Swetha Shetty

Email: adbn6a@r.postjobfree.com

Mobile: +974-********

#***, **, ***** ****, ****

Career Objective:

To work in creative and challenging environment where there is scope for my development and utilize my skills, consulting experience in meeting organization goals.

Professional Summary:

Customer Service expert with an overall experience of 6yrs with an exposure of working in the Middle East as customer service executive for 2.5 yrs.

Have the expertise of managing Customer Service issues/queries & Walk-in clients.

Excelled in helping customers with their Renewal of premium payments.

Providing accurate and timely customer service. Handling customer enquiries and resolving their queries.

Specialized in Talisma -CRM management & MIS updates.

Excellent communication and Inter personnel skills, Exceptional ability to learn new technologies and to deliver outputs in short deadlines.

Processing customer transactions efficiently and accurately. Following policies/procedures to minimize losses.

Poses good knowledge of processing software-Excel, Word, Access, Power Point.

I am a good team player with excelling analytical, organizational and communication skills.

Have work authorization in Qatar(Under Husband’s sponsorship)

Work Experience:

BRITANIA FREIGHT AND LOGISTICS

DURATION: 6 months (Jan 2018 – June 2018)

Position: Customer Service Executive

Scope of Work

Proposal verification and Co-ordination with sales team

Handling walk-in customers and service issues

Preparing daily MIS and sharing the data with sales team

Tracking of pending cases and daily follow ups with sales team for issuance of pending cases.

BIRLA SUNLIFE INSURANCE LTD, BANGALORE

DURATION: 3 years (July 2008-Sept 2011)

Position: Branch Operations Executive

Scope of Work

Proposal verification and Co-ordination with sales team

Handling walk-in customers and service issues

Preparing daily MIS and sharing the data with sales team

Tracking of pending cases and daily follow ups with sales team for issuance of pending cases.

Arranging medicals for clients and coordinating with hospitals for the timely dispatch of medical reports.

IRDA Certified from Insurance Institute of India

ECU LINE MIDDLE EAST LLC, U.A.E

DURATION: 2 YEARS (May 2003-Jan 2005)

Position: Customer Service Executive

Scope of Work

• On receipt of rate inquiry from different company for particular shipments, sending to counterpart agents as well as coordinating with shipping lines for getting better options.

• Sending quotation to clients depending their term of shipment.

• Coordination with different shipping lines and airline for getting recent updates of shipments.

• Coordinating with clients in order to solve their queries regarding shipments as well as documentation procedure.

• Keeping track of all shipments and keep on updating them to companies for their shipments.

• On arrival of cargo, updating rates for that particular shipment as sending Arrival Notice to clients.

• Preparation of Invoices and submitting to clients with all necessary documents required for clearance.

• Coordinating with Internal auditors in order to administrate outstanding dues from clients.

• Preparing and Maintaining Monthly Reports and Documents for shipments.

• Maintaining good business communication with official correspondence with clients.

• Handling customer queries more effectively and building a good business relationship.

• Handle Sales invoice of customers and arrange local vessel order deliveries.

• Close coordination with the local transporter and logistic companies to arrange container delivery directly from the seaport to the customer’s site.

BAJAJ ALLIANZ LIFE INSURANCE CO LTD, BANGALORE

DURATION: 1 YEAR (May 2005-May 2006)

Position: Executive Secretary

Scope of Work

Receive and screen phone calls and redirect them when appropriate.

Handle and prioritize outgoing or incoming correspondence (e-mail, letters, package )

Make travel arrangements for executives

Handle confidential documents ensuring they remain secure

Prepare invoices or financial statements and provide assistance in bookkeeping

Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.

Educational Background:

Qualification

Board/University

Institution

Year of Completion

Marks /

CGPA

MBA-Finance

MANIPAL UNIVERSITY

M.I.M, Manipal

2008

3.00/ 4.0

B Com

Mangalore University, Mangalore

M.G.M College, Udupi

2002

69.78

Intermediate-P.U.C

Karnataka Board

A.R.S PU College,

Chickmangalore

1999

79.16

S.S.L.C

Karnataka Board

G.J.C Koppa,

Chickmangalore

1997

68.80

Academic Projects:

Practical training in Accounts Department, at MAHE (Manipal Academy of Higher Education), Manipal, Chartered Accountant and Hotel Industry.

Project on work flow of Life Insurance Corportation and Manipal Hospital.

Summer Internship project training for 8 weeks-Organization study and Research project on “Evaluation of Operations and Streaming Operations Customer Service Process” In Bajaj Allianz Life Insurance Company Limited, Bangalore-Karnataka.

Personal Details:

Date of birth : 11 –06-1982

Sex : Female

Religion : Hindu

Marital status : Married

Nationality : Indian

Visa : Husband’s Sponsorship

References:

ECU Line Middle East LLC Jebel Ali, UAE.

Name: Cheryl Reneaux

Designation: Export Customer Service Manager

Contact: adbn6a@r.postjobfree.com

Contact Number: 004***********

Birla Sunlife Insurance Company Ltd, Bangalore.

Name: Vijay Mahantesh

Designation: Sales Manager

Contact: adbn6a@r.postjobfree.com

Contact Number: +91-988*******

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