Data Analyst

Richard Rivera, PMP, CSM, SA

757-***-**** *******.**.******@*****.*** LinkedIn: shorturl.at/dqtL8

SUMMARY

IT Professional with 10 years’ experience in Project Management, Data Analysis, Waterfall/Agile Delivery, and Cloud Based software delivery. Known for technical knowledge and the ability to integrate into both technical and non-technical teams/roles to deliver projects on-time and on-budget. Experienced in multiple fields including healthcare, financial technology, consumer packaged goods, and federal/local government.

Agile/Testing Tools: JIRA, VersionOne, TFS, SOAP UI, Selenium

Database Dev Tools: SQL Server, Oracle, RedShift, Snowflake

Analysis: Test Case Development, Source-to-Target, Requirements, GAP

Data Visualization: Tableau, PowerBI, SSRS, Spotfire

Languages: SQL, Python, C++

Certifications include:

Project Management Professional, SAFe Scrum Master, AWS Certified Practitioner, and Tableau Qualified Associate

WORK EXPERIENCE

Capital One, Agile Delivery Lead Aug 2018 – Present

Contributed the following for four teams (1 Scrum and 3 Kanban), consisting of 25 developers in a Scaled Agile environment:

●Ran Agile ceremonies and triaged team issues and impediments (Cross-Team and Cross-ART dependencies and risks)

●Aligned Objectives/Epics with Program Leadership and Technical Product Owners by representing teams in S2/S3 ceremonies, resulting in clear metrics and progress reporting

●Implemented Tableau Reporting to address Cyber Remediation efforts across multiple ART’s, enabling teams to quickly identify, triage, address, and report status; resulting in less time status reporting and more time addressing actual issues

Impact Makers, Senior Consultant May 2018 – Aug 2018

Analyzed patient information for migration to Centra’s Health new EMR system migration effort

CapTech Consulting, Senior Consultant April 2013- May 2018

Worked on multiple projects in the healthcare, consumer services, and financial sector providing services as an Project/Account Management, Analysis, Process Improvement, and Development

Account/Project Management

●Maintained Customer relationship and sold new work to Virginia Healthcare Foundation by leading annual enhancement contract work and support contract renewals for three years in a row

●Increased monetary savings by $50,000/yr by leading the transition effort for an on-premise infrastructure testing environment to Azure Cloud (IaaS) by creating RACI and other control documentation and managing the transition/migration through Altria’s vertical stack

Business/Data Analysis

●Analyzed and documented business and functional requirements for a big data implementation to engage and cross sell insurance products to Credit Union customers

●Architected, investigated, identified, and documented data requirements and source-to-target mappings from a legacy data warehouse (14 data sources and 200 new/existing tables) implementation to a new consolidated data warehouse

●Analyzed 400 software titles - from HP Quality Manager to ServiceNow – consolidating to 250 unique software titles and instituted Data Governance to streamline “true-up” process and eliminated FTE spend on manual processes

Database and Visualization Developer

●For CapitalOne, implemented near real-time Tableau Reporting solution that decreased data quality investigations by 50%, showing top errors/warnings in an easy and actionable format

●Reduced data irregularities and associated rework by 50% by instituting Data Governance processes for Virginia Healthcare Foundation

●Decreased reporting time by creating and maintaining 50 SSRS reports for Virginia Healthcare Foundation

●Enabled quick decision making and mobility for CapTech Consulting by implemented SSRS Reporting portfolio showing real-time KPI and profitability metrics

Process Improvement - Altria

●Reduced software and hardware audits from multiple months to a week by implementing a ServiceNow solution that automated Hardware and Software deployments and approvals

●Improved business process flows for hardware/software approvals, resulting in an end-to-end process that took days instead of multiple weeks

Agile Leadership & Transformation

●Served as a Product Owner/ Scrum Master for an internal reporting initiative that successfully allowed company leadership to manage, run, and report on important KPIs

●Conducted and led Agile ceremonies for a major legacy Enterprise Data Warehouse transition project, identified critical path stories using the Scrum-of-Scrums and Release Train ceremonies, identifying key blockers and dependencies to deliver on-time

●Provided Agile coaching to 30 individuals, ranging from non-managerial to managerial level, from Waterfall Delivery to the Scaled Agile Delivery framework, allowing team members to accept and embrace agile

Accenture, Consultant May2009 – April 2013

Worked on the Postal Seamless Acceptance and Service Performance project under multiple roles (Business Analyst, Data Analyst, and Test Lead) for multiple releases.

Business Analysis

●Identified key functional requirements by working with internal/external Business Stakeholders

●Hosted and facilitated requirement and system design meetings requiring customer approval and signoff

Data Analysis

●Conducted exploratory data analysis for a proof of concept initiative to reconstruct physical pallets of mail using data submitted by the mailer

●Identified the analytical model for logical reconstruction of physical mail pallets, allowing the system to reconcile and collect additional postage as required

Quality Management & Testing

●Created, maintained, and executed test suites, plans, and scripts for 6 releases

●Created and maintained requirements traceability matrixes for each release ensuring all requirements have been satisfied and ready for customer signoff

Team Leadership & Supervision

●Managed 7 distributed and local testing resources to complete functional and customer acceptance testing

●Responsible for communicating overall testing status to stakeholders, as well as, setting daily activities and weekly goals for each resource

●Developed skills of team resources via one-on-one testing facilitation activities in the arenas of test methodology, requirement elicitation, and critical problem solving

EDUCATION

B.S. Industrial and Systems Engineering w/ Minor in Business

Virginia Polytechnic and State University (VPISU), Blacksburg, Virginia

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