Tracey Pyfrom

IT Specialist/System Administrator

https://www.linkedin.com/in/tracey-pyfrom-63880a42/

Mississauga, Ontario

Cell: +1-647-***-****

adbn3r@r.postjobfree.com

Executive Summary

10+ years of experience in System Administration, delivering and maintaining companies’ computer systems by persistent collaboration across multiple lines of business and IT Service teams.

Consistently using analytical thinking to build and run automated reporting capabilities to improve efficiency of businesses with IT Service delivery teams, reducing weekly reporting times by 30% after streamlining and aligning customer impact data collection with business support teams.

Strong relationship management skills, building trust and integration with customer operations teams to define and align customer impact data and service ownership. Lead a project of cleaning up 40% of customer impact data across 4 business channels.

Certified in SCO UNIX LINUX MySQL

Skills

Experience in implementing and administrating different databases & networks

Strong background in troubleshooting hardware, software, networks (LAN or WLAN), etc.

Strong background in managing hospitality, resort, casino PMS & POS systems

Strong background in managing power & utility systems

Active Directory management, End User Training, Help Desk, Disaster Recovery

Demonstrated ability for budget, User acceptance testing and time management

Process Improvement by persistent team audits

Leadership through effective listening and coaching

Concise yet effective communication with peers and senior management

Collaboration by engaging with teams both internal and external and 3rd Party vendors

Professional Experience

Electronic Deployment Technician Freeport Ship Services Jan 2018 – Dec 2019

Supervise and inspect the installation, modification, testing and operation all electronic systems and equipment of all Ocean Medallion hardware for Location Services. From quality assurance testing, I keep data accurate and continuously improve and streamline disciplined reporting capabilities that drives proactive problem management reducing customer impact by 20%. Provide technical support for products.

Design, implement and execute automated IT reporting capabilities to executive leadership.

Accountable for producing and delivering Ad Hoc analysis reporting for internal IT teams and business support teams using analytical skills and knowledge in Excel by automating reporting requirements with macros and embedded spreadsheets that reduced our weekly and monthly reporting times, saving 16 hours of work by teams.

IT Operations Manager Memories Grand Bahama Resort & Casino/Sun wing Dec 2013 – Feb 2017

Managed IT Infrastructure for mission hospitality business services, ensuring IT Operations ran smoothly 24x7. I lead service improvement initiatives for disaster recovery, redundant IT architecture and inventory management. Through successful coaching with my team, I influenced 99.5% uptime in our environment.

System Administrator Grand Bahama Power/Emera Caribbean Apr 2008 – Jul 2011

Maintaining AS400 database and interface for billing system (Power & Water) services, ensuring IT Operations ran smoothly 24x7.I administer diagnostic services and checks for essential RPG,C+, & SQL databases I lead first tier support for IT related issues and service improvement initiatives for disaster recovery, redundant IT architecture and inventory management. Through successful coaching with my team, I influenced 90% uptime in our environment.

IT Manager Casino at Emerald Bay Apr 2006 – 2007

Managed IT Infrastructure for casino business services, ensuring IT Operations ran smoothly 24x7. I lead finance and HR services. Improve initiatives for disaster recovery, redundancy for remote access. Through successful coaching with my team, I influenced 97.5% uptime in our environment.

IT Manager Isle of Capri Lucaya Nov 2003 – Jan 2006

Managed IT Infrastructure for casino business services, ensuring IT Operations ran smoothly 24x7. I lead team to insure disaster recovery and redundancy initiatives were followed SOX protocols. Through successful coaching with my team, I influenced 89% uptime in our environment.

System Administrator Princess Casino Ltd Dec 1989 – Oct 2003

Maintaining AS400 database and interface for gaming services, ensuring IT Operations ran smoothly 24x7.I administer diagnostic services and checks for essential RPG,C+, & SQL databases I lead first tier support for IT related issues and service improvement initiatives for disaster recovery, redundant IT architecture and inventory management. Through successful coaching with my team, I influenced 85% uptime in our environment.

Education

Bachelor’s Degree in Computer Science, Averett University SCO UNIX Certified LINUX Certified

I had the pleasure of working with Ms. Pyfrom during the pre-opening and initial opening of Memories Grand Bahama Resort. I found her to be well knowledgeable, committed to meeting deadlines and project completions. She provided clear and precise updates without waffling on when a specific project would be done. Her honesty, candor and sense of humor are unforgettable. Since leaving this Resort - we have remained in very close contact where I have assumed the role of mentor in some cases. I am one who gives references in rare occasions but truly feel that she will indeed make a great impact within your operation. If you are looking for a passionate, committed, no nonsense and driven IT Professional she is your person. I remain available should you have any additional questions at 242-***-**** wishing you a great day! - Added 4/6/17 Eunice Rhonda Bastian(Assistant General Manager at Courtyard by Marriott)

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