Amara Peterson

Las Vegas, NV 702-***-**** adbn11@r.postjobfree.com

Dedicated & Bilingual Administrative Assistant

With four years of dedicated and diversified experience in residential and hospitality venues. Highly experienced in fast- paced, high-volume environments, consistently delivering the highest degree of service regardless of workloads. Exceptional abilities in building rapport with clients, consistently recognized by supervisors and co-workers for exceptional service, accuracy, and reliability. Bilingual in Mongolian. Customer Service Account Management Financial Transactions Internal Tracking Dispute Resolution Front Office Procedures Upselling & Marketing Word – Outlook – Excel Inbound & Outbound Calls Contacts & Records Filing, Logs, & Work Orders Standards & Procedures Professional Experience

Checked phones and e-mails at beginning of shifts for left messages, promptly responding to customers. Maintained correspondence with all customers and noted customer requests for service changes. Answered customer queries and complaints, using excellent service skills to swiftly and amicably resolve disputes and conflicts. Created daily reports for all departments on behalf of corporate office. Created detailed weekly reports on status of customer services, sales, and service issues. Filed records of services and maintained organization of all files. Trained and supervised new staff in filing and organization process. Collected and distributed all inter-office faxes and letters and maintained in-office e-mail communications. Consistently generated repeat business through personable customer service. Ensured all customer services were completed under given deadlines. Consistently worked under highly demanding quotas, repeatedly meeting all deadlines. Operated all office equipment. Ensured compliance to all company, state, and federal business standards. Employment History

Leasing Professional ConAm-Las Vegas, NV 11/2018 - 12/2019 Front Desk Clerk (Leasing) Manor Suites – Las Vegas, NV 12/2017 – 07/2018 Customer Service Professional Kohl’s – Las Vegas, NV 11/2013 – 08/2017 Customer Service Manager Namaste Restaurant – Ulaanbaatar, Mongolia 05/2010 – 10/2011 Tour Office Professional Khurhree / Manlai Tour Co. – Ulaanbaatar, Mongolia 05/2007 – 01/2009 Front Desk Rep Suvd Hotel – Ulaanbaatar, Mongolia 10/2000 – 12/2002 Education & Professional Development

Bachelor of Insurance Economics

Institute of Commerce & Business

Ulaanbaatar, Mongolia

Bachelor of English Translation

Mongolian University of Humanity

Ulaanbaatar, Mongolia