tel. 587-***-****

adbn5n@r.postjobfree.com

MAGDALENA WAWRZONEK

KEY COMPETENCIES

• Excellent interpersonal and communication skills in person and on the telephone

• Strong attention to detail and accuracy

• Ability to maintain a high level of discretion and confidentiality

• Strong typing skills

• Dependable, punctual, flexible with ability to adapt and multitask in a fast- paced environment

• Superior organizational and time management skills

• Excellent Microsoft Office skills

• Ability to work with minimal supervision

• Ability to work effectively in a team environment

EXPERIENCE

Panorama Hills Community Center February 2017 –present

Office Assistant/Supervisor

Administration: Provided clerical and administrative support to manager and senior administrator by continually ensuring that all e-mail, calls, faxes and social media enquiries answered in a timely manner. Ensured all training and contract information up to date, all office equipment operational, ordered office supplies and informed building maintenance/repair department of any issues. Worked closely with General Manager to resolve any staff or facility issues. Ensured all necessary financial forms and documentation is current and filed electronically and in paper copy.

Customer service: Greeted and assisted members, staff and external visitors in a pleasant and welcoming manner. Responded to requests from law firms, real estate agencies, members and public regarding payments, bookings, programs and general inquiries. Informed members when and how payments can be made for over 6600 members, Showed the facilities, advised on availability and rules and regulations, ensured all documentation completed. Able to assist in 3 languages (fluency in English, French and Polish).

Event Planning: Ensured that all bookings for halls, events are correctly booked, scheduled events run smoothly by supervising the attendants' team to set up and take down of equipment. Responsible for cleanliness of the center. Prepared, facilitated and conducted meetings for board members as well as ongoing programs including setting up video and audio equipment. Ensured all supplies and equipment always in stock, ordered as needed.

Training and Policy Implementation: Maintained a schedule for 8 employees/reviewed timesheets. Trained and reviewed new information with attendants as needed. Interviewed and assisted in hiring process. Ensured new employees provided with necessary materials, training, and hiring documentation.

NETELLER / PAYSAFE GROUP July 2014 – February 2016

Global Member Service Agent

Awarded employee of the month 2 times. Convincingly resolved 99% of inquiries on FIRST CALL basis, through prompt service identification and resolution to rapidly reduce average handling time by 20%. Successfully thrived in a high volume, fast-paced environment, resolving customer issues in 3 different languages via telephone chat and email. Answered queries via social media such as Facebook and Twitter. Translated FAQ pages for the company’s website from English to French and Polish. Achieved customer satisfaction rating of 95% within first six months, exceeding corporate target.

NETELLER / PAYSAFE GROUP June 2015 - February 2016

Refund Specialist

Promoted to refund specialist consisting of properly and swiftly refunding customers after closure of account. Awarded for successfully completing over 400 refunds in a month by acting as a liaison for different departments within company. Learnt and adapted to quickly changing rules and regulations within the position. Assisted in 3 different languages: English, French, and Polish.

Jan Pro Cleaning Systems February 2009 – Dec 2009

Receptionist/Administrative Assistant

Reception: Greeted, screened and directed visitors and callers. Opened and distributed mail, answered and responded to phone inquiries.

Administration: Recruited to provide quality administrative support. Challenged and successfully increased records accuracy. Handled scheduling for employees and customers, stocked equipment and supplies, marketed projects and cooperate events within deadlines, reported to owner of business. Booked travel arrangements and maintained databases of customers.

Communications: Prepared business documents, letters and memos. Answered emails and faxed documents.

Accounting: Paid bills, filed and organized invoices, assisted accountant with payroll.

Best Flooring January 2008 – December 2008

Office Manager/ Sales Consultant

Reception: Answering general inquiries, welcomed clients, answered inquiries by telephone, e-mail and fax.

Administration: Maintained schedule for CEO and 5 employees. Prepared monthly and special reports that informed management of sales statistics, customer purchase history, financial information, budgeting and new product offerings from suppliers. Maintained office efficiency by prioritizing tasks, organizing workflow, coordinating daily activities, and collaboratively developed and implemented policy and procedure guidelines. Arranged travel itineraries.

Accounting: Paid bills, filed and organized invoices, worked closely with owner and accountant to ensure invoices in order. Helped with payroll. Worked closely with estimator, to inform of exact cost and time frame of scheduled floor installation.

Sales: Contacted suppliers to order tiles, vinyl and hardwood floors. Managed delivery of tiles in timely manner. Worked closely with estimator, to inform of exact cost and timeframe of scheduled work. Utilized strong product knowledge in order to optimize sales and installation of the work. Researched and employed the most reliable cost reducing delivery company and tile distributor. Outperformed sales quotas by 15 % by providing information on all available products, promotional offers and strived for client satisfaction.

ADDITIONAL RELEVANT EXPERIENCE

Pier 1 Imports, Sales Associate Calgary Alberta - February 2012 - May 2014

Safeway, Sales Associate Calgary, Alberta – March 2010 – January 2012

EDUCATION

University of Calgary, 2001-2003, International Relations and French coursework

SAIT courses taken: Freehold Mineral Tenure, Surface Land rights in Alberta, Land Practices, Dominion Land Survey System

PROFESSIONAL

DEVELOPMENT

Securing Information and Protecting Privacy

Complaints/ Escalation and PR Training

Anti-Money Laundering and Financial Crime

Bribery and Corruption

GLOWING REFERENCE

TESTIMONIAL

“Magdalena is our Gold Employee of the month because of her positive attitude, great customer service and patience to deal with our members. During the month, she worked on the Refunds folder and completed 406 refunds. She is always willing to help with polish and French translations for processing, operations, Investigations and Compliance. Her QA was 97.8 5 and she had no attendance issues.”

REFERENCES

References available upon request

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