Customer Service and Logistics, Supply Chain, Import/Export

CHRISTOPHER S. PAGSUYUIN

Address: Tower B The Grove by Rockwell, E.Rodriguez Jr. Ave., Ugong, Pasig City

Mobile: 091********

E-mail Address: adbn6z@r.postjobfree.com

WORK EXPERIENCE

Colgate-Palmolive Philippines Inc.

Logistics / Importation Specialist – (May 2014 to Aug 2019)

In charge of all major importation processes (documentation, tariffs, duties and taxes checking, etc.) for customs release

Engagement with regional plants and 3rd Party Service Providers (Warehouse, Customs Broker, Forwarders, Carriers). Includes annual review and negotiation of rates of 3rd Party Service Providers. Recommend Continuous Improvement initiatives and processes to generate savings for the Company

Responsible for application of legal documents (BIR-ICC, Super Green Lane Accreditation, Import License Renewal etc.), container van scheduling, KPI review, billing and monitoring of 3rd party service providers

Manage all functions of logistics (inbound/outbound distribution and warehousing)

Develops collaborative partnerships with both internal and external customers to ensure timely fulfillment of orders.

Accountable for the development, implementation and monitoring of the Logistics Operating Budget inclusive of all Transportation and Warehousing costs. Lead efforts to optimize Transportation and Warehousing costs

Lead all 3PL providers on continuous improvement initiatives to drive operational efficiency

The Hershey Company – Global Shared Services - Manila

Sr. Order Management Associate – Order-to-Cash (July 2009 – May 2014)

Production Schedule Alignment: Coordinate with supply/demand planner as well as with co-manufacturer on production schedules and transfer of stocks from one warehouse to the other in order to meet customer’s requested delivery. Manage demand vs. capacity at specific facilities. Communicate with business partners any situations that may result to any shortages in supply.

Inventory and Product Freshness Review: Ensures all shipped codes are in accordance with the Company’s Freshness Guidelines.

Transportation Planning: Closely coordinate with Freight Forwarder, Transportation and Warehouse Team to ensure on-time delivery of orders. Assures that the order distribution and capacity were based on the General Container Guidelines and provide complete and accurate shipping instructions to freight forwarders and shipping lines.

Customer Satisfaction and Order Fulfillment: Manage order-to-cash cycle for customer orders utilizing SAP system for handled customers. Proactively identify ongoing issues and address root causes. Communicate across Order Fulfillment Process to ensure Customers’ needs are met. Build and maintain effective relationships with internal and external customers.

Mercantile Ocean Maritime Co. (FILIPINAS)/MCC TRANSPORT – an affiliate of A.P Moller-Maersk Group

Customer Service Executive – Domestic Exports (October 2008 – July, 2009)

Customer Portfolio Management of set of customers assigned.

Handle customer interaction from domestic export booking at the origin end through to import cargo delivery.

Attend customer enquiries about MCC Transport products and services.

Keep customer informed of changes to the transport plan and cut off deadlines, processes and other requirements.

Coordinate with Sales team regarding specific client needs, forecasting and agreed terms.

Maersk Global Service Center – Maersk Logistics

Senior Documents Associate (February, 2006 – October, 2008)

Review and approve the creation/amendment requests from Users

Administer the User System Interface roles- provide access to the workgroup users.

Carry out all activities in a manner which will contribute to the achievements of individual and team key performance indicatiors (KPI's)

Proactively address critical issues to the team leader and offer solutions to optimize the team process.

Handle the team in the absence of the Team Leader.

Athena E-Services Corporation

Team Leader (June, 2004 – December, 2005)

Lead team towards meeting and/or exceeding KPIs.

Optimize workload distribution/resource allocation/shift management and actively contribute to process improvement.

Handle staff and production issues & concerns.

Conduct performance appraisals of team members.

Administrative tasks such as but not limited to production reports, inputs on scorecards, attendance updates, ad hoc reports, etc.

EDUCATIONAL ATTAINMENT

University of Santo Tomas

España, Manila

Bachelor of Science, Major in Civil Engineering (2003)

St. Andrew’s School

La Huerta, Parañaque

SKILLS

Knowledgeable in SAP

Skilled in Microsoft Office applications

Knowledgeable in Domestic and International Import/Export Management and Documentation

Knowledgeable in Inbound/Outbound Domestic Distribution and Warehousing management

Proficient in English and with excellent oral and written communication skills

Outstanding leadership and interpersonal skills

Contact this candidate