TAMARA YURKEVICH

416-***-****(cell) adbn1w@r.postjobfree.com

OBJECTIVES: QA Analyst

SUMMARY OF QUALIFICATION

●7+ years of hands-on Quality Assurance testing experience of software, hardware, mobile and web applications.

●In-depth knowledge of the Software Development Life Cycle (SDLC), testing

Methodologies and practices: Waterfall, Spiral, V-model, and Agile (Scrum).

●Excellent skills in analyzing and assessing business requirements, system, functional, non-functional requirements and user stories.

●Experienced in developing Test strategies, Test Plans, Test scenarios, Test cases, Test checklists, Test schedules, Test estimation, RoTRs, and Deficiency Forms.

●Strong knowledge of manual, automated, black box testing methodologies for integration, regression, sanity, back and front end and system testing.

●Advanced knowledge of test case design techniques and test execution methods.

●Experienced with relational databases (MS SQL Server, Oracle, DB2, and MS Access).

●Proficient in User Acceptance Testing (UAT).

●Expert knowledge of test result analysis, problem and technical issues report documentation.

●Experienced using automated test tools such as HP QuickTestPro, Selenium, Test Director, WinRunner, HP LoadRunner, and IBM Rational Robot.

●Expertise using defect management tools: MS Team Foundation Server (TFS), JIRA.

●Able to work both independently and as an effective team member.

●Able to handle pressure and meet deadlines.

●Effective troubleshooter with ‘can do’ attitude.

●Excellent interpersonal, verbal and written communication skills

●WHMIS (2017) and Worker Health and Safety Awareness (2017) certificates.

TECHNOLOGY SUMMARY

Testing Tools: HP QC, HP QuickTestPro, Selenium WebDriver, MS Excel (including Excel macros), HP Load Runner, IBM Rational Robot, Test Director, InSide, UltraEdit, WinRunner, CompareIt

Databases: Oracle (8,11g), MS SQL Server (2010, 2012), DB2, MySQL, MS Access

Operating Systems: Windows (8, 10), UNIX, Linux

Web Browsers: Internet Explorer, Google Chrome, Firefox, Safari

Languages: HTML, XML, T-SQL, PL/SQL, VB Script, JavaScript, Python 3, Basic C# and Java knowledge

Tools: MS Word, MS PowerPoint, MS Project, MS Visio, MS Team Foundation Server (TFS), JIRA, Redmine

Software Applications: MS Office, ASP/VB.NET, API, Document Imaging, Visio

Test Standards: IEEE 829.98, IEEE 730.95, ISO 9002, EN 60950, EN 50155

Devices: FVM, AVM, SPOS, MPOS, HHPOS, BFTP, LFTP, SFTP, MFTP, Faregates, SRVM, HMI, LDC

PROFESSIONAL EXPERIENCE

QA Test Analyst Nov. 2016 – July 2019

TTC (Toronto Transit Commission), Toronto, ON

Reviewed and analyzed business and system requirements, requirements coverage.

Created Test Plans for multi-tier applications in an enterprise setting. Developed testing checklists for all stages of testing.

Participated in all QA phases: Pre-installation, Acceptance Testing, and Pre-production at Vendor’s site, Field Trials, Pilot and Deployment in TTC’s production environment.

Configured testing environments as per Vendor specifications.

Verified and validated cash and cashless payment functionality and device behaviours against the Moneris test environment, HMI and screen flows, time outs as well as Audio support for visually impaired users.

Performed manual Pre-Installation, Dynamic and commissioning testing of SRVM and LFTP devices and documented results in Test Execution Summary reports.

Devices Tested: Kiosk type devices for fare media sale, Point-of-Sale, reload and query; Fare payment devices; Inspection devices.

Performed User Acceptance Testing activities associated with the AVM (Add Value Machine) Wave 1 and Wave 2 to verify the primary functionality and financial reconciliation.

Created, set up and executed tests to verify TTC specific functionalities on the PRESTO Customer Website and PRESTO Mobile Application.

Performed device monitoring tests: set up the scenarios and verified that the expected event/alert/alarm/voice (such as receipt printer is out of paper, paper jam, paper reaches warning level, network connect/disconnect, intrusion) is triggered and reflected in the monitoring applications

Verified that Device events are reflected correctly in the central system and that all transactions are flowing as expected from devices to the subsystems, central system and on data extracts and reports (Sales, Fare Payment etc).

Generated LUM Status Report and Fraud Summary Report and verified that reports include required information from DWH and a new Fraud Type.

Executed Device Performance tests to ensure that the performance requirements are met and provided advice for technical issues.

Summarized, reported and documented findings from manual testing in TFS and vendor’s Service Portal and participated in root cause analysis meetings.

Updated Issues log and TFS to reflect status changes and additional details.

Project: FARECARD

Industry: Software Development

Database: SQL Server, Oracle, MS Access

Languages: Java, JavaScript, Perl, Shell

Operating Systems: Windows, UNIX

Tools: MS Word, MS Excel, TFS, MS Visio, MS Outlook, Notepad

Quality Assurance Analyst Feb. 2016-Sep. 2016

Jatheon Technologies Inc., Toronto, ON

●Reviewed and analyzed business and system requirements; created the test strategy.

●Developed test plans and test cases with detailed expected results and, provided test estimates based on functional point analysis.

●Performed functional and regression testing using manual and automated procedures.

●Worked with developers, business analysts, and product owners to identify/resolve issues. Participated in release readiness decisions.

●Performed browser compatibility testing (Google Chrome, FF, Safari, and IE).

●Worked on functional and non-functional testing for HealthCare, financial and Government sectors.

●Collaborated with the support team on isolating software bugs reported by the end users.

●Tracked and managed defects, prepared the Records of Test results, updated application test progress on a weekly basis.

●Was responsible for full cycle testing of the software portion of an email archiving appliance.

●Conducted full PCI compliance tests for financial sectors.

Project: Email archiving (Agile)

Industry: Software Development

Database: MySQL, MS Access

Languages: Java, JavaScript, SQL, HTML

Operating Systems: Windows, UNIX

Tools: MS Word, MS Excel, Salesforce, MS Visio, Apache Tomcat, JIRA

Quality Assurance Analyst Feb. 2015-Nov. 2015

World Vision Canada, Mississauga, ON

●Analyzed functional requirements and detailed design documents to ensure the requirements are complete, testable.

●Identified defects for key business rules in the early stages of a project.

●Developed test plans, detailed test cases and testing checklists.

●Created test matrixes to clearly document all test cases and expected test results, prioritized test cases according to the importance of a function and possibility of the occurrence.

●Created and executed test cases and test scenarios, verified the results on the application front-end, output files and reports.

●Performed extensive back-end testing of a lead processing, reports, new models, and functionality.

●Used SQL queries for back-end data verification.

●Ran and verified the results of batch jobs processing.

●Performed smoke, user interface, functional and regression testing of new modifications.

●Supported another QA analyst by reviewing work and providing feedback.

●Conducted production verification testing during night deployments of OSP Web, OSP Mob, Widget, MWVjp, GAML, Point-of-Sale and DAM applications.

●Conducted integration testing of new functionality developed by 3rd party companies (Moneris, Blue North).

●Conducted tablets and smartphones application testing on iOS and Android platforms.

●Performed screen-based and business-based testing in both English and French.

●Performed environmental testing for different browsers (IE, FF, and Chrome).

●Conducted data migration testing (MS Dynamics CRM 2011 to CRM 2013).

●Verified WVC website links, logos, navigation, and language toggle functionality during CRM Server Migration (SharePoint 2013).

●Performed online banking (personal account, retail account) testing.

●Tested all payment options (debit, credit, gift cards, etc) and verified transactions.

●Executed and maintained automated functional test cases using Selenium IDE, developed automated test scripts.

●Performed front-end web applications testing for Server 2012 Migration, MediaServe, Shopify’s POS system, Gift Cards, Child Photo Restriction (barcode stickers), etc.

●Worked closely with developers, Business Analysts, and PMs to resolve software quality issues, demonstrated highly detailed issue reports to the team, participated in defect root cause analysis and issue resolution sessions.

●Worked effectively as a member of a team with high-level business stakeholders.

●Reported test results to project team and provided screen prints, participated in weekly project status meeting and in SCRUM meetings.

●Managed software defects using JIRA and MS TFS.

●Teaching members of Technology & Innovation Division for the Printing on Demand project and shared all the documents on the team’s website.

Project: Printing on Demand (4 waves), OSP, Shopify POS - Agile (Scrum) projects

Industry: Software Development department of the non-profit charitable organization

Database: MSSQL Server, DB2

Languages: Java, SQL PLUS, HTML

Operating Systems: Windows, UNIX

Tools: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, MS TFS, JIRA, InSide, DeepTrawl, MS Outlook 2010, Document Imaging, Selenium, Notepad, MS OneNote 2010

Quality Assurance Analyst June 2013- Nov. 2014

Sprymix Inc., Toronto, ON

●Created and maintained test plan and test strategy for SecondaryLink project according to IEEE 829.98 standard.

●Reviewed and analyzed business requirements and functional requirements, developed a requirements traceability matrix to ensure appropriate coverage.

●Created project schedule and detailed time estimate of the testing activities, including testing resources needed to execute these activities (Functional Point Analysis).

●Developed and executed test cases based on the functional requirements using HP QC.

●Performed functional, system, and regression testing of the web application.

●Prepared test results (including charts in Excel) for the records of test results, used Redmine as defect tracking tool to logging issues, generated reports and presented them to the management.

●Wrote and executed SQL queries for database testing.

●Provided the payment processing testing (credit, debit cards).

●Performed browser compatibility testing for different browsers and versions (Google Chrome, Firefox, Safari, Internet Explorer)

●Verified web links and URLs across custom made applications.

●Worked closely with developers to deliver high-quality, high-availability software solutions.

●Assisted with UAT testing.

●Tested application security features including session expiry, passwords, and accessibility.

●Participated in performance testing of a new website for investors, vendors, managers, agents, and consultants.

Project: SecondaryLink (Agile project)

Industry: Software Development, IT Consulting

Database: SQL Server

Languages: Python 3, SQL, HTML

Tools: Redmine, HP Quality Center (HP QC), HP QuickTest Professional, Notepad, MS Excel,

MS Outlook, MS Word, MS Visio, MS Access

Quality Assurance Analyst / Quality Control Nov. 2006- Mar.2013

SGS Canada Inc., Toronto, ON

●Worked with Business Analysts, System Architects to review functional requirements specification and system design documentation, clarified requirements for test plan development.

●Assisted with Project Schedule and detailed time estimates of testing activities, including testing resources needed to execute these activities.

●Tracked weekly test activities by the project: Containing number of Functional Points, the number of Test Cases, Test Cases Executed, Test Cases Outstanding; Hours; Issues, the number of deficiencies.

●Developed test plans, test strategies, test matrixes, test cases, and detailed test scripts.

●Performed functional, GUI, system, integration, regression testing of several webs, client-server and industrial applications.

●Ran SQL queries to extract test data from Oracle and MS SQL Server databases to verify the accuracy of the transactions (payments of the customers) for the warehouse.

●Used WinRunner/ HP QTP to verify applications working properly with different data inputs.

●Recorded defects (Test Director, TFS) and kept the QA Lead and Project Manager informed of ongoing activities, organized and conducted weekly issue log meetings.

Project: Web Application Testing, QLAB (V-model, Waterfall)

Industry: Software Development, IT Consulting, Engineering

Database: MSSQL Server, Oracle, DB2

Languages: Java, SQL, HTML, XML, C#

Operating Systems: UNIX, Windows

Tools: HP Quality Center, HP Quick Test Pro, Notepad, MS Word, MS Excel, MS PowerPoint, MS Visio, Win Runner, UltraEdit, Test Director, TFS, MS CRM, CompareIt

EDUCATION

Bachelor of Science, Belarusian State University of Technology, Minsk, Belarus

Diploma in Testing and Internet Technologies, Canadian Technology College, Toronto, ON

PROFESSIONAL COURSES

Advanced Software QA analyst course at CTC, Toronto, 2016

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