Santosh kumar Ampolu

adbna4@r.postjobfree.com

312-***-****

Education

Masters in Computer Science, Governors State University

Linked In - www.linkedin.com/in/santosh-kumar-ampolu

Summary

Results driven Product Owner with experience in providing cradle-to-grave management of small to large-scale IT projects. Excel at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.

Seasoned IT professional around 6 Years progressive and diverse experience in retail marketing, Transit agencies with Reporting, Analytics and Industrial Supplier domain.

Experience in interacting with business users to identify information needs and initiating process changes, Requirements.

Worked as Product owner, Business Analyst, Software QA Engineer as required to align with company vision and goals.

Developed Splunk Dashboard to capture the application logs, critical error messages, Monitoring the API call’s SLA.

Build the dashboard for the Adobe Analytics(Omniture) to capture the KPI metrics across Fleet to associate level.

Efficient using various Requirement Elicitation/gathering techniques like user interviews, workshops, email surveys, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.

Skilled in preparing Epics, User Stories, Acceptance Criteria, Business Case, Business Requirements Documents, Use Cases, Functional and Technical Specification Documents, Requirement Traceability, Traceability matrices, Test plans, Automated Tests and Software Development Plans.

Conducted various user conferences, training and demos showcasing new functionality and enhancements. Evaluating and gathering specific client expectations.

Proficient in user acceptance testing (UAT), unit, integration, functional, load, regression testing.

Followed the Agile methodology, SCRUM in the project development.

Extensively used Modeling Tools to develop business process models, use case model, process flow diagrams and UML diagrams that include activity, state, sequence, and Collaboration, Class, Entity-relationship and business Process diagrams.

Work Experience

Technical Product Owner

Kohl’s Innovation Center

Menomonee Falls, WI February 2019 to Present

Kohl's is an American Department Store Retail Chain, operated by Kohl's Corporation. With 1,159 locations, it is the largest department store retail chain in the United States.

Product owner for multiple mobile applications that enhance stores Omni-Channel experience, Stores inventory to align with Kohl's strategic initiatives.

Developed product vision document highlighting the long-term objectives and strategy regarding Store Mobility apps namely Omni Fulfillment channel, Customer Pickup application, Inventory Receiving application.

Worked on the Application Migration Project from Windows based applications to Android for Omni Fulfillment, Customer Pickup application, Receiving, Merchandise Handling.

Partnered with Product Managers to create proposals for new and enhanced business processes, Performed requirements gathering from the business users of the system.

Documented business and system requirements and converted the requirements into User Stories.

Worked on the Lucid charts to capture the flow of the application along with the KPI to measure and created work flow diagrams to validate the process flow in various Business and Technical use cases.

Developed Splunk Dashboard to capture the application logs, critical error messages, Monitoring the API call’s SLA.

Gathering the Functional and Non- Functional requirements for the engineering to capture and send to the Splunk .

Writing Splunk Queries to get the detail logs form the Fleet level to each device and associate level of capturing the logs.

Build the dashboard for the Adobe Analytics(Omniture) to capture the KPI metrics across Fleet to associate level.

Gathered requirements for the KPI’s to capture in the Adobe Analytics(Omniture) and worked with the Engineers to send the data to the Omniture.

Managed requirement backlog for Scrum teams worked closely with Program Managers in Sprint planning sessions and backlog grooming sessions.

Proactively worked with Store Associates, Architects and project business sponsors to determine, document, and obtain signoff on business requirements.

Performed user story decomposition, delegated tasks and monitored project milestones using JIRA.

Performed risk analysis of requirements to identify key business risks areas for project and prioritized application development and testing.

Conducted Joint Application Development (JAD) sessions which involve continuous interaction with the store associate and different designers of the system in development.

Created the Traceability Matrix to ensure that all the user stories are being tested and covered in the testing plan.

Involved in working with Technical teams in performance testing, regression testing, system testing and User Acceptance Testing.

Tracked defects with reference to severity and types using JIRA.

Prepared project related presentations and provided progress reports to the higher management and Stakeholders.

Prepared prototypes and designs to communicate complex ideas using UML Diagrams.

Environment: Agile, SDLC, SCRUM planning, JIRA, Lucid Charts, Adobe Analytics, Splunk, MS Office Suite.

Business Analyst

Genfare

Chicago, IL December 2016 to January 2019

Genfare offers solutions designed for several modes of transportation. With different kinds of products available like TVM(Ticket Vending Machine ),farebox,data system application,mobile application, SAAS application.

Designed exclusively for industrial mobile transit applications and cloud application along with power builder application which is technically a reporting tool which displays the statistics of the user data.

Performed Requirements gathering from the business user of the system and proposed enhanced business process.

Writing Use case specifications form the identified functional requirements.

worked with Architects, End-users to determine, document and obtain signoff on business requirements.

Led journey sessions to uncover customer needs and translated them into actionable use cases, Epics and stories. Defined document classification model.

Created Learning Plan, Roadmap, User Stories, Work order for vendor, release plan and Success Matric.

Created user story, delegated tasks and used UML diagrams for the design and monitored project milestones using JIRA.

Created work flow diagrams to validate the process flow in various Business and Technical use cases.

Identifying the key business risks areas for project and prioritized application development and testing.

Created the Traceability Matrix to ensure that all the user stories are being tested and covered in the testing plan.

Drove cost reduction, value engineering efforts to increase margin while increasing quality and manufacturability.

Technical writing of product vision, business case development, user stories, acceptance criteria, defining decision makers and influencers, developing buyer personas aligned with target markets and segments.

Environment: Agile, SDLC, SCRUM planning, JIRA, Lucid Charts, Adobe Analytics, Sybase, SQL Server Management studio, MS Office Suite, Linux.

Software QA Engineer

Link Logik Technologies

Hyderabad, INDIA March 2014 to December 2015

Testing applications on iOS, Android and Web, and interaction between the applications.

Performing smoke, functional, regression testing during different stages of the SDLC.

Participating in planning and scoping action items for upcoming releases.

Developing Test cases against business requirements using TestRail.

Maintaining existing regression catalog.

Tracking and reporting defects in Jira bug tracking system.

Assisting the business team to write Use Cases for specific customer requirements.

Participating in daily stand-up, scrum and sprint planning.

Working with Customer Support team triaging production bugs.

Participating in prioritizing and triaging bugs.

Collaborating with the development and testing team.

Following the three-week sprint cycle for agile development and release cycles.

Participating in production releases and rollbacks testing.

Performing backend API testing using Postman.

Using Chrome DevTools for testing Web applications.

Using MySQL queries to test data ingestion and data integrity testing of databases.

Running Unix commands to server logs.

Environment: Agile, JIRA, SDLC, SQL Server Management studio, IOS, Android, MS Office Suite, Linux, Selenium, Postman, Hockey.

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