Mark Owen York Cell 587-***-****
*** ******** **** * adbna3@r.postjobfree.com
Lethbridge. AB. T1J5M4
Enthusiastic and resourceful technical support analyst with a wide range of support experience in banking, education, energy, law enforcement, government and pharmaceutical environments. QUALIFICATIONS
• ITIL V3 Foundation (2011).
• Dell Certification Desktop and Laptops 2012 and 2013.
• HP Desktops, Workstations and Notebooks Service Training (2016).
• Lenovo ThinkCentre M700 M800 M900 P300 and P310 and ThinkPad T460 L560 (2016).
• Xerox WorkCentre 3655\6655 and 6600WC66056655 Phasor 3610\6600 Service Training (2016).
• HP Commercial Desktops, Workstations and Notebooks Service Qualification (Release 4.0 / 2017).
• HP Color LaserJet CP6015 Series printers and HP Color LaserJet CM6040/30 MFP (2017).
• HP Color LaserJet Enterprise M651M855 and HP Color LaserJet MFP M680 MFP M880 (2017).
• Higher National Certificate – Electronics Engineering Swindon College UK. EMPLOYMENT INFORMATION
• Class 5 operator’s license and vehicle.
• Holder of both Canadian and UK passports.
• Dynamic team player with excellent client facing skills.
• Strong organizational, analytical and problem-solving skills.
• Solutions oriented IT professional with over 20 years of experience in fault finding electronics and IT support.
• Standard First Aid with CPR C/AED (Expiry 2020). EMPLOYMENT HISTORY
May 2018 – Febuary 2020: IT Support Specialist Rocky Mountain Equipment. Supporting users on a wide range of hardware and software issues, including migration to Windows 10, printers, VPN access and network connectivity (Wi-Fi). AD account management via On-Prem\Azure, Applying Office licenses. Using PowerShell to automate frequently repeated tasks including password resets, account activation\deactivations, creating and modifying OU groups and memberships as required. April 2016 – April 2018: Technical Resource Compugen. Supporting and deploying Windows 7 and 10 desktops, laptops, printer and point of sales (including card readers) equipment on hardware field service calls for Federal and Government of Alberta and other clients including Suncor, Co-Operators and Cara foods, within the southern Alberta region. March 2015 – April 2016: Desk Side Support Technician Level II Cargill Meat Solutions\WWTS. Daily swap out of backup tapes, investigating user software\hardware issues onsite or at spoke locations and remote satellite locations across North America, via phone, e-mail and Skype for business using remote support tools as required. Re-imaging machines, installing required software, user data backup and restoration, arranging for repairs under warranty or service contracts if required. Deployment of new hardware and decommissioning (data wiping) of old equipment. Weekly visits to spoke locations in Lethbridge Animal Nutrition and Agriculture processing plants, Calgary for Power and Gas Trades and Case ready. Installing servers or networking equipment and acting as “smart hands” and updating plant equipment inventory records. September 2014 – March 2015: Technical Analyst II (Deployment) Acrodex. Imaging new or repaired machines, pushing software via LANDesk as required for clients such as Alberta Health Service, City of Calgary and Enmax. Deskside support at IBM\AHS Quarry Park Using VMWare Service Manager to track and resolve calls, while using Active Roles Webserver to add or remove machines from the domain. Mark Owen York Cell 587-***-****
adbna3@r.postjobfree.com
MISCELLANEOUS TECHNICAL SKILLS
• SCCM
• USMT
• Remedy
• VMWare Service Manager
• Active Directory
• Active Roles Web Server
• LANDesk.
• Dell Certified Systems Expert Foundation 2010 Desktops.
• Dell Certified Systems Expert Foundation 2010 Laptops.
• Dell Certified Systems Expert Foundation 2005 Desktops