WORK EXPERIENCE

Independent Contractor/Courier

Deliver That - Atlanta, GA

January 2019 to Present

Responsible for catering deliveries from local restaurants to clients thru time proficient dispatched routes. Volunteer Technical Support Analyst

Merry Hearts LLC. - Locust Grove, GA

January 2013 to Present

Provided front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responsible for responding to, documenting and resolving service tickets in a timely manner. Campus Safety Officer

Southern Crescent Technical College

2012 to 2012

2012

Patrolled assigned areas and ensured safety of campus buildings and grounds for Southern Crescent Technical College. Managed traffic flow and enforced parking regulations. Investigated traffic incidents, vandalism, theft and violence; Performed administrative duties to include making arrests of perpetrators of crimes. Volunteer Technical Support Specialist

McGarity Academy - McDonough, GA

2008 to 2011

Provided support and maintain in-house technology equipment and IT assets, Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required; Installed, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance Policeman

Thomasville Police Department - Thomasville, GA

RODRICK

PACE

McDonough, GA 30253

adbn4p@r.postjobfree.com

770-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

2002 to 2004

Responsible for prevention, detection, and investigation of crimes; provide city wide patrol via bike, foot, and patrol vehicle, answer calls for service and complaints involving traffic infractions and crashes, misdemeanors, and felonies, attend in service training yearly and quarterly; School Resource Officer in Thomasville Middle School, provide court room testimony Public Safety Communications Officer

Tallahassee Police Department - Tallahassee, FL

2000 to 2002

2007-2008

Operation of sophisticated communications equipment involving contact with the public, police officers, firefighting personnel, and other emergency service agencies; Operated and monitored several radio frequencies; Answer incoming phone calls, (emergency and non-emergency) for 911 and Tallahassee police including Telephone Device for the Deaf

(TDD); Enter information into Computer Aided Dispatch (CAD) to be relayed to radio dispatch Policeman

Americus Police Department - Americus, GA

1998 to 2000

Responsible for prevention, detection, and investigation of crimes, provides city wide patrol via bike, foot, and patrol vehicle, answer calls for service and complaints involving traffic infractions and crashes, misdemeanors, and felonies EDUCATION

Master of Science in Information Systems

University of Phoenix - Phoenix, AZ

June 2011

Bachelor of Science in Information Technology

University of Phoenix - Phoenix, AZ

June 2009

Associate of Science in Law Enforcement

Thomas University

May 2004

SKILLS

Helpdesk Support

Service Desk

Tech Support

Help Desk

Desktop Support

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cisco

networking

technical support

Active Directory

Customer Service

Customer Support

Call Center

MAC

CERTIFICATIONS AND LICENSES

Technical Support Certification

Present

Google Technical Support Certification

ASSESSMENTS

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/i-qmjf4qj1ulo6ld Technical Support — Familiar

January 2020

Performing software, hardware, and network operations. Full results: https://share.indeedassessments.com/share_to_profile/ 04d56b2da9b86e7f1a2252c0dc31ef9eeed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

ADDITIONAL INFORMATION

QUALIFICATIONS

Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity with a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. SKILLS

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Systems - Windows (XP, NT, Vista, Windows 7, Windows); Macintosh Software - MS Office (Word, Publisher, PowerPoint, Outlook, Access, Excel) Adobe (Dreamweaver, Photoshop, Reader, Flash, Fireworks) Hardware - CPU (Internal and Exterior Components), Printers, Network and Memory Cards, Solid state drives, Cisco Switches, Hubs

Networks - Hosts, TCP/IP, VPN, FTP, WINS, Database, LAN, WAN

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