: Pitman Secretarial Diploma: IOSH Managing Safely

Qualifications

High School Diploma, Secretarial Diploma including Distinctions, IOSH Managing Safety, Certified Fire Marshal, Certified First Aider, Spill Response Training, Manual Handling Training

Work Experience

Sovereign Housing Association, (Head Office) UK

Facilities Administrator April 2018 – April 2019

• Managed Facilities Helpdesk – receiving, allocating and closing jobs in a helpdesk system.

• Co-ordination of office supplies and sundries across 26 offices in the UK

• Financial: raised PO’s across the business using vender management system; entered budget figures for vendor management for budget settings; changed office supplies ordering system to realise 50% cost savings at corporate headquarters

• Managed day to day running of reception

• Co-ordinated meeting rooms and appointments.

• Managed all visitors and issued security passes for staff and visitors

• SharePoint site – Prepared documents and update Office Information packs

• Company Internet - (editor rights) updated company Information

• Utilized MS Office fully in daily tasks and responsibilities

• Fire Marshal and First Aider.

Covance, UK

Analyst in Facilities Department (temp assignment) Feb 2018 – April 2018

• Project Analyst – delivered, within timeline, of project reconciling all communication devices and telephone lines across all UK personnel realising c.100k in savings

• Provided administration and facilities support to the Real Estate & Facilities Manager for the UK and Europe, including assisting with managing planned maintenance program

• Financial – raised and receipted requisitions and managed invoice queries Pertemps Recruitment, UK Jan 2018 - Feb 2018

• 1-month temp assignment with Pertemps at Sovereign Housing (Reception holiday cover

Hitachi Capital Vehicle Solutions Ltd Aug 2016 –Nov 2017 Facilities Administrator

• Facilities – liaised with contractors onsite and supported Facilities Manager with preparing documents and emails.

• Oversaw on-site security and made improvements to monitoring of the access card system, working with an external vendor and Finance.

• Advised on and oversaw site Health and Safety issues

• Managed day to day running of reception; operated main switchboard for 2 locations; updating a telephone list; take and distribute messages, redirected customer complaints.

• Calendar management of the internal meeting rooms

• Organized senior management Travel arrangements using Concur

• Administration – support to Senior Leadership Team in Finance with raising all PO’s

• Fire Marshal and First Aider, HazChem “spill” trained

• Recognised as ‘Employee of the Month’ for improvements in the delivery of customer services delivered on Reception within the first month of joining the company EEF Manufacturers Organisation Feb 2016 – Aug 2016 Office and Health & Safety Coordinator

(Temporary assignment)

• Office Coordinator (responsible for all day to day matters affecting the site, secure and efficient running of the office), Including Landlord liaison

• Managed Reading office; Reception and Switchboard; meeting rooms on and off site; course bookings; post, managed archiving supplier and process; manage office supplies

• Health & Safety Coordinator - reporting & updating documentation; attending building H&S meetings; delivering H&S inductions

• First Aider and Fire Marshal

• Provided administration support to Membership, H&S, HR Leadership teams

• Events - assisted and attended events; producing event packs Various Temporary Assignments Aug 2014- Jan 2016

• Office Service Assistant

• Receptionist

• Logistics Coordinator

Partnership Assurance Ltd Aug 2008 – Aug2014

Facilities Administrator – Managing 1 x Receptionist & 2 x Post Room Assistants

(Redundancy)

• Senior Facilities member; assisted with a major office move of company’s HQ to a premier City building.

• Revised all Front of House procedures and improved delivery of all services to influential clients and internal clients. Commended for this improvement in HR standards for the efficient and welcoming style of these services.

• Admin support to Facilities and IT – this included preparing Board level presentations on occasion

• Contractor liaison

• Coordinated DSE assessments

• First Aider and Fire Marshal

• Member of the Health and Safety committee, passed IOSH Managing Safely Exam BNP Paribas Investment Banking & Lloyds TSB Jan 2007 - Aug 2008

(Arena 21 Outsourcing)

Client Services Team Member

• Responsible for management of floor reception area

• Provided 5*star service to all visitor’s, clients, director’s, partners and employees. Delivered high standards of customer interaction to all visitors including V.I.P guests.

• Liaised with Personal Assistants and personnel to ensure correct facilities were available for corporate use

• Coordinated events, including conference room bookings and catering John Lewis PLC March 2003 - Jan 2007

Customer Service After Sales Administration Clerk - Switchboard Operator

• Receipted and processed customer complaints; logging on database and allocating work for John Lewis staff

• Liaised with distribution centres; manufacturers; vendors; contractors and customers

• Switchboard operator for Flagship store; tannoy announcements; emergency board; rota’s

Marks and Spencer PLC May 1990 – March 2003

Various Positions

• Switchboard Operator for 6 stores; updating data base; routing emergency calls

• Supervision – c.100 staff, including rotas & stock management, staff management

• Trainee Co-ordinator for 2 stores

• Theft & Loss Officer, Stock Manager, Till Controller

• Liaison – customers, store visitors, suppliers, contractors

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