Technical Support Desktop
Resume:
WORK EXPERIENCE
Independent Contractor/Courier
Deliver That - Atlanta, GA
January 2019 to Present
Responsible for catering deliveries from local restaurants to clients thru time proficient dispatched routes. Volunteer Technical Support Analyst
Merry Hearts LLC. - Locust Grove, GA
January 2013 to Present
Provided front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responsible for responding to, documenting and resolving service tickets in a timely manner. Campus Safety Officer
Southern Crescent Technical College
2012 to 2012
2012
Patrolled assigned areas and ensured safety of campus buildings and grounds for Southern Crescent Technical College. Managed traffic flow and enforced parking regulations. Investigated traffic incidents, vandalism, theft and violence; Performed administrative duties to include making arrests of perpetrators of crimes. Volunteer Technical Support Specialist
McGarity Academy - McDonough, GA
2008 to 2011
Provided support and maintain in-house technology equipment and IT assets, Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required; Installed, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance Policeman
Thomasville Police Department - Thomasville, GA
RODRICK
PACE
McDonough, GA 30253
*******@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
2002 to 2004
Responsible for prevention, detection, and investigation of crimes; provide city wide patrol via bike, foot, and patrol vehicle, answer calls for service and complaints involving traffic infractions and crashes, misdemeanors, and felonies, attend in service training yearly and quarterly; School Resource Officer in Thomasville Middle School, provide court room testimony Public Safety Communications Officer
Tallahassee Police Department - Tallahassee, FL
2000 to 2002
2007-2008
Operation of sophisticated communications equipment involving contact with the public, police officers, firefighting personnel, and other emergency service agencies; Operated and monitored several radio frequencies; Answer incoming phone calls, (emergency and non-emergency) for 911 and Tallahassee police including Telephone Device for the Deaf
(TDD); Enter information into Computer Aided Dispatch (CAD) to be relayed to radio dispatch Policeman
Americus Police Department - Americus, GA
1998 to 2000
Responsible for prevention, detection, and investigation of crimes, provides city wide patrol via bike, foot, and patrol vehicle, answer calls for service and complaints involving traffic infractions and crashes, misdemeanors, and felonies EDUCATION
Master of Science in Information Systems
University of Phoenix - Phoenix, AZ
June 2011
Bachelor of Science in Information Technology
University of Phoenix - Phoenix, AZ
June 2009
Associate of Science in Law Enforcement
Thomas University
May 2004
SKILLS
Helpdesk Support
Service Desk
Tech Support
Help Desk
Desktop Support
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cisco
networking
technical support
Active Directory
Customer Service
Customer Support
Call Center
MAC
CERTIFICATIONS AND LICENSES
Technical Support Certification
Present
Google Technical Support Certification
ASSESSMENTS
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/i-qmjf4qj1ulo6ld Technical Support — Familiar
January 2020
Performing software, hardware, and network operations. Full results: https://share.indeedassessments.com/share_to_profile/ 04d56b2da9b86e7f1a2252c0dc31ef9eeed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
QUALIFICATIONS
Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity with a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. SKILLS
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Systems - Windows (XP, NT, Vista, Windows 7, Windows); Macintosh Software - MS Office (Word, Publisher, PowerPoint, Outlook, Access, Excel) Adobe (Dreamweaver, Photoshop, Reader, Flash, Fireworks) Hardware - CPU (Internal and Exterior Components), Printers, Network and Memory Cards, Solid state drives, Cisco Switches, Hubs
Networks - Hosts, TCP/IP, VPN, FTP, WINS, Database, LAN, WAN
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